Rehabilitation Aged and Palliative Care
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Rehabilitation Aged and Palliative Care. ACCESS SERVICE. State wide Forum at E-Referral A step or a leap forward March 5, 2004 Presenter: Judi McKee Manager ACAS & ACCESS. Business. Need for Change Fragmented approach Different processes, practices and systems Multiple referral forms

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Rehabilitation aged and palliative care

Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS


Rehabilitation aged and palliative care

Business

  • Need for Change

    • Fragmented approach

    • Different processes, practices and systems

    • Multiple referral forms

    • Lack of standard data forms and formats

    • Organisational structure fragment


Rehabilitation aged and palliative care

  • Vision

    • One stop shop concept behind ACCESS

    • Adopt a business process re-engineering approach to better serve client

    • In collaboration with PCP for 3Ps

    • Standardise referral forms

    • Prospect of back-end database integration with XML


Rehabilitation aged and palliative care

What is ACCESS ?

  • - ACCESS is your one point of contact for all aged care enquiries


Rehabilitation aged and palliative care

A

dmission into rehabilitation and aged care inpatient services

C

ommunity information

C

onsumer and carer support

E

ntry into all RAPCS services

S

ingle, streamlined point of contact

S

pecialist aged care and rehabilitation care


Rehabilitation aged and palliative care

Who makes up ACCESS ?

  • - An integrated team of nurses, occupational therapists, social workers and administration staff


Rehabilitation aged and palliative care

ACCESS can refer to these Peninsula Health service providers

Inpatient Rehabilitation & Palliative Care

Falls Service

ACCESS

Continence Clinic

Aged Care Assessment

Carer Respite

Cognitive Dementia and Memory Service

Domiciliary Care

Community Rehabilitation Centres


Rehabilitation aged and palliative care

Who can call ACCESS ?

Public inquiries

Carers

ACCESS

Self referrals

Family members

District Nurses

Residential living staff

General practitioners

Local government agencies


Rehabilitation aged and palliative care

  • Components

  • Multidisciplinary Team

  • Co-located

  • Dedicated skilled senior clinicians and admin

  • Medical and executive support

  • Sound Communications

  • Service Co-ordination Tool

  • Electronic referral system

  • Visible information Centre

    • One stop shop concept behind ACCESS

    • Adopt a business process re-engineering approach to better serve client

    • In collaboration with PCP for 3Ps

    • Standardise referral forms

    • Prospect of back-end database integration with XML


Rehabilitation aged and palliative care

  • Two E-Referral Initiatives

  • Software Development for RAPCS

  • GP Engagement – Best Practice


Rehabilitation aged and palliative care

  • Software Development

  • for

  • Rehabilitation Aged and

  • Palliative Care


Rehabilitation aged and palliative care

  • Essential Key Functions

    • Effective and efficient

    • Access to Service Co-ordination

    • Report Data

    • Support the consent Process

    • Available to other staff

    • Individual program requirements

    • HL7 links

    • Training and support

    • Costs


Rehabilitation aged and palliative care

  • Evaluation to Date

  • Design and implementation phase?

  • Staff Participation and feedback?

  • Marketing?

  • Costs?


Rehabilitation aged and palliative care

GP Engagement and Best Practice PROJECT

with

Frankston/Mornington Peninsula

Primary Care Partnership


Rehabilitation aged and palliative care

  • What is PKI?

  • PKI – or Public Key Infrastructure –

  • Is a combination of procedures

  • and technology

  • Provides security and

  • confidentiality for electronic business


Rehabilitation aged and palliative care

  • Project Goal

  • To implement an electronic referral system

  • using electronic SCTT forms in selected

  • agencies to improve service co-ordination


Rehabilitation aged and palliative care

  • Secondary Objectives

  • Model and implement a PKI based e-referral

  • system

  • Learning by Doing approach

  • Evaluate e-forms of Service Co-Ordination

  • Tool Templates (SCTT)

  • Explore IM issues involved

  • Evaluate success against expected outcomes

  • Evolve best practices for inclusion in PCP

  • Protocol Agreement


Rehabilitation aged and palliative care

  • Pilot Participants

  • Frankston City Council

  • Brotherhood of St Laurence

  • Frankston Community Health Services

  • Mt Eliza Aged Care Assessment Service

  • Langpark Medical Practice

  • Frankston Hospital – Integrated Care Team

  • Aged Psychiatry Assessment Team (Peninsula

  • Health)

  • Royal District Nursing Services (potential)

  • Peninsula Hospice Service (potential)


Rehabilitation aged and palliative care

  • Progress

    • Mapping

    • PKI digital Certificates

    • Training and Support

    • Acute Hospital

    • E-Referral Protocol

    • Testing


Rehabilitation aged and palliative care

  • Benefit

    • Improved client outcomes

    • Improved customer service

    • Improved co-ordination

    • Improved data quality

    • Cost efficiencies and productivity

    • Standardised processes and practices


Rehabilitation aged and palliative care

What Next?


Rehabilitation aged and palliative care

Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS


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