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Commissioning quality in the VCS: ACE-Value. Workshop Aims: Learn how to use the website Learn how to use ACE-V Quality S tandards. Service Description. Catchment areas. Client groups. Accountability. Effective and responsible. Type of place (setting). Type of help (intervention).
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Commissioning quality in the VCS: ACE-Value Workshop Aims: Learn how to use the website Learn how to use ACE-V Quality Standards
Accountability Effective and responsible
Details on monitoring effectiveness • As a service, we are collecting outcomes using the Young Person's CORE-YP evaluation form (Clinical Outcomes in Routine Evaluation – Outcome Measure). • We routinely report on a quarterly basis to the schools and on a yearly basis, we report back to our funders and stakeholders. • Our data shows a reduction in stress and anxiety over a twelve-month period for approximately 90% of the students. We share these figures with the University of Strathclyde. • Our data is used to inform service development by seeking to build a picture of how young people cope with loss in urban priority areas across England.
Use of evidenced methods • Non-directive supportive therapy, Interpersonal Therapy, Systemic Family Therapy all for depression (NICE, 2005) CBT for anxiety and depression (NICE, 2004); • CBT and Parenting for Conduct Disorder (NICE, 2006); • Humanistic and play therapy for anxiety (Dearden, 1998); • Humanistic and interpersonal therapies for reducing anxiety from parental separation, reduce risk of repeated suicide attempts, children who have been sexually abused (Systematic Scoping Review Harris, Pattison 2004)
Compliance Safe and confidential
Safe practice • Frequency of supervision: Every 4-6 weeks • Accreditation of supervisors: • BACP (British Association for Counselling & Psychotherapy) • Therapists receive clinical supervision from BACP supervisors. Children and family workers receive line management supervision from trained managers.
Staff qualifications • 25% of our staff has Counselling diploma • 25% has Psychology degree • 25% has Psychology and Social Policy degree • 25% has NVQ 3 in Health and Social care Total Number of volunteers are between 40 and 45.
Empowerment Collaborative practice with clients
Empowerment – individual level 2 • Therapy is lead by the child or young person • Engagement is voluntary • Choice of time, day and venue, and of male or female counsellors - as far as is possible • Clients given the opportunity to develop strategies with the practitioner • Choice of ways of engaging with counselling e.g. creative media, art, play, sand tray, puppets
Empowerment – organisational level 2 • We continually seek to improve the service we provide based upon need and encourage service user participation in support groups and forums. • Service users are involved in service design, each session, workshop, group is evaluated and feedback is used to inform delivery. • Service users are encouraged to support the staff recruitment and selection process and are involved in developing questions and are invited onto the selection panel. • An example of how our practice has been informed by service user feedback: we consulted service users in our annual 'family feedback' review day. We found that there was a need for a 'drop-in' session where parents could call in for a coffee and an informal chat with peers and staff. This now runs on a fortnightly basis.
Value Social and financial impact
Unique features • We, through bringing together youth work and clinicians under one roof, have created the only service of its kind in England, providing easily accessible, health and wellbeing support capable of dealing with complex needs. • Opportunistic screening and the use of the ‘Teen Health Check’ developed by Dr X, means our model is ideal for early case identification and with prescribers on-site can provide swift intervention without the need to refer on and risk losing the young person’s engagement.
Value for money • The cost per pupil completing our core intervention (Family Group) is significant (approximately £3,000 per annum). However, in the light of a recent government report (issued by the Department for Communities and Local Government) that stated that 120,000 troubled families are currently costing this country approximately £9 billion per annum, the potential return on investment is clearly huge. • That same report indicated that "the average unit cost of intensive interventions that are known to work with this group of families....is around £10,000". • Family Groups can therefore be seen as an extremely cost effective way of helping troubled families and, although we are not claiming that our intervention will solve all the difficulties that our families face, on the basis of our experiences to date, we are confident that our intervention delivers significant direct and indirect net benefits - primarily to participating children but also to parents/carers, other family members, the school, national/local services and the local community.
Social value • First Take has been funded by the City council and Film Council for over 20 years because it is effective at raising self-esteem, skills, knowledge and confidence of young people. It has changed policies, raised untold stories, got people into education and employment, improved wellbeing, created positive entertaining pieces of work that have be screened and won at festivals. • We are embedded in the heart of many diverse communities, which inspires us to create great content about these communities and their issues. Our networks enable us to work collaboratively and to connect new groups together.
Reviews and accreditations • Recent Organisational BACP (British Association for Counselling & Psychotherapy) Accreditation August 2013. Assessor's Comment: • "This is an exemplary application with clear, well referenced and collated evidence, highlighting a safe, coherent and professional service. It was a pleasure to assess." • "The our service clearly provides a most valuable service to the young people in London." • "This service is commended for the thoroughness of the submission."
Testimonials • “Thank you so much for diagnosing me with visual stress, by using my coloured overlay it has changed my life, reading is a joy now, and I am also understanding why I found written work so difficult.” Belinda • “This service really punches above its weight. It provides invaluable services to people with dyslexia and associated problems, ranging from screening and friendly guidance to a full resource centre and training workshops to suit a variety of needs. This service is an asset to Norwich and Norfolk and I fully support its work.” Chloe Smith (MP N North) • "Fantastic day to all involved in dyslexia in Norfolk. The BDA would love to see others follow their lead with such courage and conviction." Bernard (British Dyslexia Association) • "I can only extend heartfelt thanks to you for clearly having spent so much time researching my condition in detail. I feel I am able to begin to reclaim my life again." Rosalind
