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2020 UCaaS and CCaaS Market Trends [Infographic]

After analyzing IDG research data, Masergy sought to answer a key question - What are the most important considerations when designing a strategy for unified communications and cloud contact centers?<br><br>In the end, they found that investment drivers such as IT flexibility, challenges such as global service consistency, deployment considerations including data security, and inclusion of bundled services all played a critical role in a company's strategy.<br><br>To learn more, check out Masergy's infographic, "2020 UCaaS and CCaaS market trends" at: https://www.masergy.com/infographic/2020-ucaas-and-ccaas-market-trends

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2020 UCaaS and CCaaS Market Trends [Infographic]

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