A Tough Nut to Crack skills for solving problems. A TOUGH NUT TO CRACK skills for solving problems. The definition of a problem. The steps involved in solving a problem . That you must know what you want and have a positive attitude .
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A problem is the difference between your current situation and your goal.
Problems are only opportunities
with thorns on them.
By involving others you will gain
from their contribution.
You will enhance commitment to the solution.
You will widen the circle of ownership.
Provide participants with pre-session information.
Know what you want.
Discipline is remembering what you want.
Have a positive attitude.
GUIDELINES FOR EFFECTIVE LISTENING
Define the problem.
Analyze the Problem.
What’s the Problem with the Problem?
Propose some solutions.
Make a decision.