1 / 21

Managing the Council’s Performance

Managing the Council’s Performance. 18 th June 18:30 to 20:30 Keith Robinson Sharon Britton Deborah Farrow Lynda Cox James Cuthbert. This session. Overview How the Council manages performance Performance context Outline of national performance framework, including inspection

mauve
Download Presentation

Managing the Council’s Performance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Managing the Council’s Performance 18th June 18:30 to 20:30 Keith Robinson Sharon Britton Deborah Farrow Lynda Cox James Cuthbert

  2. This session • Overview • How the Council manages performance • Performance context • Outline of national performance framework, including inspection • Adult social care (15 minutes) • Children and young people (15 minutes) • Group discussions

  3. Customer/ Communities manage tension & complexity Performance Cost

  4. PLAN REVISE DO REVIEW Identify need Revise approach and plans Identify how needs can be met, and arrange services Check/monitor delivery and impact Performance and Resources Management Cycle “Golden Thread” from goals and ambitions to service action What should change? What action? Resources in place? Who should take action? Where to target effort? Measures to show if successful Check progress and risk

  5. Business Transformation, Systems Thinking - Deborah Farrow

  6. Create Stronger, More Resilient Communities High quality, low cost, customer focused services Local, open, honest decision making Work together to support Wiltshire’s communities Resilient communities Affordable housing Lives not services Economic growth Communities safe & feel safe Environment & CO2 Working together Local Agreement for Wiltshire, First Year Plan 2009-10, other key plans eg CYPP, LTP Action by us, by partners, by individuals and by communities

  7. Thematic Delivery Partnerships Development, implementation and delivery • Resilient Communities • Children & Young People • Community Safety • Economic • Environment • Health and Wellbeing • Housing • Transport Wiltshire Assembly Review, deliberation and direction Community Area Partnerships Area Boards Wiltshire Coordinating Group Coordination, evaluation, developing proposals Wiltshire Public Service Board Authorisation, implementation and commissioning Scrutiny Including safeguarding, learning disability, equality and diversity, rural proofing and sustainability

  8. CAA (Comprehensive Area Assessment) – a move from ‘how much’ to ‘how successful’??? • Area Assessment • Public services: • Local priorities? • How good? • Likely to improve? Organisational Assessments (use of resources & performance) Wiltshire Council NHS Wiltshire Care Quality Commission (health & social care) Wiltshire Police Ofsted (children & young people) Wiltshire Fire & Rescue Audit Commission HMI Constabulary CAA 4 themes: Sustainability; inequality; vulnerable people; value for money HMI Probation Local Area Agreement: targets with govt National Indicator Set HMI Prisons

  9. National Indicator Set – for local government and its work with partners NIS Local Economy Stronger communities Adult health & Wellbeing Safer communities Children and Young People Environmental sustainability

  10. Children & Young People

  11. Every Child Matters framework • Be healthy • Stay safe • Enjoy and achieve • Make a positive contribution • Achieving economic well-being

  12. School Improvement Traveller Education Learning Support Ethnic Minority Achievement School Admissions School Buildings Extended Services Braeside Centre SEN Services Governor Support Urchfont College Education Welfare Young People’s Support Services Wiltshire Music Early Years & Childcare Education Psychology Student Finance Connexions Hearing Impairment Canon’s House Youth Development Teenage Pregnancy Visual Impairment Physical Impairment Adoption Support Safeguarding Youth Offending LAC & After Care Social services Teams Behaviour Support

  13. Parts of the jigsaw • Wiltshire Council, Department for Children and Education • Children and Young People’s Trust Board • Children and Young People's Plan • Trust Board Executive • Children, young people and their families • Cabinet and scrutiny • Department for Children, Schools and Families (DCSF) • Ofsted – score card, unannounced inspections, thematics Local Agreement for Wiltshire

  14. Outcomes for Children & Young People Promoting resilience Supporting mental wellbeing Improving achievement “Things to do – places to go – people to talk to” Including disabled children & young people Reducing young people not in education, employment or training Tackling domestic abuse Obesity, healthy eating & exercise Reducing substance misuse Improving sexual health

  15. Performance for whom? Care Quality Commission (CQC), which regulates Councils with Adult Social Services Responsibilities Providers of social care services, like nursing homes Agencies sponsored by the Department of Health, like the Care Services Improvement Partnership (CSIP) Audit Commission, which uses CQC’s performance assessment in Comprehensive Area Assessment People who use the service and the people who pay for it Adult social care

  16. The old system Management by measurement Some examples of Best Value Performance Indicators: The proportion of assessments completed in four weeks Proportion of older people who get a service to help them live at home Performance indicator results and some other commentary were sent to the Regulator in May A performance assessment exercise yielded the social services Star Ratings in November

  17. Why replace the old system? Concern that it was burdensome It measured effort, not achievement Unsuitable for Comprehensive Area Assessment

  18. The new system “Outcomes” Improved Quality of Life Increased Choice and Control Some National Indicators measure achievement NI 128 “User-reported measure of respect and dignity in their treatment” More than national statistics Local performance measurement More self-assessment The stories of individuals count

  19. What did this mean in Wiltshire? Five “Areas for Developments” identified by CSCI in the last year of the old system Complete more assessments faster Give more older people a service to live at home Give more support for carers Give more people money to buy their own services Improve recording of ethnicity for staff and people who use services

  20. How did we do? We studied the Areas for Development to see what they really meant We improved in all five areas We developed a local performance measurement system to tell Wiltshire’s story

  21. Group discussions …

More Related