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The New York City Experience: Working Toward Better Family Outcomes

The New York City Experience: Working Toward Better Family Outcomes. NCSACW Annual Conference July 14-15, 2004 Lisa Lite-Rottmann, Regional Coordinator, NYS OASAS Lureen McNeil, Program Manager & Liaison to ACS, NYS OASAS

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The New York City Experience: Working Toward Better Family Outcomes

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  1. The New York City Experience: Working Toward Better Family Outcomes NCSACW Annual Conference July 14-15, 2004 Lisa Lite-Rottmann, Regional Coordinator, NYS OASAS Lureen McNeil, Program Manager & Liaison to ACS, NYS OASAS Monette Sachs, Ph.D., Substance Abuse Policy Researcher, NYC ACS

  2. How We Got Here From There1999-2004 • DrivingForces • Adoption and Safe Families Act – New York • Impact of Substance Abuse on Child Welfare • Substance Abuse Clients’ Unmet Needs

  3. The Collaboration Process • Development • Phase I • Defining the players • Power and control • Phase II • Building relationships • Building consensus

  4. The Collaboration Process • Implementation • Operational Protocol Dissemination • Cross-Systems Training • Market Research

  5. Collaboration Outcomes • Collaboration Documents - Principles of Collaboration - Partnership Pledge - Protocol - Confidentiality Form - Referral Forms - Change of Case Status Form

  6. Collaboration Outcomes Con’t • Ongoing Cross-Systems Training • Improved Relationships • Improved Practices • Evaluation

  7. Where We Are • Policy and Practice Initiative • Clinical Consultation Initiative • Adolescent Services • Collaborative Partnerships • Evaluation-Protocol Implementation • Ongoing Training & Joint TA

  8. Lessons Learned Development & Implementation • Why are we here – shared goals • Buy-in meetings • Commitment to the “process” • Get to know one another • Establish needs and expectations • Develop framework for collaboration

  9. Lessons Learned Con’t • Trust, respect and commonalities • Internalize blended perspective • Quality improvement • Outreach to existing coalitions • Awareness of local politics • Needs assessment surveys • Focus groups with professionals

  10. Lessons Learned Con’t • Local expert advisory committee • Flexibility is key • Know your stakeholders • Dedicated, strong leadership • Listen to stakeholders • Don’t assume!

  11. Understanding the Protocol • Section I: Referral Process • Section II: Communication among Child Welfare Case Manager, Case Planner and Substance Abuse Provider

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