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Advisor Evaluation

Advisor Evaluation. Maura Reynolds Director of Academic Advising Hope College Holland, Michigan August 2013.

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Advisor Evaluation

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  1. Advisor Evaluation Maura Reynolds Director of Academic Advising Hope College Holland, Michigan August 2013

  2. Getting started: What’s needed• determining reasons/purposes• understanding the institution’s • job description for advisors• mission/goals for advising• records: activities, numbers, etc.• evaluations from previous years• involvement of those evaluated

  3. What to evaluate?? • Knowledge? • Communication skills? • Focus/ability to prioritize? • Initiative? • Productivity? • Teamwork/attitude? • Reliability? • Improvement from prior evals?

  4. Let’s mine the expertise and experience in this room and consider an example…..[handout]

  5. Advisor Evaluation Cycle Planning the Evaluation Understanding the job description & expectations Reward & Goal Setting Areas for Improvement & Goal Setting Supporting the Advisor Training, empowering, coaching Reviewing Progress: on-going & cyclical Giving informal & formal feedback

  6. Sources for feedback? Self Assessment Supervisor Review • Students • Surveys: satisfaction about process • Focus groups • Peer Review

  7. More examples to consider and discuss…..[handouts]

  8. Crafting successful surveys■ think about who might use the data…■get help (this is NOT easy)■ consider piloting open-ended survey & using results to design a quantitative one■ pilot before you use any surveys■ decide in advance how to use results■ think about length & how, when, where■ be aware of limitations of surveys

  9. Guidelines for giving feedback Be specific & descriptive Provide examples Ensure that advisor is not preoccupied, stressed, etc. Ensure balance: refer to successful as well as less-than-successful behavior Discuss feedback; answer questions; anticipate concerns Relate feedback to behaviors that can be changed Identify alternative positive behaviors Advisor must understand feedback Helpful & honest feedback …must beable to accept it …must be able to dosomething about it.

  10. Biases to be aware of • Halo/Horn effect • Nice guy/gal effect • Only-yesterday effect • 1st impressions effect • Similar-to-me effect

  11. Conducting a Pre-Mortem We need to anticipate potential pitfalls; the more substantial the change, the more we need to consider concerns/resistance • What might get in the way of success? • How might we deal with these things? • Who (else) should be involved in this effort? Benefit of involvement? Risk of non-involvement?

  12. Using feedback/evaluations • Recognize outstanding work • Clarify what advising involves • Determine professional development • Strengthen advising • Highlight the value of advising

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