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BEST results 2007 for Oslo

BEST results 2007 for Oslo. Svein L. Alfheim Manager for Planning and Development SL (Greater Oslo Public Transport). The response rate. BEST Survey 2007 Best performing city per index. TOTAL BASE: Replied grade. Oslo All indices 2007. Oslo Staff behaviour. Oslo Social Image.

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BEST results 2007 for Oslo

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  1. BEST results 2007 for Oslo Svein L. Alfheim Manager for Planning and Development SL (Greater Oslo Public Transport)

  2. The response rate

  3. BEST Survey 2007Best performing city per index TOTAL BASE: Replied grade 3

  4. Oslo All indices 2007 4

  5. Oslo Staff behaviour 5

  6. Oslo Social Image 6

  7. Performance per index All cities Oslo Citizen satisfaction -5 80 -10 66 Security and safety -4 87 -7 83 Reliability -10 84 -23 52 Traffic supply -9 84 -20 62 Comfort -13 77 -18 54 Staff behaviour -8 74 -8 74 Information -21 66 -30 47 Value for money -23 53 -39 34 Social image -4 89 -4 89 Loyalty -5 81 -16 65

  8. Satisfaction and impact – Oslo High effect but low scores High effect and high scores * Filled circles 2007 Open circles 2006 Low effect and low scores Low effect but high scores 8

  9. The greater Oslo area

  10. Oslo Information - Subgroups Gender Age PT travel frequency Geography PT modes used 10

  11. Oslo I am satisfied with the number of departures - Subgroups Gender Age PT travel frequency Geography PT modes used <TOTAL BASE: 953> 11

  12. Thank you for your attention!

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