autumn 2012 consultation feedback
Download
Skip this Video
Download Presentation
Autumn 2012 Consultation Feedback

Loading in 2 Seconds...

play fullscreen
1 / 15

Autumn 2012 Consultation Feedback - PowerPoint PPT Presentation


  • 106 Views
  • Uploaded on

Autumn 2012 Consultation Feedback. Engagement Channels. Around 3,500 responses received across all channels in Autumn 2012, now more than 30,000 responses since 2010 Face to face resident survey Viewpoint Panel survey YouthPoint survey Advertorial Roadshows Twitter and Facebook

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Autumn 2012 Consultation Feedback' - mavis


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
engagement channels
BSB - Autumn 2012 ConsultationEngagement Channels

Around 3,500 responses received across all channels in Autumn 2012, now more than 30,000 responses since 2010

  • Face to face resident survey
  • Viewpoint Panel survey
  • YouthPoint survey
  • Advertorial
  • Roadshows
  • Twitter and Facebook
  • VCS Events
engagement channels more info
BSB - Autumn 2012 ConsultationEngagement Channels – more info
  • Face to face – Independent survey, 500 residents in November 2012 (representative across districts, age groups)
  • Viewpoint Panel – 2,350 responses
  • YouthPoint survey – pilot survey of C&YP through schools – approx250 responses
  • Advertorial – Limited list of questions placed in local press – approx200 responses
  • Roadshows – Face to face resident engagement with senior officers and members – suggestions, iPad survey, Display Board questions.
  • Twitter / Facebook – used to promote Viewpoint panel and Roadshow events
  • VCS Events – around 60 attendees from cross section of VCS organisations
resident views
BSB - Autumn 2012 ConsultationResident Views

First 3 words to describe what you think of WCC (Face-to-Face)

First 3 words you would like to use to describe WCC

resident views face to face survey
BSB - Autumn 2012 ConsultationResident Views (face to face survey)

How to make the changes

Listening to local complaints

Listen to what people say

Reduce wastage of money - improve efficiency

Fix roads and potholes sooner

Improve the roads!

Involve youngsters, communicate more with residents

They should improve their communication with us as residents

Listen and respond to requests

They need to be more helpful and should be more efficient

Over staffed and inefficient

resident satisfaction
BSB - Autumn 2012 ConsultationResident Satisfaction
  • Overall satisfaction with the County Council and perception of the value for money we offer is still improving

59% satisfied (49% in 2011) 46% agree (43% in 2011)

resident satisfaction1
BSB - Autumn 2012 ConsultationResident Satisfaction
  • Medium term trend shows increase in those not dissatisfied…
key messages resident priorities
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities
  • Budget Consultation – we specifically asked residents about WCC services they were least prepared to see reductions in 2010:
    • Protecting Vulnerable Adults
    • Maintaining Highways
    • Safeguarding Children
  • Don’t currently repeat this each year – recommend repeating in Autumn 2013
  • Every year since 2008, we’ve asked what residents think is most important in making an area a good place to live and what needs improving …
key messages resident priorities1
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities
  • What residents find important in making a place good to live (not necessarily WCC services)

2012 2011 2010 2009 2008

Level of Crime 53% 59% 60% 60% 61%

Health Services 51% 46% 45% 45% 45%

Education 38% 34% 34% 34% 31%

Clean Streets 32% 39% 40% 41% 44%

Affordable Housing 32% 32% 31% 33% 32%

key messages resident priorities2
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities
  • Residents top priorities for improvement in their area (not WCC services) unchanged from 2011
  • Compared with 2011, nothing to suggest changing Corporate Plan priorities

2012 2011 2010 2009 2008

Highways repairs 48% 46% 49% 47% 51%

Activities for teens 40% 37% 40% 46% 49%

Job Prospects 36% 38% 30% 27% 19%

Public transport 35% 35% 25% 27% 28%

Traffic congestion 31% 35% 31% 32% 34%

key messages resident priorities3
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities

Open Road

  • 3 most important drivers of satisfaction
    • Condition of roads – 23%
    • Condition of pavements – 15%
    • Reduction of traffic jams – 14%
  • How satisfied (face-to-face)
    • Condition of roads – 26% (63% dissatisfied)
    • Condition of pavements – 33% (58% dissatisfied)
    • Reduction of traffic jams – 38% (51% dissatisfied)
key messages resident priorities4
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities
  • Open Road
  • Would you be prepared to pay more council tax to improve the highway network?
  • Only one quarter prepared to pay extra council tax
  • Of those that didn’t want to pay extra, half thought money should come from elsewhere
  • Overall, over half agreed that more investment should be made
key messages resident priorities5
BSB - Autumn 2012 ConsultationKey Messages: Resident Priorities

Economic Situation: Face to Face survey

  • Residents remain concerned about national budget deficit. (78% very/fairly concerned)
  • There are some signs of improvement even though still few people believe local economy is getting better. (5% more residents agree economic climate better than 12 months ago, in 2011)
  • Many trust the County Council to do what is right, but this is declining. (% of residents who trust WCC is 10% lower compared with 2011)
  • Increasingly, there is a belief efficiency savings can cover shortfall in council budgets. (approx 7% more residents believe efficiency will cover shortfall compared with 2011)
so what
BSB - Autumn 2012 ConsultationSo What?
  • Satisfaction with WCC is improving – positive trend
  • Support for Corporate Plan priorities especially Open for Business / Open Road
  • Residents view WCC relatively positively but use words like “Good”, “Helpful” or “Efficient” – consider in future communications
  • Residents views about trust and efficiency may be influenced by national media / central government
  • Update consultation about protecting WCC services – Autumn 2013
  • Need to be able to demonstrate that we’re focussing in the right areas – understanding our population … Census 2011
ad