A tough nut to crack skills for solving problems
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A Tough Nut to Crack skills for solving problems. A TOUGH NUT TO CRACK skills for solving problems. The definition of a problem. The steps involved in solving a problem . That you must know what you want and have a positive attitude .

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A Tough Nut to Crack skills for solving problems

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A tough nut to crack skills for solving problems

A Tough Nut to Crackskills for solving problems


A tough nut to crack skills for solving problems1

A TOUGH NUT TO CRACK skills for solving problems

  • The definition of a problem.

  • The steps involved in solving a problem.

  • That you must know what you want and have a positive attitude.

  • The importance of sharing the problem with all relevant personnel.

  • The rules and guidelines to running a formal problem solving session.

  • How to brainstorm.


A tough nut to crack skills for solving problems2

A TOUGH NUT TO CRACK skills for solving problems

A problem is the difference between your current situation and your goal.


A tough nut to crack skills for solving problems3

A TOUGH NUT TO CRACK skills for solving problems

Problems are only opportunities

with thorns on them.

Hugh Miller


A tough nut to crack skills for solving problems4

A TOUGH NUT TO CRACK skills for solving problems

  • Work together.

  • Have a plan.

  • Remain focused on objectives and how to achieve them.


A tough nut to crack skills for solving problems5

A TOUGH NUT TO CRACK skills for solving problems

  • Include relevant personnel to the problem situation.

  • Include people who can make a contribution.

  • Include people who will be most affected by the outcome.


A tough nut to crack skills for solving problems6

A TOUGH NUT TO CRACK skills for solving problems

By involving others you will gain

from their contribution.

You will enhance commitment to the solution.

You will widen the circle of ownership.


A tough nut to crack skills for solving problems7

A TOUGH NUT TO CRACK skills for solving problems

Provide participants with pre-session information.


A tough nut to crack skills for solving problems8

A TOUGH NUT TO CRACK skills for solving problems

Know what you want.

Discipline is remembering what you want.

David Campbell

Have a positive attitude.


A tough nut to crack skills for solving problems9

A TOUGH NUT TO CRACK skills for solving problems

RULES

  • No such thing as a dumb idea.

  • Everyone contributes.

  • Everyone listens.

  • No criticism or insults.


A tough nut to crack skills for solving problems10

A TOUGH NUT TO CRACK skills for solving problems

GUIDELINES FOR EFFECTIVE LISTENING

  • Avoid stereotyping the employee because of age, sex, economic class, mannerisms, race, religion or sexual preference.

  • Avoid expressing boredom, embarrassment or be threatened by what the speaker is saying.

  • Avoid constantly drift off into a remote association with what the speaker is saying.

  • Look for feelings as well as facts.

  • Try not to read too much meaning into what is being said, ignoring plain facts and clear words.

  • Avoid constantly rehearsing witty and profound responses before the speaker is finished speaking.

  • Avoid reacting automatically, unthinkingly and predictably over sensitive issues.

  • Avoid jumping in with a quick fix when you think you understand what the speaker is saying. Always allow them to finish.


A tough nut to crack skills for solving problems11

A TOUGH NUT TO CRACK skills for solving problems

Define the problem.


A tough nut to crack skills for solving problems12

A TOUGH NUT TO CRACK skills for solving problems

  • Avoid offering solutions too early.

  • Avoid letting stereotypes restrict your thinking.

  • Avoid dogmatism and fixating on ideas.

  • Be aware of your own biases.


A tough nut to crack skills for solving problems13

A TOUGH NUT TO CRACK skills for solving problems

Analyze the Problem.

What’s the Problem with the Problem?


A tough nut to crack skills for solving problems14

A TOUGH NUT TO CRACK skills for solving problems

Propose some solutions.


A tough nut to crack skills for solving problems15

A TOUGH NUT TO CRACK skills for solving problems

BRAINSTORMING GUIDLINES

  • Have an open mind.

  • Suspend judgments and criticisms.

  • Be enthusiastic & optimistic.

  • Encourage team members.

  • Write everything down.


A tough nut to crack skills for solving problems16

A TOUGH NUT TO CRACK skills for solving problems

Make a decision.

Take action.


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