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LISTENING THE FORGOTTEN SKILL

LISTENING THE FORGOTTEN SKILL. BY: MADELYN BURLEY-ALLEN. PRESENTED BY: GINA ZARO-WILLIAMS. COMMUNICATION IS:. 40% Listening 35% Talking 16% Reading 9% Writing. 3 LEVELS OF LISTENING. LEVEL 1 – Empathetic Listening LEVEL 2 – Hearing words, but not really Listening

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LISTENING THE FORGOTTEN SKILL

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  1. LISTENING THE FORGOTTEN SKILL BY: MADELYN BURLEY-ALLEN PRESENTED BY: GINA ZARO-WILLIAMS

  2. COMMUNICATION IS: • 40% Listening • 35% Talking • 16% Reading • 9% Writing

  3. 3 LEVELS OF LISTENING • LEVEL 1 – Empathetic Listening • LEVEL 2 – Hearing words, but not really Listening • LEVEL 3 – Listening in spurts

  4. LISTENING THROUGH FILTERS • Attitudes • Values • Expectations • Past Experience • Strong Feelings

  5. LISTENING THROUGH FILTERS • Beliefs • Memories • Assumptions • Prejudices

  6. BARRIERS BETWEEN LISTENER AND SPEAKER • 1. Only speaking represents power • 2. Perception-Reception-Attention • 3. Hearing what you want to hear • 4. Biased Listening

  7. STYLES OF LISTENING • 1. The Faker • 2. The Dependent Listener • 3. The Interrupter • 4. The Self-Conscious Listener • 5. Logical Listener

  8. LISTENING TO NONVERBALS • 1. Be Quiet • 2. Maintain Eye Contact • 3. Display Openness • 4. Listen Without Response • 5. Send Acknowledgements

  9. Search for something you can use Take the initiative Work at Listening Focus your attention on ideas METHODS TO IMPROVE YOUR LISTENING SKILLS

  10. METHODS TO IMPROVE YOUR LISTENING SKILLS • Make meaningful notes • Resist distractions • Hold your rebuttal; Watch for hot buttons • Keep an open mind

  11. METHODS TO IMPROVE YOUR LISTENING SKILLS • Summarize • Practice regularly • Analyze what is being said nonverbally • Evaluate and be critical of content, not delivery

  12. SUMMARY • Empathetic Listening can reduce tension • Empathetic Listening facilitates cooperation • Empathetic Listening promotes communication • Empathetic Listening can enhance self-concept

  13. I can listen to someone without hearing him. Listening is fixing my attention on the other person. Hearing requires that I listen inside me and I listen to him. Hearing is a rhythm whereby I shuttle between his words and my experience. It includes hearing his entire posture; his eyes, his lips, the tilt of his head, the movement of his fingers. It includes hearing his tone of voice and his silences. And hearing also includes attending to the reactions, such as the “sinking feeling” I get when the other person has stopped hearing me. Hugh Prather

  14. Burley-Allen, M. (1995). Listening The Forgotten Skill.Second Edition. John Wiley & Sons, Inc. New York.

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