Operating Challenges & Solutions
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Operating Challenges & Solutions. Beth A. Sullivan MTA Long Island Rail Road Superintendent – Revenue Compliance & Service Quality Jamaica, New York. Operating Challenges & Solutions. MTA Long Island Rail Road 81 million annual riders Over 4,300 weekly revenue trains

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Operating Challenges & Solutions

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Operating challenges solutions

Operating Challenges & Solutions

Beth A. Sullivan

MTA Long Island Rail Road

Superintendent – Revenue Compliance & Service Quality

Jamaica, New York


Operating challenges solutions

Operating Challenges & Solutions

  • MTA Long Island Rail Road

  • 81 million annual riders

  • Over 4,300 weekly revenue trains

  • Over 700 miles of track

  • 11 branches, stretching from New York’s Penn Station to Montauk (120 miles)

  • 124 station, mostly unmanned (30 open ticket windows)


Operating challenges solutions

Operating Challenges & Solutions


Operating challenges solutions

Operating Challenges & Solutions

  • Station selling automated

  • 2002 – 2005 automated the ticket windows and began ticket machine deployment to stations


Operating challenges solutions

Operating Challenges & Solutions

  • Challenges Moving Forward

  • Open platforms

  • Labor agreements

  • Customer behavior

  • Technology


Operating challenges solutions

Operating Challenges & Solutions

  • What’s next?

  • Automate conductor sales

  • Prepare to accept any type of ticket


Operating challenges solutions

Operating Challenges & Solutions

  • Where are we?

  • On-Board Ticket Issuing Machines Pilot – August 2012 through February 2013


Operating challenges solutions

Operating Challenges & Solutions

  • Where are we heading?

  • Lessons learned

  • Conductor focus groups

  • New application

  • New device summer 2013

  • Joint RFP Mobile Ticketing


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