slide1
Download
Skip this Video
Download Presentation
Telephone Updates

Loading in 2 Seconds...

play fullscreen
1 / 12

Telephone Updates - PowerPoint PPT Presentation


  • 63 Views
  • Uploaded on

Information Technology Services – Personal Technologies. Telephone Updates. Introductions. Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez. The Goals: Automated Operator Phone Directory Information Services you should know about New Digital Phone Standard

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Telephone Updates' - mckile


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
introductions
Introductions

Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez

The Goals:

  • Automated Operator
  • Phone Directory Information
  • Services you should know about
  • New Digital Phone Standard
  • Unified Communications Plan
  • Cell Phone Happenings
automated operator
Automated Operator

805-756-1111

The Automated Operator

  • Twenty-four hour directory assistance
  • Replaces white pages entries
  • Uses interactive voice response (IVR) to capture voice input
  • Uses Text-to-Speech to respond to user
try the cal poly automated operator 756 1111
TRY the Cal Poly AUTOMATED OPERATOR: 756-1111
  • Dial 6-1111 and Try your Name
  • The Automated Operator will transfer you to your campus phone number.
  • Try your Department
  • Sometimes, there may be more than one match for your search. The Automated Operator will ask you to select between the choices available.
  • Wait on the line for assistance
  • If the Automated Operator cannot find a successful match, you will be transferred to the Cal Poly Operator for further assistance between 8am – 5pm M-F.

Best Practices

  • Speak naturally and avoid using extra words such as "please" "could I speak to", etc.
  • Remember to speak at your normal volume and at a normal pace. The technology is less effective when speaking at a high level or speaking abnormally slow.
  • Try to avoid using your speakerphone due to background noise. Cell phones are supported but have the same challenges.
  • The automated speech attendant emulates the conversation you might have with an operator, so if the system does not understand what you\'ve asked on the first try, it will ask additional questions, for example, "repeat the last name".
phone directory information
Phone Directory Information

Portal, Pinnacle

Employee Information

  • Chancellor’s Office requirement for all state employees
  • Auto-population by Pinnacle of new employees
  • Sources of data and what we can update

Non-Employee Portal Directory entries

  • Request/update via Technical Service Request under Account Requests selecting Organizational Account
services you should know about
Services you should know about

Services

  • Email notification of Voice Mail
    • Can include attachment of voice mail
  • Recent Calls Button
  • Consultation
new desk phones
New Desk Phones

Integrated headset port and speaker phone

Standard Phone

  • 14 button – Includes 4 soft keys

Large Display Phone

  • 24 button – Includes larger back lit display

Trade-in Program

  • New phone request could receive $25 bill credit for old phone.
unified communications plan
Unified Communications Plan

Campus Office 365

  • MS Lync is now being evaluated
    • Phone system integrates with Lync
    • Brings Skype like services to CP
    • Supports voice, chat, and video
cell phone happenings
Cell Phone Happenings

New Smartphone Offerings-Verizon Wireless

  • Samsung Galaxy S5 16GB

Tethering to iPads & Laptops

  • Verizon or AT&T plans

Cellular Telephone Offerings

  • Platform agnostic
ad