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Anthony Perkins Director Business Systems – Insurance Services HSBC Technology & Services. The HSBC Group.

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Anthony Perkins Director Business Systems – Insurance Services HSBC Technology & Services

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Anthony perkins director business systems insurance services hsbc technology services

Anthony Perkins

Director

Business Systems – Insurance Services

HSBC Technology & Services


The hsbc group

The HSBC Group

  • Who we are The HSBC Group is one of the largest banking and financial services organizations in the world, with well established businesses in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

  • Head officeHSBC Holdings plc is incorporated in England, with its head office in London.

  • International brand The establishment in 1999 of HSBC as a uniform, international brand name ensured that the Group’s corporate symbol has become an increasingly familiar sight across the world. HSBC differentiates its brand from those of its competitors by describing the unique characteristics which distinguish HSBC, summarized by the words ‘The world’s local bank’.

  • Assets US$1,502 billion, an increase of US$222 billion, or 17 per cent,

    • since 31 December 2004

  • Profit (pre-tax)US$20.9666 billion, an increase of US$2.023 billion, or 11 per cent, over 2004.

  • Capital strength Tier 1 capital ratio: 9.0% & Total capital ratio: 12.8%

  • International reach Over 9,700 offices worldwide.

  • Staff More than 260,000 employees in 77 countries and territories.

  • Customers More than 110 million worldwide, with a total e-customer base of

    • over 20 million.


Anthony perkins director business systems insurance services hsbc technology services

HSBC’s largest and best-known subsidiaries


Hsbc technology facts

HSBC Technology Facts

  • HTS – HSBC Technology Services

    • Centers of Excellence

    • Domain Owners

  • HSBC is a major user of advanced technology

  • 20,000+ IT staff all over the world

  • $3.8 billion USD annual technology spend in 2005

  • HSBC maintains its own private telecommunications network – one of the world’s largest – to deliver IT services to customers and staff globally

  • HSBC’s web sites attracted more than 600 million visits in the first 6 months of 2005

  • e-Channel includes Internet, PC banking & Telephone Banking versus fixed and mobile phones


Technology challenges opportunities of a global organization

Technology Challenges/Opportunitiesof a Global Organization

  • Challenges in integrating a woven web of diverse architecturally different legacy/point systems

    • use of “Group” systems

    • R2 standards and reuse strategy

    • control and standards over architectural diversification

    • Global standards across diverse markets and products (e.g. HUB)

    • wide array of compliance and regulatory rules

    • cultural differences, e.g. Sharia Islamic law

  • Focus on Global standards & Integration sometimes overshadows business needs

  • Reuse strategy lowers development cost, hasten delivery times and facilitate global integration

  • Global initiatives on common regulatory requirements, e.g. Basel II, Anti Money Laundering, Anti Terrorist, and SOX


Insurance in hsbc

Insurance in HSBC

  • Globally, HSBC offers a wide array of Personal & Commercial Insurance Products:

    • P&C

    • Life

    • Health

    • Accident

    • Income Protection

    • Credit

    • Education

    • Travel

    • Office Insurance

    • Golfer’s Insurance

    • Helper (Domestic Helper) Insurance

    • Etc.


Anthony perkins director business systems insurance services hsbc technology services

HSBC Group Insurance – Global Presence

Business Type

Countries and territories

Life Insurance Underwriting

Argentina, Brazil, Canada, France, Hong Kong, Ireland,

Malta, Mexico, Singapore, United Kingdom,

United States

Life Re-insurance Underwriting

Cayman Islands, Ireland, Singapore, United States

Non-Life Underwriting

Argentina, France, Hong Kong, Ireland, Macao,

Mexico, Singapore, United Kingdom, United States

Non-Life Re-insurance Underwriting

Guernsey, Ireland, United States

Takaful

Saudi Arabia, Malaysia

Medical Insurance Underwriting

Hong Kong

Insurance Broking

Bermuda, Cyprus, Hong Kong, India, Korea,

Middle East, Philippines, Singapore, Taiwan,

United Kingdom

Pensions/ Actuarial Consultancy

Middle East, United Kingdom

Pensions Administration

Argentina, Brazil, Hong Kong, Isle of Man, Mexico,

United Kingdom

Agency

Australia, Brazil, Brunei, Canada, Czech Republic,

Egypt, France, Hong Kong, Hungary, Indonesia,

Malaysia, Malta, New Zealand, Pakistan, Panama,

Philippines, Saudi Arabia, Sri Lanka, Switzerland,

Thailand, Turkey, United Kingdom, United States,

Vietnam

Captive Insurance

Guernsey

Captive Management

Bermuda, Cayman Islands, Guernsey


Anthony perkins director business systems insurance services hsbc technology services

HSBC Group Insurance – Global Business

Europe

Asia Pacific

North America

South America

Total

Premiums

8,453

3,362

2,081

1,069

14,965

Revenues

3,155

Attributable Profit

755

410

334

182

1,681

US$ m

US$ m

US$ m

US$ m

US$ m

Policies - Personal

5,047,814

1,771,979

11,252,114

4,693,144

22,765,051

Policies Commercial

51,934

87,799

5,118

144,851

In 2005, Insurance accounted for 11.15% of HSBC Group's Attributable Profit


Anthony perkins director business systems insurance services hsbc technology services

Insurance in HSBC, North American Strategy

  • Execute flawlessly on the cornerstone of our business

  • Rebuild a sustainable business model around e-commerce, telesales

  • Build a reinsurance business complementary to other HSBC customer groups

  • Continuous improvement in everything we do – faster, better, cheaper

  • Develop/enhance product solutions for all Bank customer groups

  • Create a nationwide agency sales force offering a wide variety of insurance


Anthony perkins director business systems insurance services hsbc technology services

Insurance in HSBC, North American Distribution Channels

  • Bank Branches

    • Personal Financial Services

    • Commercial Banking

  • Consumer Lending

  • Credit Card Services

  • Auto Finance

  • Mortgage Services

  • Securities Brokerage

  • Private Banking

  • Direct – Internet

  • Retail Services

  • Taxpayer Financial Services

  • Agency


Anthony perkins director business systems insurance services hsbc technology services

HTS (HSBC Technology Services) Challenges

  • Varied customer segments –

    • different affordability levels,

    • different objectives/needs

    • diversified insurance product basket for different customer segment/needs

  • Relationship based selling across a wide spectrum of businesses - cross selling to all product lines customers

  • Multi-channel desktop (underway)

  • Optimization & cost efficiency of back office

  • Global Data Warehouse to support customer demographics and propensity analytics (data driven approach to selling)

  • Differentiated Customer experience

  • IPortal initiative – componentization and reuse of common functionality

  • Personalization through any channel

  • Self service selling – KIOSK

  • Carrier Integration

  • Online applications for Life Insurance


Anthony perkins director business systems insurance services hsbc technology services

Our Insurance Agency Distribution Strategy

  • Leverage on 48 million Household customers

  • Direct-to-consumer distribution channel

  • Broad range of Life & Health insurance products

  • Needs-based, consultative selling strategy

  • Establish joint marketing partnership with a best in class, well recognized, trusted top manufacturer and national distributor

    • HSBC card carrying agents

    • HSBC branded product brochures


Anthony perkins director business systems insurance services hsbc technology services

Why E-Z Data

  • Comprehensive Agency Management System

  • Support Life insurance

  • Robust commission module

  • Case Management

  • CRM & Marketing functions

  • Built-in Reporting functionality

  • Architecture

  • Shared environment model – quick implementation for a pilot


Anthony perkins director business systems insurance services hsbc technology services

HSBC and E-Z Data Implementation– Fast Forward

  • Appointment Manager supporting appointment scheduling through self service KIOSK

  • Robust Commission requirements to support different commission models from different business lines

  • Smart Integrator to ease integration with other Bank Systems.

  • EZ-Data, a potential component in the IPortal

  • Varied EZ-Data implementation to support different lines of businesses

  • Facilitate carrier integration

  • Enforce compliance requirements


Anthony perkins director business systems insurance services hsbc technology services

Summary

  • Leverage on business partners:

    • Similar culture

    • Results-driven orientation

    • Robust technology that fits your architecture

  • E-Z Data and AIG, partners we feel positive about


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