Rehabilitation Aged and Palliative Care
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Rehabilitation Aged and Palliative Care. ACCESS SERVICE. State wide Forum at E-Referral A step or a leap forward March 5, 2004 Presenter: Judi McKee Manager ACAS & ACCESS. Business. Need for Change Fragmented approach Different processes, practices and systems Multiple referral forms

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Rehabilitation Aged and Palliative Care

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Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS


Business

  • Need for Change

    • Fragmented approach

    • Different processes, practices and systems

    • Multiple referral forms

    • Lack of standard data forms and formats

    • Organisational structure fragment


  • Vision

    • One stop shop concept behind ACCESS

    • Adopt a business process re-engineering approach to better serve client

    • In collaboration with PCP for 3Ps

    • Standardise referral forms

    • Prospect of back-end database integration with XML


What is ACCESS ?

  • - ACCESS is your one point of contact for all aged care enquiries


A

dmission into rehabilitation and aged care inpatient services

C

ommunity information

C

onsumer and carer support

E

ntry into all RAPCS services

S

ingle, streamlined point of contact

S

pecialist aged care and rehabilitation care


Who makes up ACCESS ?

  • - An integrated team of nurses, occupational therapists, social workers and administration staff


ACCESS can refer to these Peninsula Health service providers

Inpatient Rehabilitation & Palliative Care

Falls Service

ACCESS

Continence Clinic

Aged Care Assessment

Carer Respite

Cognitive Dementia and Memory Service

Domiciliary Care

Community Rehabilitation Centres


Who can call ACCESS ?

Public inquiries

Carers

ACCESS

Self referrals

Family members

District Nurses

Residential living staff

General practitioners

Local government agencies


  • Components

  • Multidisciplinary Team

  • Co-located

  • Dedicated skilled senior clinicians and admin

  • Medical and executive support

  • Sound Communications

  • Service Co-ordination Tool

  • Electronic referral system

  • Visible information Centre

    • One stop shop concept behind ACCESS

    • Adopt a business process re-engineering approach to better serve client

    • In collaboration with PCP for 3Ps

    • Standardise referral forms

    • Prospect of back-end database integration with XML


  • Two E-Referral Initiatives

  • Software Development for RAPCS

  • GP Engagement – Best Practice


  • Software Development

  • for

  • Rehabilitation Aged and

  • Palliative Care


  • Essential Key Functions

    • Effective and efficient

    • Access to Service Co-ordination

    • Report Data

    • Support the consent Process

    • Available to other staff

    • Individual program requirements

    • HL7 links

    • Training and support

    • Costs


  • Evaluation to Date

  • Design and implementation phase?

  • Staff Participation and feedback?

  • Marketing?

  • Costs?


GP Engagement and Best Practice PROJECT

with

Frankston/Mornington Peninsula

Primary Care Partnership


  • What is PKI?

  • PKI – or Public Key Infrastructure –

  • Is a combination of procedures

  • and technology

  • Provides security and

  • confidentiality for electronic business


  • Project Goal

  • To implement an electronic referral system

  • using electronic SCTT forms in selected

  • agencies to improve service co-ordination


  • Secondary Objectives

  • Model and implement a PKI based e-referral

  • system

  • Learning by Doing approach

  • Evaluate e-forms of Service Co-Ordination

  • Tool Templates (SCTT)

  • Explore IM issues involved

  • Evaluate success against expected outcomes

  • Evolve best practices for inclusion in PCP

  • Protocol Agreement


  • Pilot Participants

  • Frankston City Council

  • Brotherhood of St Laurence

  • Frankston Community Health Services

  • Mt Eliza Aged Care Assessment Service

  • Langpark Medical Practice

  • Frankston Hospital – Integrated Care Team

  • Aged Psychiatry Assessment Team (Peninsula

  • Health)

  • Royal District Nursing Services (potential)

  • Peninsula Hospice Service (potential)


  • Progress

    • Mapping

    • PKI digital Certificates

    • Training and Support

    • Acute Hospital

    • E-Referral Protocol

    • Testing


  • Benefit

    • Improved client outcomes

    • Improved customer service

    • Improved co-ordination

    • Improved data quality

    • Cost efficiencies and productivity

    • Standardised processes and practices


What Next?


Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS


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