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Mobile guide system in museums through the use of portable game devices. Hiroyuki ARITA-KIKUTANI The National Science Museum, Tokyo (JAPAN). Introduction. Promotion of the utilization and telecommunication technology “e-Japan Strategy” Multifunction of Japanese mobile phone.

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Mobile guide system in museums through the use of

portable game devices

Hiroyuki ARITA-KIKUTANI

The National Science Museum, Tokyo (JAPAN)


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Introduction

Promotion of the utilization and telecommunication technology

“e-Japan Strategy”

Multifunction of Japanese mobile phone

・Built-in internet access

・Camera

・Contactless integrated circuit card

・Watching TV

・Listening to music (MP3 player)

Subscribers : nearly 100 million

90% subscribers can access Internet


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Audiovisual tours by mobile terminals

Maintenance free

Cost saving

Cross-institutional guide


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PlayStation Portable™

(PSP)

Nintendo DS™

Mobile game devices


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Easy to update information

Common audiovisual guide with other devices

Mobile game devices

Shipped more than 20 million (4 million in Japan)

PSP Nintendo DS

Playing MP3 files built-in additional software needed

Viewing Photos, Videos built-in additional software needed

USB connection to PC ○ ×

Wireless LAN(Wi-Fi) built-in built-in

Internet Browsing built-in additional software needed

Camera available accessory ×

Screen 4.3 inch 3 inch × 2


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iPod

Mobile Phone

PSP, Nintendo DS

Common Mobile Guide

Museums


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Purpose of this trial

To examine the possibility for the application of the guide system

through the use of mobile game device at museum

Suitability

Museum Game device

Usability

Do visitors manipulate without difficulty?

Popularity of Contents

Expanded information? Quiz?

Potential Needs

What do visitors expect?

?


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The National Science Museum, Tokyo, JAPAN (NSM)

Established 1877

Comprehensive science museum

60 curators

More than 3 million collections

1.5 million visitors per year


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Permanent Exhibition

★Automated PDA guide

★Detailed Information about

exhibition by Kiosk terminals

Trials

★Audio guide by mobile phone

(2004)

★Quiz program by mobile phone

(2005)

★Podcasting (2005, 2006)

The New Annex

“The History of Life on Earth - Human Beings in Coexistence with Nature”


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Outline of the trial

Period : 17 days in August 2006

(3-7, 11, 12, 15, 17, 19, 22-28)

Model : PlayStation Portable

Exhibition : “Mass Stranding in Melon-Headed Whale”


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Outline of the trial

Period : 17 days in August 2006

(3-7, 11, 12, 15, 17, 19, 22-28)

Model : PlayStation Portable

Exhibition : “Mass Stranding in Melon-Headed Whale”

1 What is Melon-Headed Whale?

2 Why do whales strand?

3 Introduction for the research project in our museum

and collaborating institutions


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Outline of the trial

Contents : “For general” and “For beginner”

For General (72 pages)

What is Melon-Headed Whale?

Why do whales strand?

Introduction for the research project

Plus,

Introduction of researchers and current research results

Messages from surfers

Related specimens in the permanent exhibition

Introduction for the process of exhibition production


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Question

Answer

What does a Melon-Headed Whale eat?

Fish and Squid

Outline of the trial

Contents : “For general” and “For beginner”

For Beginner (36 pages)

What is Melon-Headed Whale?

Quiz

Why do whales strand?

Illustration

Introduction for the research project

Short text and Photo

Plus,

4 Map

(Related specimens in the permanent exhibition)


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Data compressed file

in our website

PC

USB connection

Outline of the trial

Delivery of Contents

Participants

Using their own PSP

PSP for hire

Questionnaire

Evaluating the general usability of PSP as a guide tool

Evaluating the content of this mobile guide

Expectation of future development

★Using before and after visit

★Out of doors

PSP


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Findings

No. of participants : 160

Ownership rate of PSP

Bringing

For General 15/45 10

For beginner 33/115 15


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1 Suitability

Do you want to use this mobile guide during your next visit?

Yes No

For general 40 1

For beginner 109 3

Why?


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Key operation was difficult 5

Complicated linkage between pages 4

Out of control 2

Slow response 1

Key operation was difficult 5

Stylus pen needed 3

Unfamiliarity 1

Heavy 6

Not going together

with luggage 2

Heavy 3

Not going together

with luggage 1

Fragile 1

Big 1

Light 1

2 Usability of game device

For General

For Beginner

Portability

User-friendliness

Not Good

Good

Not Good

Good


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2 Usability of game device

For General

For Beginner

Text size

Viewability of figures

Large

Appropriate

Small

Not Viewable

Viewable


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3 Popularity of contents

For General

For Beginner

Good, Convenient

Difficulty

No. Ans.

No. Ans.

Easily understandable 16

Good usability 10

Information is in one’s hands 8

Studying before/after visit 4

Enhance engagement 4

Quiz, game 3

Detailed information 2

Extra information 12

Information is in one’s hands 5

Linkage with other exhibition 3

Same explanation as panel 2

Familiarity for the device 1

Just looking at the screen 11

Disconnected from exhibition 4

Bad viewability of figures 1

Small area of the guide 1

Difficulty of exhibition theme 12

Overabundance of information 2

Bad viewability of figures 2

Not user-friendly 1


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3 Popularity of contents

Impressive contents

For General

%comments %pages

Stranding 10 27.0 20.8

Parasite of cetacean 9 24.3 18.1

Melon-headed Whale 8 21.6 20.8

Messages from surfers 6 16.2 5.6

Extra 2 5.4 8.3

Research project 2 5.4 18.1

Extra information 45.9 32.0

No. Ans.


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3 Popularity of contents

Impressive contents

For beginner

%comments %pages

Quiz 55 59.8 41.7

Melon-Headed Whale 3 3.3

Stranding 28 30.4 27.8

Map 3 3.3 16.7

Research project 2 2.2 8.3

Gif animation 1 1.1

No. Ans.


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4 What do visitors expect?

Type of contents

Hardware

No. Ans.

No. Ans.

Audio guide 8

Video clips 4

3-D images 2

More quiz 2

Extra information 1

Nintendo DS 90

GameBoy Advance 31

Mobile phone 7

PC 2

No idea 4

Others 5


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4 What do visitors expect?

Place

No. Ans.

Zoo, Aquarium(guide of animals) 33

Art gallery (guide of works) 16

Entire gallery in NSM 10

Supermarket 7

Amusement park 4

Formal education 3

Natural park 2

Cultural heritage 1

Historical museum 1

Hospital (patient waiting) 1


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Summary

Suitability

Museum Game device

Usability

Generally good.

Improvement of contents design needed.

Popularity of Contents

Extra information

Quiz

Potential Needs

Audio guide, video clips : Content development

Guide at other museums : Cooperation

Other devices : One source for multiple use


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Next step

Improvement of contents

viewability, choice of media...

providing “audiovisual” guide

Cross-device mobile guide

PSP, Nintendo DS, mobile phone and...

Content delivery via Wi-Fi

comparing the way of delivery

Cross-institutional guide program

with neighboring large zoo


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