Relationship Management Startup Event
Sponsored Links
This presentation is the property of its rightful owner.
1 / 13

Relationship Management Startup Event Wednesday 29 July 2009, Aston Business School PowerPoint PPT Presentation


  • 72 Views
  • Uploaded on
  • Presentation posted in: General

Relationship Management Startup Event Wednesday 29 July 2009, Aston Business School Alan Paull, APS Ltd. SLRM Landscape Study: http://tinyurl.com/ltn9ns. Practical benefits of systems thinking diagramming process modelling techniques

Download Presentation

Relationship Management Startup Event Wednesday 29 July 2009, Aston Business School

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Relationship Management Startup Event

Wednesday 29 July 2009, Aston Business School

Alan Paull, APS Ltd

SLRM Landscape Study: http://tinyurl.com/ltn9ns


  • Practical benefits of

    • systems thinking

    • diagramming

    • process modelling techniques

  • Derived from the Landscape Study of Student Lifecycle Relationship Management

  • Q & A


Definition of a system:

A set of components interconnected for a purpose


Sign‐graph diagram showing the effect of induction activities on retention


Control model


Image from Daniel Whiteside, Sterrett, Alabama


  • A sequence of activities followed by individuals in an organisation to achieve a goal.

  • Alternatively:

    Who does what, when and how.


The journey:

Discovery – review documentation; review any existing models.

Interrogation –communicate with staff who carry out activities and/or have responsibility for them.

Preliminary understanding – reflect on the “intelligence” already collected.

Modelling – produce a tentative model and diagrams to illustrate it.

Authentication– reflect the model back to the staff for amendment, clarification and confirmation.

Telling– informing others of our findings by creating visualisations of the model.

“The important thing is to understand what you’re doing, rather than to get the right answer.”

Tom Lehrer, 1965


From “Enterprise Architecture at Work”, Marc Lankhorst et al.


QUESTIONS?

Relationship Management Startup Event

Wednesday 29 July 2009, Aston Business School

Alan Paull, APS Ltd


  • Login