Johns Hopkins University Center for Technology in Education

1. Four Roles of Instructors and Instructor Support for High Quality Facilitation in Online Professional Development Johns Hopkins University Center for Technology in Education

2. Presentation Overview • Outcomes/Context • Roles of Instructor • Instructor Support Roles • Instructional Results

3. Outcomes • In this presentation, participants will develop an understanding of the four roles of the JHU online instructor as well as the roles of the Instructor Support.

4. Introduction What does an effective instructor look like?

5. Instructor Roles in Online Learning Pedagogical Social Technical Managerial (Berge, 1995)

6. Instructor Tasks:Pedagogical • Facilitate discussion/chats • Provide feedback • Prompt reflection • Provide context expertise • Integrate team-based activities • Promote a variety of interactions and opportunities for learning • Support flexibility

7. Instructor Support Tasks: Pedagogical Role • Provide online instructor training • Develop chat and discussion strategies in advance and co-facilitate chat • Assistance with providing formal midpoint course feedback to students • Track learner participation • Set expectations for timely and quality feedback from instructor • Develop rubrics and scoring tools • Support teambuilding and collaboration

8. Strategy Examples: Pedagogical Role Chat Log

9. Instructional Results Pedagogical Interactive discussions Critical thinking Extended student learning Individual growth and learning Student-Teacher-Content interactions Rich learning experience Build on experiences Authentic products Deepened understanding of content

10. Instructor Tasks:Social • Form and build teams • Communicate frequently, with a Positive-Personal-Professional tone • Encourage and Support team roles • Motivate students • Resolve conflicts • Be responsive and open to questions • Active Online Presence

11. How is PRESENCE shown online? • Active participation in discussion forums - daily! • Providing guidance and support in team discussions • Posting announcements frequently • Staying updated on course material • Providing consistent, timely feedback • Seeking consensus • Acknowledging student contributions • Establishing and maintaining netiquette and protocols • Summarizing discussions • Clarifying misconceptions

12. Instructor Support Tasks Social Role • Communicate clear expectations and requirements for instructor roles and support • Provide strategies for conflict resolution • Provide access to images for announcements • Assist in obtaining input from participants

13. Instructional Results Social Quality, positive interactions Safe learning environment Accountability Positive team work Clear presence of all learners Learner motivation and encouragement Learner conflicts addressed Learner feedback and input given

14. Instructor Tasks:Managerial • Set clear objectives • Provide timely feedback • Maintain gradebook • Structure schedule and deadlines • Provide consistent course structure and format • Offer clear expectations and directions • Track participation • Organize learning platform • Promote equal opportunity in discussions • Present progress reports

15. Instructor Support Tasks Managerial Role • Develop Instructor Notes • Communicate Support Schedule • Review course directions – clear, concise • Track participation in gradebook • Guide organization of learning platform • Set feedback schedule • Use checklists to highlight tasks for participants and instructors • Set protocols – procedural norms • Assist with developing progress reports

16. Strategy Examples: Managerial Role Gradebook

17. Instructional Results Managerial Positive reinforcement Learner accountability Consistent learner participation Improved learning and success Clear course expectations Improved feedback to learners

18. Instructor Tasks:Technical • Provide technical support • Provide learner support • Integrate technology into activities • Design, develop, use multimedia

19. Instructor Support Tasks: Technical Role • Know the audience and their technical needs and abilities – administer a technical skills survey • Provide technical support • Develop technical resources to support platform • Communicate technical issues to instructor • Address issues through training before initiative launch • Ensure materials meet accessibility guidelines

20. Instructional Results Technical Success in locating and accessing materials Increase learner participation Increase technology skills Decrease frustration level Focus on content and learning

21. Pedagogical Technical Social Managerial Summary: Instructor and Instructor Support Roles Primary Instructor Roles Primary Instructor Support Roles

22. References • Anderson, T., L. Rourke, Garrison, D. R, Archer, W. (2001). Assessing teaching presence in a computer conferencing environment. Journal of Asynchronous Learning Networks, 5(2). • Berge, Z. L. (2001). New roles for learners and teachers in online education. Retrieved May 16, 2007, fromhttp://www.globaled.com/articles/BergeZane2000.pdf • Liu, X., Bonk, C.J., Magjuka, R.J., Lee, S., & Su, B. (2005). Exploring four dimensions of online instructor roles: a program level case study. Journal of Asynchronous Learning Networks, 9(4), pp. 1-20.