Smart Citizen Engagement - Power to Sense

1. SMART CITIZEN ENGAGEMENT –POWER TO SENSE Dr. Mazlan Abbas Dr. Mazlan Abbas CEO -REDtoneIOT Sdn Bhd Email: mazlan.abbas@redtone.com Asia Pacific Smart Cities Forum Sept. 28, 2016

2. KEY TAKEAWAYS 1. Too much focus on the role of large technology companies and governments as the catalysts of technology-enabled progress. 2. Most of the time we tend to ignore the most important dimension of cities i.e. the people, who live, work and create within them. 3. Harness the valuable inputs of citizen’s by empowering them to sense and make the invisible visible

3. TECHNOLOGIES THAT ENABLE IOT People (Non-Tech) (More sophisticated) IPv6 Cheap sensors (50% cheaper) Big data (unstructured data) Cheap bandwidth (40x cheaper) For the Past 10 Years Cheap processing & smarter (60x cheaper) Ubiquitous wireless coverage (free wifi) Smartphones (personal gateway)

4. THE HUMAN SIDE OF TECHNOLOGY Technology for technology's sake rarely serves a useful purpose.

5. Citizen engagement is more than just a user friendly municipal website.

6. THE GOLD RUSH MAKING SENSE OF DATA … BUT WHAT DATA?

7. DATA OWNERSHIPS Personal / Household Private Public Commercial Sensor Data Provider

8. IOT MAKE SENSE WHEN YOU BLEND THE DATA Waste Home Health Transport Office Creating New Compound Applications

9. VALUE IS CREATED BY MAKING SENSE OF DATA More Important Wisdom Wisdom Evaluated understanding Appreciation of WHY Understanding Understanding Knowledge Knowledge HOW Answers to questions. Answers to WHO WHAT Information Information WHEN WHERE questions Less Important Symbols Data Data

10. VALUE PYRAMID FOR SMART PARKING More Important Wisdom Wisdom N/A Why my car park is under utilize? Why my car park is under utilize? Understanding Understanding How Howto implement a tiered charging? How Howto find “overstayed” vehicles? Knowledge Knowledge Who Whopark at this lot? What Whatkind of vehicle? Whereis the empty parking lot? When Whenis the peak period? Information Information Where Less Important Data Data Empty (0), Full (1)

11. DELIVERING THE WHOLE IOT PUZZLE Biometric Ultrasonic Temp Humidity Pressure Motion Position Light Image WiFi Sensors SigFox IOT Middleware Applications Internet Motor Switch Lighting Valve LoRa Actuators 2G/3G/4G Analytics

12. Your Journey in Building SMART CITIES

13. BUILDING 3 TYPES OF CITIES ROI-driven Carbon-driven Vanity-driven

14. CITIZEN-FOCUSED • BUILDING TRUST Data-Driven Decision Citizen-Centric Collaborative Responsive Smart Tools Cost Effective Accountable Transparent

15. STRUGGLING TO KEEP UP “For most of history, citizens’ response to unhappiness with infrastructure was that they might line up at an office to complain. Today, with social media and websites, it is a constant stream, and cities are struggling to keep up.” -Maxwell Anderson, executive director, New Cities Foundation

16. VISION OF THE CITY OF THE FUTURE Technology may help mitigate the “black hole” problem. Open source and open data Provide tools for the citizens to interpret and change the workings of the city Make visible the invisible Sensing the city

17. SMART CITY BETTER CITY • BETTER WORLD Build cities through the eyes of the CITIZENS #bettercitybetterworld

18. CROWDSENSING VIA CITIZEN ENGAGEMENT

19. REDtone IOT APPROACH BUILDING THE NEXT SMART CITY SOLUTIONS We Build Cities Based on Citizen-Centric Approach CROWDSENSING Get citizens input via their smartphones IDENTIIFY & SOLVE Identify locations of issues and City Authorities respond accordingly LIVEABLE CITIES Citizens have a better quality of life BUILD NEXT SMART CITY SOLUTION Leverage innovative IOT solutions to solve the pain points of cities inhabitants RANK & DECIDE Authorities decide and justify their next plan of action CITY INDICATOR Citizens will see how their cities perform

20. TIME TO ACT CITIACT

21. CRIME AREAS FLASH FLOODS NOISE LEVEL ROAD QUALITY PROFILING OUR CITIES GAINING INSIGHTS • OPTIMISING RESOURCES

24. HOW-TO BUILD YOUR NEXTSMART CITY SOLUTIONS?

25. CITY’S PAIN POINTS

26. SMART VANDALISM MANAGEMENT SYSTEM Phone Numbers Blocked Regulator Illegal Posters Will be useless Illegal Posters with Telephone Numbers Local Councils

27. SMART WASTE MANAGEMENT “I’M FULL” ALERT RIGHT ROUTES TIMELY SCHEDULE UNATTENDED GARBAGE

28. SMART PARKING Smart Parking With Sensors Location of Parking Availability Parking Utilization Tiered Pricing Parking

29. TWEETING POTHOLES

30. ROADSENSE YOUR POTHOLES

31. How-to AVOID CITIZEN ENGAGEMENT PITFALLS [Original article - https://iotworld.co/2016/08/01/tips-for-city-authorities-how-to-avoid-citizen-engagement-pitfalls/ ]

32. TIP (1) –BUY-IN FROM BOTH SEGMENTS It requires the active participation of both parties. It’s like “chicken or egg” question. Who starts first? Residents felt that their complaints would go down the deaf ears of the local councils – just like going down the black hole. The local authorities that are sensitive to the citizens feel that the citizens need to channel their grouses into a proper channel rather than letting their anger on social media and become terribly viral. Even after launching their own city’s citizen engagement mobile app, the take-up, and reports from the people are lukewarm – seems that the residents are not keen to use such apps. • • • •

33. TIP (2) –PUBLICITY If you ask 100 or 1000 people on the streets whether they have heard such application. I can almost guarantee you that none have heard that. It’s easier to get ridiculous viral message over Social Media After such a big hype during the launch of the service and what media posted the next day, the message will be a deafening silence after a few days. There’s no continuous effort in educating the public. • • • •

34. TIP (3) –FINDING THE RIGHT CONCERNED CITIZENS Who are these people? What type of individuals that are concerned about the cleanliness or safety of the surrounding. Sometimes, the same person that always complained in their Resident Association or Community WhatsApp group, when being offered an official channel or tool, they are the ones most likely will not use them. They love to complain but not to take action when given the opportunity to participate. You might think – what about savvy smartphone users like the yuppies or Gen-Y? Are they the majority of the users? Surprisingly, they are not concerned with such apps – weirdly they prefer to take selfies and viral the issues on their social media channels. In other words, they love to make themselves famous and proud to see their message gone viral but unfortunately it’s not on the official channel. • • •

35. TIP (4) –GAMIFICATION IF NECESSARY People wants an incentive to participate in crowdsourcing initiative. Either get themselves paid in monetary or prizes. The other way is to gamify the app in such a way that gives some form of status within the community app. Give them points and elevate them into a different status or higher rank on the leadership board. Launch contest with prizes for being the most active users. • • •

36. TIP (5) –PRESSURE GROUPS No administrators of the cities would love to receive complaints every day. Nobody likes to handle hundreds or thousands of complaints each day throughout the whole year. But if they did not manage and close the complaints, how could they solve all the problems which are already in the queue? Why need to be in a reactive mode when local councils can be proactive? Sometimes, city authorities need a little push or “pressure” from the people. Who elects them if not the people themselves? • • •

37. TIP (6) –SOCIAL MEDIA CHANNELS The most popular official channels by local councils are either through phone, fax, web portal or email. But technology has rapidly changed the landscape of communications with the advent of smartphones, mobile Internet, and Social Media. Allow the citizens to communicate on their favorite social media channels. • •

38. TIP (7) –IN-HOUSE VS OUTSOURCE There’re a lot of similar citizen engagement mobile apps in the market. But most of them forgot that the backend system that handles the reports are not visible to them. Thus, a lot of cities who thought that they could just develop the mobile app (i.e. the front-end) in-house did not realize what they are going to end up. Nearly all local council IT departments are not set up as a product development house. The budget given to them are only enough to operate, manage and maintain the IT system but not to become innovative and develop their application. Think twice before embarking on in-house development. • • • •

39. TIP (8) –PRODUCT ROADMAP Handling a continuous development and future enhancement of the backend system requires a sustainable IT support resources. New technology emerges and thus it must quickly be adapted with the current process workflow. Developing and supporting this in-house will probably give the IT department of the local council a horrible nightmare that they will always regret. • • •

40. TIP (9) –SMART CITY VISION Citizen engagement is only one of the single component in a Smart City. They are many applications which require integration to a smart city platform; thus, it cannot be developed in silo manner. Remember that IOT also requires input from physical sensors (other than the sensors from the smartphones). A real Smart City need an integrated platform that collects and aggregates various sources of data (structured or unstructured) to discover the insights of the city and make cities a better and sustainable place to live. • • •

41. TIP (10) –IT’S NOT AN IT JOB! Smart Waste Management Smart Smart Parking Smart Street Light CitiAct Of course, any IT company can develop the mobile app. However, IOT requires different skills that encompass embedded programming, understanding different communications protocols, cloud services, and big data analytics. Transportatio n • • IOT APPLICATIONS SMART CITY HUB Social Media Open Data Garbage Collection Public Transport Parking Smartphone Users Lighting SENSOR DATA

42. MINIMUM VIABLE CITY - THINK BIG START SMALL We Build Cities Based on Citizen-Centric Approach ACT Implement programs together BENCHMARK Decide and monitor areas for improvements MEASURE Use data and evidence for decision making process COMMIT Get Mayors, local leaders and citizens to agree

43. THANK YOU REDtoneIOT @REDtoneIOT • EMAIL: mazlan.abbas@redtone.com • TWITTER: @mazlan_abbas • FACEBOOK: www.facebook.com/drmazlanabbas • LINKEDIN: my.linkedin.com/in/mazlan/ • SLIDESHARE: www.slideshare.net/mazlan1 • ABOUT ME: about.me/mazlan.abbas • BLOG: iotworld.co