Developing organizational capabilities
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Developing Organizational Capabilities. SE Wisconsin ASTD Annual Expo November 14, 2001 Michael Venn, Ph.D. B.K. Simerson, Ed.D. Tradewinds Consulting, LLC. Overview. The assessment The right questions The right measures Benefits of using a model Models Practice The plan Process

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Developing Organizational Capabilities

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Developing organizational capabilities

Developing Organizational Capabilities

SE Wisconsin ASTD Annual Expo

November 14, 2001

Michael Venn, Ph.D.

B.K. Simerson, Ed.D.

Tradewinds Consulting, LLC


Overview

Overview

  • The assessment

    • The right questions

    • The right measures

    • Benefits of using a model

    • Models

  • Practice

  • The plan

    • Process

    • Plan details

Tradewinds Consulting, LLC


The right questions

The Right Questions

  • How important is this to achieving our business strategy/objectives?

  • How well are we doing this right now?

  • How well do we need to do this to be successful?

Tradewinds Consulting, LLC


The right measures

The Right Measures

  • Start with the measures by which business success is currently judged

  • Encourage the addition of other measures if necessary

  • Necessary other measures are obvious after you create a plan

Tradewinds Consulting, LLC


Benefit of using a model

Benefit of Using a Model

  • Aids you in being systematic and systemic

  • Allows you to identify areas of strength and target opportunities for improvement

  • Assists you in making valid and credible recommendations for change

  • The more sophisticated the model, the more thorough the analysis and the more valuable the insights

Tradewinds Consulting, LLC


Models examples

Models - Examples

  • Simple models

  • Company’s “Model of a Business”

  • Sophisticated models

Tradewinds Consulting, LLC


Simple models

Simple Models

  • People

  • Process

  • Technology

Tradewinds Consulting, LLC


Company s model of business amoco renewal star

Company’s “Model of Business”Amoco Renewal Star

Strategy

People

Structure

Business

Performance

Rewards

Processes


Sophisticated models baldridge criteria for performance excellence framework

Sophisticated ModelsBaldridge Criteria for Performance Excellence Framework

Organizational Profile:

Environment, Relationships, and Challenges

2

Strategic

Planning

5

Human Resource

Focus

1

Leadership

7

Business

Results

3

Customer and

Market Focus

6

Process

Management

4

Information and Analysis


Sophisticated models virtual ceo

Sophisticated ModelsVirtual CEO

  • Organization Strategy

    • Mission, Vision, and Competitive Advantage

    • External Assessment

    • Internal Assessment

    • Objectives, Initiatives, and Goals

  • Organization Design

    • Basic Structure

    • Core Competence

    • Information, Systems, and Technology

    • Organization Efficiency

Tradewinds Consulting, LLC


Virtual ceo cont

Virtual CEO - cont.

  • Organization Culture

    • Values and Benefits

    • Leadership

    • Human Resources Systems

    • Organization Character

Tradewinds Consulting, LLC


Practice

Practice

Tradewinds Consulting, LLC


Process

Process

  • Select model

    • What is the criticality of the situation?

    • What fits stakeholders’ concept of the business?

  • Assess business against model

    • Brainstorm

    • Survey

  • Prioritize needs

  • Identify actions to address needs

  • Prioritize actions

Tradewinds Consulting, LLC


Process cont

Process - cont.

  • Create action plan

  • Define any additional business measures

  • Identify barriers to implementation of action plan and add countermeasures to barriers

  • Implement action plan

  • Track progress against measures

  • Revise action plan as necessary

Tradewinds Consulting, LLC


Plan details

Plan Details

  • Objective

  • Actions

  • Responsible party

  • Due date

  • Measure of success

Tradewinds Consulting, LLC


References

References

  • Strategic Business Principles by Jeffrey A. Rigsby and Guy Greco (available from http://www.virtualceo.com)

  • 2001 Criteria for Performance Excellence (available from http://www.quality.nist.gov)

Tradewinds Consulting, LLC


Developing organizational capabilities

Tradewinds Consulting, LLC

B. K. Simerson, Ed.D.

630.513.5864

[email protected]

Michael Venn, Ph.D.

920.459.9462

[email protected]

Tradewinds Consulting, LLC


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