Nonverbal Communication. We speak only with our mouths, but we communicate with our whole bodies. 80% of Communication is Nonverbal. Gestures Body Position Facial Expressions Tone of Voice. Nonverbal Communication
We speak only with our mouths, but we communicate with our whole bodies.
Communication without words; a process by which an individual stimulates meaning in the mind of
another person through intentional and unintentional messages through use of the body and voice
Nonverbal message conveys the same idea as the verbal; can take either verbal or nonverbal message away and it still gives the same message
Examples: saying “Hello” while waving or saying “Be quiet” while holding indexfinger up to your mouth
nonverbal message replaces verbal message; (also called emblems)
Examples: waving to say hello, thumbs up for “good job,” clapping at a concert, hitchhiker thumb
Nonverbal goes against verbal; they do not match up; ALSO called a mixed message
Examples: saying “I’m fine” when your head is hanging down with slumped shoulders, etc.
Note: Which is more believable when verbal and nonverbal behaviors are contradictory? Why?
Nonverbal supports verbal; used to show how to do something, show sizes, or emphasize emotional feelings; we complement the verbal message with the nonverbal message when demonstrating something or giving directions & pointing (also called illustrators)
Examples: “The fish was this big” while holding hands out to indicate size or “I’m so frustrated!” while shaking fists
AccentUse of gestures & facial expressions to emphasize or punctuate spoken words (also called illustrators)Examples: yelling “That’s it!” while pounding fist, emphasizing words through tone of voice, saying “My first point…” while holding up one finger
Nonverbal cues that control or regulate the interaction of flow of communication between ourselves and another person (Called regulators)
Examples: nodding head and saying “uh huh,” giving eye contact, opening mouth to speak, leaning forward, raising eyebrows, or raising index finger
Communication through voice (vocal cues other than words = paralanguage) such as…
The study of human movement and gesture, including facial expression & eye contact
Affect displaysNonverbal behaviors used to communicate emotions Examples: hugging someone to express love or shaking fist at someone to show anger
Nonverbal behaviors that help us to satisfy a personal need and adapt to the immediate situation; not really intending to communicate meaning
Examples: scratching mosquito bite, adjusting glasses, combing hair, pulling hanging thread of clothing, etc.
Communication through the use of space
Territoriality- fixed area that is occupied, controlled and defended by a person or group as their exclusive domain; regulates social interaction; can be source of conflict; indicates ownership (permanent or temporary)
Frame of reference is important in understanding symbols.
Conversations withfriends & colleagues
Social & BusinessExchanges
Public Spaces likeShopping Malls
"We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,”
Psychologist Paul EkmanNonverbal Communication in the Workplace
Nonverbal message facial expressions, our tone of voice, our whole body,
Tone of voice