Measuring the Impact of Coaching. Rick Woodward Director, Learning & Development. ….now we have gone to all this effort ….has it made any difference?. Global Performance Management required improved coaching. Global process launched in 2005 Multi-rater feedback (360 o )
Director, Learning & Development
….now we have gone to all this effort
….has it made any difference?
Team members who received frequent coaching (blue bars) were significantly more likely to report increased productivity and effectiveness than those not receiving frequent coaching (maroon bars)
% Strongly agree + agree
“I don’t think coaching builds strength as much as it unleashes it.”
(Team leader Interview)
52Coaching training positivelyimpacted business results
Average % improvement in business result area
# out of 224 respondents citing the business improvement
We saved $117,000 in decreased overtime
My coaching empowered a maintenance team to take ownership. They repaired a machine part instead of replacing it and saved $2,800.
We put a trade show together in only 2 months – it normally takes 4. The customer applauded our long term vision and forward thinking plans.
My team delivered $7 million savings against a target of $4 million – and the quality of work was better.
My coaching reduced frustration in the team. We made a $1 million turnaround on a production asset. I believe that 30% of that came from the coaching.
My coaching has helped the team work smarter and focus on realities. Now we concentrate on what makes best sense to earn the business.
I challenged my team to increase productivity and waste utilization. Productivity increased 10% and waste utilization improved by 21%.
I coached a deputy about her interpersonal skills which not only improved her relationships internally but also helped her to save $30,000 from a vendor over project errors.
I coached a regional manager about how to handle a difficult employee. The individual now knows our expectations and has an improved attitude.
I managed to retain all my key staff despite re-organization and very difficult times.
With my improved coaching skills my team members advance projects on their own leading to improved productivity and reduced costs.
Coaching has made me more confident as a team leader. I am learning to listen instead of talking. I now coach everyday and my employees are more engaged.
Business improvements were four times more likely when the leader’s manager mentored and supported coaching efforts. For example, 25% of mentored team leaders reported a 20% increase in productivity against only 4% of those who were not mentored.
# of total population reporting >20% improvement in each area
“Before I talked to people every day. Now I coach people every day. Employees are more engaged.
I literally saw the walls break down.” (Team leader interview)
% Strongly agree + agree
CEO & Chairman
‘Deliver timely, accurate, focused feedback and coaching, including quarterly discussions, to ensure desired job performance and no surprises at the year end assessment ‘
Reinforces the link between coaching and improved results
Includes coaching reminders in employee communications
Cascades an annual objective to all team leaders with a coaching component