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Rehabilitation Aged and Palliative Care. ACCESS SERVICE. State wide Forum at E-Referral A step or a leap forward March 5, 2004 Presenter: Judi McKee Manager ACAS & ACCESS. Business. Need for Change Fragmented approach Different processes, practices and systems Multiple referral forms

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slide1

Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS

slide2

Business

  • Need for Change
    • Fragmented approach
    • Different processes, practices and systems
    • Multiple referral forms
    • Lack of standard data forms and formats
    • Organisational structure fragment
slide3

Vision

    • One stop shop concept behind ACCESS
    • Adopt a business process re-engineering approach to better serve client
    • In collaboration with PCP for 3Ps
    • Standardise referral forms
    • Prospect of back-end database integration with XML
slide4

What is ACCESS ?

  • - ACCESS is your one point of contact for all aged care enquiries
slide5

A

dmission into rehabilitation and aged care inpatient services

C

ommunity information

C

onsumer and carer support

E

ntry into all RAPCS services

S

ingle, streamlined point of contact

S

pecialist aged care and rehabilitation care

slide7

Who makes up ACCESS ?

  • - An integrated team of nurses, occupational therapists, social workers and administration staff
slide9

ACCESS can refer to these Peninsula Health service providers

Inpatient Rehabilitation & Palliative Care

Falls Service

ACCESS

Continence Clinic

Aged Care Assessment

Carer Respite

Cognitive Dementia and Memory Service

Domiciliary Care

Community Rehabilitation Centres

slide10

Who can call ACCESS ?

Public inquiries

Carers

ACCESS

Self referrals

Family members

District Nurses

Residential living staff

General practitioners

Local government agencies

slide11

Components

  • Multidisciplinary Team
  • Co-located
  • Dedicated skilled senior clinicians and admin
  • Medical and executive support
  • Sound Communications
  • Service Co-ordination Tool
  • Electronic referral system
  • Visible information Centre
    • One stop shop concept behind ACCESS
    • Adopt a business process re-engineering approach to better serve client
    • In collaboration with PCP for 3Ps
    • Standardise referral forms
    • Prospect of back-end database integration with XML
slide12

Two E-Referral Initiatives

  • Software Development for RAPCS
  • GP Engagement – Best Practice
slide13

Software Development

  • for
  • Rehabilitation Aged and
  • Palliative Care
slide14

Essential Key Functions

    • Effective and efficient
    • Access to Service Co-ordination
    • Report Data
    • Support the consent Process
    • Available to other staff
    • Individual program requirements
    • HL7 links
    • Training and support
    • Costs
slide15

Evaluation to Date

  • Design and implementation phase?
  • Staff Participation and feedback?
  • Marketing?
  • Costs?
slide16
GP Engagement and Best Practice PROJECT

with

Frankston/Mornington Peninsula

Primary Care Partnership

slide17

What is PKI?

  • PKI – or Public Key Infrastructure –
  • Is a combination of procedures
  • and technology
  • Provides security and
  • confidentiality for electronic business
slide18

Project Goal

  • To implement an electronic referral system
  • using electronic SCTT forms in selected
  • agencies to improve service co-ordination
slide19

Secondary Objectives

  • Model and implement a PKI based e-referral
  • system
  • Learning by Doing approach
  • Evaluate e-forms of Service Co-Ordination
  • Tool Templates (SCTT)
  • Explore IM issues involved
  • Evaluate success against expected outcomes
  • Evolve best practices for inclusion in PCP
  • Protocol Agreement
slide20

Pilot Participants

  • Frankston City Council
  • Brotherhood of St Laurence
  • Frankston Community Health Services
  • Mt Eliza Aged Care Assessment Service
  • Langpark Medical Practice
  • Frankston Hospital – Integrated Care Team
  • Aged Psychiatry Assessment Team (Peninsula
  • Health)
  • Royal District Nursing Services (potential)
  • Peninsula Hospice Service (potential)
slide21

Progress

    • Mapping
    • PKI digital Certificates
    • Training and Support
    • Acute Hospital
    • E-Referral Protocol
    • Testing
slide22

Benefit

    • Improved client outcomes
    • Improved customer service
    • Improved co-ordination
    • Improved data quality
    • Cost efficiencies and productivity
    • Standardised processes and practices
slide24

Rehabilitation Aged and Palliative Care

ACCESS SERVICE

State wide Forum at E-Referral

A step or a leap forward

March 5, 2004

Presenter: Judi McKee

Manager ACAS & ACCESS

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