Protecting Your Company’s Reputation Online. TLTA Annual Conference & Business Meeting June 15, 2012. Agenda. XL Web Services Importance of Reputation Management Reputation Management Basics Practical Tools and Advice Summary Q&A. XL Web Services.
TLTA Annual Conference & Business Meeting
June 15, 2012
We specialize in websites and online marketing for local businesses
For small and medium businesses today, reputation is airborne and highly contagious.
A bad or non-existent reputation can cost you potential customers and repeat business
1 Pew Internet American Life Project (2010). Publisher: Pew Internet & American Life, Pages: 1-12. Available from www.pewinternet.org.
1 Richard Anson, CEO and co-founder of social commerce company Reevoo. <http://wallblog.co.uk/2012/04/10/bad-online-reviews-are-good-for-business/#ixzz1xmJmQFYG>
2 Customer Experience Impact Report: North America 2010. <http://www.rightnow.com/landing-customer-experience-impact-2010.php>
1 “5 Tips For Responding To Negative Customer Reviews Online.” Andrew Shotland. Nov 28, 2011. <http://searchengineland.com/5-tips-for-responding-to-negative-customer-reviews-online-102136>