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Office of Air Quality Compliance and Enforcement Kaizen Roll-out February 13, 2009

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Office of Air Quality Compliance and Enforcement Kaizen Roll-out February 13, 2009

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    1. Office of Air Quality Compliance and Enforcement Kaizen Roll-out February 13, 2009

    2. 2 Mapping Team

    3. 3 Team Members Dave Cline Becky Hayes Craig Henry Larry Howard Janusz Johnson Roger Letterman Dan Murray Phil Perry Anthony Rench Rick Reynolds

    4. The Kaizen Approach Strong bias for action Input from key stakeholders Expertise from those doing the job Emphasis on value-adding activities Risk taking and “just try it” approach Process review from the customer perspective

    5. 5 Scope and Objectives

    6. 6 The Current State

    7. Compliance and Enforcement Process Map 7

    8. 8 What’s Wrong? A Sampling

    9. 9 Designing the Future State

    10. 10 Future State Process Map

    11. 11

    12. 12 Process Map Metrics

    13. 13 Tasks Completed / To-Do

    14. Tasks Completed / To-Do 14

    15. 15 Value Added - External Receiving oral report at time of inspection Receiving the inspection summary Communicating with agency prior to issuing NOV Correct compliance information in ECHO Senior staff review of some enforcement cases Receiving NOV and PAO Ability to negotiate PAO with agency Arriving at signed agreed order

    16. Team Learnings – A Sample Where do I keep my butter? Ask what the internal and external customers need – don’t assume Continuous process – always looking for improvement opportunities Looking for opportunities to use waiting time for other tasks Little things add up Importance of organization at the beginning – having all the tools you need What level of security / feeling confident in our product do we need (how many reviews for QA / QC?) Look for the root cause – don’t hide the waste Start with the end in mind 16

    17. Questions 17

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