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Designing & Managing Multiple Consumer-grade Intranet / Extranet Tools for the Digital Workplace

Join Liza Mulkowsky, Director of Communications & Change Management at Genuine Parts Company, as she shares insights on designing and managing consumer-grade digital workplace tools. Learn how to set yourself up for success, create compelling business cases, apply consumer-grade design principles, and effectively manage content across multiple tools.

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Designing & Managing Multiple Consumer-grade Intranet / Extranet Tools for the Digital Workplace

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  1. Designing & Managing Multiple Consumer-grade Intranet / Extranet Tools for the Digital Workplace

  2. About Me Liza Mulkowsky, APR – Director, Communications & Change Mgmt. Genuine Parts Company – U.S. Automotive Parts Group

  3. About Genuine Parts Company

  4. About NAPA AUTO PARTS

  5. Unique, Highly Decentralized Userbase Approximately 22,000 NAPA “desk” Users 57 Distribution Centers Corporate Campus Buildings 1,000 Company Owned Stores 5,000 Independently Owned Stores

  6. Today’s Session Designing & Managing Consumer-grade Digital Workplace Tools Setting yourself up for success & improvement Creating successful business cases Applying consumer-grade design principles Managing content across multiple tools

  7. Today’s Session Designing & Managing Consumer-grade Digital Workplace Tools Setting yourself up for success & improvement Creating successful business cases Applying consumer-grade design principles Managing content across multiple tools

  8. Our Business Challenge

  9. Creating Compelling Business Cases

  10. What We Heard: “Please streamline!” ONE LOGIN & PASSWORD REAL-TIME REPOSITORY SINGLE-SIGN-ON RETIRE OLD PLATFORMS

  11. Today’s Session Designing & Managing Consumer-grade Digital Workplace Tools Setting yourself up for success & improvement Creating successful business cases Applying consumer-grade design principles Managing content across multiple tools

  12. User Stories

  13. Consumer-grade Design

  14. Five Elements of Consumer-grade Design Simplicity Visually Appealing Intuitive Fast & Accessible Responsive

  15. Design First / Mobile First Philosophy

  16. Quick Site Demo

  17. Development – Waterfall vs. Agile

  18. Today’s Session Designing & Managing Consumer-grade Digital Workplace Tools Setting yourself up for success & improvement Creating successful business cases Applying consumer-grade design principles Managing content across multiple tools

  19. Managing Content Across Multiple Tools

  20. Security Groups and Content Matrix Getting it right: • Complex User Base • User Mgmt. System • Internal & External AD • Clean Peoplesoft Data • Clean AD Groups • Security Matrix

  21. Push vs. Pull

  22. Newsletter – Keeps Users Coming Back

  23. Today’s Session Designing & Managing Consumer-grade Digital Workplace Tools Setting yourself up for success & improvement Creating successful business cases Applying consumer-grade design principles Managing content across multiple tools

  24. Process BEFORE Platform

  25. Maintenance & Service Level Agreements

  26. Continuous Improvement

  27. Don’t Forget to Celebrate Your Wins! THANK YOU!

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