Litigation support solutions in a managed services environment where do you start
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Litigation support solutions in a managed services environment where do you start

Litigation Support Solutions in a Managed Services Environment: Where Do You Start?


Panelists
Panelists Environment: Where Do You Start

R.P. Smith, Manager of Practice Support, Jones Walker LLP Scott Berger, Director of Discovery Management, Iris Data Services, Inc.Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP


Agenda
Agenda Environment: Where Do You Start

  • Introduction

  • Jones Walker’s Journey to Managed Services

  • Benefits of Managed Services Agreement

  • Closing Remarks

  • Q & A


Jones walker s journey to managed services
Jones Walker’s Journey to Managed Services Environment: Where Do You Start

  • Business Needs Identified

  • Steps Taken

  • Formed a Review Committee

  • Developed list of must-have features

  • Demo, Demo, Demo!

  • Scoring of Platforms

  • Engaged Infrastructure Team

  • Pricing of required infrastructure

  • Looked for Alternatives of Hosting In-House


What is a managed services partnership
What is a Managed Services Partnership? Environment: Where Do You Start

  • Understanding the firm’s goals

  • Understanding firm’s culture

  • Collaborating to define the elements of the partnership

  • Defining the stages of a successful implementation

  • Outlining the various support systems in the partnership

  • Educating & marketing the partnership throughout the firm

  • Calendaring ongoing business reviews


Benefits of managed services agreement
Benefits of Managed Services Agreement Environment: Where Do You Start

Benefits for Provider

  • Partnership - Alignment

  • Support model

  • Increase value that existing personnel are

    providing to firm and firm clients

  • Turnkey solution for firms


Benefits of managed services agreement1
Benefits of Managed Services Agreement Environment: Where Do You Start

Benefits for Law Firm

  • Security

  • Cost Savings/Value

  • Predictability

  • Supported by eDiscovery service experts and application veterans


Closing Remarks Environment: Where Do You Start


Thank you

Thank You! Environment: Where Do You Start


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