Facilitators: Lorna McCue and Pam Kinzie, HC Link

1. Results-Based Accountabilityfor community organizations and networks Facilitators: Lorna McCue and Pam Kinzie, HC Link Session 1 - March 7, 2012: Population Accountability Guest Presenter: Lisa Gallant, Coordinator, Healthy Living Niagara Session 2 - March 28, 2012: Performance Accountability Guest Presenter: Andrew Taylor, Taylor Newbury Consulting Session 3 - April 11, 2012: Putting it All Together Guest Presenter: Shelley Lothian, Senior Research Advisor, Children’s Services, Halton Region

2. Session 1 Agenda • Welcome and Introductions • Learning Objective & Agenda Review • RBA Overview • Population Accountability • Creating Results/Quality of Life Statements • Turning the Curve • Indicators • Homework Asignment • Q&A • Wrap-Up

3. Introductions Who’s Online? Facilitators: Pam Kinzie Lorna McCue Lisa Gallant Please indicate your: Name Organization

4. Learning Objectives • After participating in this webinar participants will be able to: • Describe the RBA thinking process; • Define population accountability; • Identify possible population results for their own work; • Describe the “turn the curve” process and identify how it may be useful to their organizations • Take the next steps to find out more about RBA

5. Results-Based Accountability The Fiscal Policy Studies Institute Santa Fe, New Mexico Websites raguide.orgresultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

7. Results Accountabilityis made up of two parts: Population Accountabilityabout the well-being ofWHOLE POPULATIONS For Communities – Cities – Counties – States - Nations Performance Accountabilityabout the well-being ofCLIENT POPULATIONS For Programs – Agencies – and Service Systems

8. Results-Based Accountability COMMON LANGUAGE COMMON SENSE COMMON GROUND

9. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

10. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance DEFINITIONS Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Customer Results

11. Population Performance Customer result = Ends Service delivery = Means From Ends to Means From Talk to Action RESULT or OUTCOME ENDS INDICATOR or BENCHMARK PERFORMANCE MEASURE MEANS

12. Is It a Result, Indicator Or Performance Measure? 1.Safe Community 2.Crime Rate 3.Average Police Dept response time 4.An educated workforce 5.Adult literacy rate 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs

13. Is It a Result, Indicator Or Performance Measure? 1.Safe Community 2.Crime Rate 3.Average Police Dept response time 4.An educated workforce 5.Adult literacy rate 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs RESULT INDICATOR PERF. MEASURE RESULT INDICATOR RESULT INDICATOR PERF. MEASURE

14. REPORT CARDS Georgia Santa Cruz, CA Lehigh Valley, PA Dayton, OH

17. POPULATIONACCOUNTABILITYFor Whole Populationsin a Geographic Area

18. Results for Children, Families and CommunitiesA Working List from the Annie E. Casey Foundation • Healthy Births • Healthy Children and Adults • Children Ready for School • Children Succeeding in School • Young People Staying Out of Trouble • Stable Families • Families with Adequate Income • Safe and Supportive Communities

19. Every Child Matters – Children ActOutcomes for Children and Young People Being Healthy: enjoying good physical and mental health and living a healthy lifestyle. Staying Safe: being protected from harm and neglect and growing up able to look after themselves. Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood. Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour. Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

20. Haldimand-Norfolk Results Children and Youth are strong and connected People are connected Our community is safe Our residents are healthy Our community is vibrant

21. Results for Halton 7 • Children are Healthy • Children are Learning • Children are Safe • Children are Positively Connected • Families are Strong and Stable • School are Connected to the Community • Neighbourhoods are Where we Live, Work and Play

22. MEANS not ENDS To Improving Results In Themselves 1. COLLABORATION 2. SYSTEMS REFORM 3. SERVICE INTEGRATION 4. FUNDING POOLS

23. Leaking Roof(Results thinking in everyday life) ? Fixed Experience: Not OK Inches of Water Measure: Turning the Curve Story behind the baseline (causes): Partners: What Works: Action Plan:

26. Criteria forChoosing Indicatorsas Primary vs. Secondary Measures Communication Power Does the indicator communicate to a broad range of audiences? Proxy Power Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Data Power Quality data available on a timely basis.

27. Choosing IndicatorsWorksheet Safe Community Outcome or Result_______________________ DataPower CommunicationPower Proxy Power Candidate Indicators H M L H M L H M L Measure 1 Measure 2 Measure 3 Measure 4 H H H L H L L H H Data DevelopmentAgenda

28. Three Part Indicator List for each Result Part 1: Primary Indicators ● 3 to 5 “Headline” Indicators● What this result “means” to the community● Meets the Public Square Test Part 2: Secondary Indicators ● Everything else that’s any good (Nothing is wasted.)● Used later in the Story behind the Curve Part 3: Data Development Agenda ● New data● Data in need of repair (quality,timeliness etc.)

29. H M L The Matter of Baselines OK? Point to Point Turning the Curve Forecast History Baselines have two parts: history and forecast

30. MADD

31. Rebound

32. Questions?         

33. RBA in Niagara Region Lisa Gallant Coordinator, Healthy Living Niagara