Non training findings
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Non-Training Findings. Career Advancement. Key competencies are mapped to only a handful of internal positions. Relatively flat internal hierarchy. Few explicitly defined career paths. What does this mean within the context of performance evaluation?. Non-Training Findings.

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Non-Training Findings

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Non training findings

Non-Training Findings

Career Advancement

  • Key competencies are mapped to only a handful of internal positions.

  • Relatively flat internal hierarchy.

  • Few explicitly defined career paths.

  • What does this mean within the context of performance evaluation?


Non training findings1

Non-Training Findings

Policy Consistency regarding self-training

  • Departments have their own informal policies for employee-facilitated training.

  • Requests are handled on a case-by-case basis.

  • The ‘hands-on’ nature of some work makes schedule flexibility difficult.

  • One department reported that employees use leave time.


Non training findings2

Non-Training Findings

Dissemination of knowledge

  • An informal survey of non-ITS VU tech support personnel yielded positive opinions of ITS’ improved customer service.

  • The streamlined support model also left LSPs (Local Support Provider) feeling ‘in the dark’ or ITS was ‘behind a wall’.


Non training recommendations

Non-Training Recommendations

Career Advancement

  • Specifically map competencies to positions beyond job description.

  • Include competencies as part of defined career paths. Roll into performance evaluations.

  • Define the ‘carrot’ in context. Salary increases reward high performers. Can advancement between tiers ‘sweeten the pot’?

    • Promotion as long-term incentive.


Non training recommendations1

Non-Training Recommendations

Policy Consistency regarding self-training

  • Formalize policy for all employees desiring schedule flexibility for learning purposes.

  • Discourage use of leave time.

  • Consider schedule flexibility requests for non ‘line-of-sight’ technologies/disciplines.


Non training recommendations2

Non-Training Recommendations

Dissemination of knowledge

  • Create enrollment-powered online knowledge centers.

    • Host forum for discussion of non-critical technical questions/concerns.

    • Publicly viewed team blogs/wikis.

    • Virtual worlds as collaborative tool.

    • Heavily promote use of these tools among Vanderbilt community

    • Encourage ITS employee use. Consider anonymity as a means of maintaining current support model.


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