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Computing & Technology Support Helpdesk 616 331-2101 Sherry Barricklow. Graduate Student Orientation. GVSU network user ID Help Resources Blackboard Banner (Student Information System) Pronto. Network Student Username. If you do not know your network ID and/or password

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Computing technology support helpdesk 616 331 2101 helpdesk@gvsu edu l.jpg

Computing & Technology SupportHelpdesk 616

Sherry Barricklow

Helpdesk 616 331-2101

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Graduate Student Orientation

  • GVSU network user ID

  • Help Resources

  • Blackboard

  • Banner (Student Information System)

  • Pronto

Helpdesk 616 331-2101

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Network Student Username

  • If you do not know your network ID and/or password

    • Or

  • If you want to change your password

  • Come to DeVos 115A before you leave Today.

Helpdesk 616 331-2101

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Network Login


Student Google Email

500 Mb of Network space

Access to Network

storage from home


Web page space


Register for classes

Pay bills

Get class schedules

Update mailing address

Logins and Passwords

Helpdesk 616 331-2101

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To access your Private data storage area [N: drive] from Off Campus

Helpdesk 616 331-2101

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Wireless Configuration:

Information Technology now offers encrypted wifi Internet access.

  • The name of the wireless network SSID for encrypted student access is SGVSTUDENT with a pass phrase of     studentsecure

  • If your computer does not support encrypted wireless access, you may use GVSTUDENT as the new SSID.  No pass phrase required. 

  • Using the encrypted access is the preferred. 

Helpdesk 616 331-2101

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Student Email http://

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Helpdesk 616 331-2101

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GVSU Email

  • Records sends all electronic information to your GVSU Email

  • Blackboard sends all email to your GVSU Email

  • Please note: If you forward your email to another account you are responsible to make sure it is received.

Helpdesk 616 331-2101

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Blackboard (no www)

Helpdesk 616 331-2101

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Network user ID

Helpdesk 616 331-2101

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Blackboard Help Documents for GVSU Students


Helpdesk 616 331-2101

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Help With Blackboard

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Wimba Pronto

  • Wimba Pronto is a voice and text instant messaging platform.

  • It can be used for office hours

  • Students and faculty are automatically connected by your classes.

  • Students (and faculty) can share applications and collaborate on work together.

  • You do not need to exchange phone numbers to communicate with members of your courses.

Helpdesk 616 331-2101

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To get Pronto

  • In Blackboard on the left, click Get Pronto

  • Note the suggested user name

  • Create your UNIQUE password

  • You will receive an email to follow for the program download

Helpdesk 616 331-2101

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Application Sharing

Voice Communication

White Board


Excellent for student study groups and online office hours

Helpdesk 616 331-2101

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Helpdesk 616 331-2101

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Before you leave tonight

  • Log into the network in DeVos 115A

  • Explore:

    • Blackboard

      • Look for the Graduate Student organization

    • Email

    • IT web site

  • If you can not log in, contact the Registrar's Office at (616) 331-3327 during business hours

Helpdesk 616 331-2101

  • Login