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WELCOME - PowerPoint PPT Presentation

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Langara College. WELCOME. An introduction to your Employee Assistance Program (EAP). Agenda. What is an EAP? How do I get help? What can I expect when I call? What Services are provided? Confidentiality Question & Answer Period. Who is FGI?. Canada’s largest EAP firm

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Langara College


An introduction to your

Employee Assistance Program



  • What is an EAP?

  • How do I get help?

  • What can I expect when I call?

  • What Services are provided?

  • Confidentiality

  • Question & Answer Period

Who is FGI?

  • Canada’s largest EAP firm

  • 20 years of experience

  • Proudly serve over 1800 organizations

  • Offer widest array of human support services

What is an EAP?

  • Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:

    • valuable information & resources

    • professional short-term counselling services for individuals, couples and families

  • The goal of the EAP is to help you find solutions for personal or work life issues.

Getting help through your EAP is easy, convenient and confidential

English language services: 1-800-268-5211

1-800-363-6270 (TDD - for hearing impaired)

Service en français : 1-800-363-3872

ATS: 1-800-263-8035

(personnes malentendantes)


Visit us at www.fgiworldmembers.com

Accessible 24 /7/365

Client Services Pathway

Care Access Centre

Crisis Counselling

Professional Counselling

WorkLife Balance Services/Resources

Assessment & Plan Development



Short-Term Counselling

Closure &Follow-up

What Does My EAP Provide?

WorkLife Balance Services

  • One-on-one consultation and support from trained professionals.

  • Information and resource services to address questions or concerns on a wide array of topics.

  • Web-based information via your “Members Only” site at www.fgiworldmembers.com

WorkLife Balance Services & Resources

  • Childcare Concerns

  • Eldercare

  • Homecare

  • Family Leave Support

  • Career Counselling

  • Legal Information

  • Financial Counselling

  • YouthLine


What Does My EAP Provide?

  • Short-term, confidential counselling with the most experienced counselling professionals.

  • Extensive national network of counsellors.

  • Can be accessed in-person, telephonically.

  • Crisis counselling available 24/7/365.

Common Issues

Stress Management

Couple/Family Issues

Work-related Issues


Health Issues


Children’s Issues

Alcohol/Drug Misuse

Other Addictions

Crisis Counselling


Your participation, as well as the content of your discussions with the counsellor is...


  • Information is released only with your informed, written, legal consent.

  • Files are securely kept at the EAP office.

  • Appointments are arranged to promote anonymity.

  • Professional code of ethics is followed.

We Value Your Feedback

You can help us to improve our services by:

  • Calling our intake centre

  • Sending in evaluation forms


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