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“There will be a bit of a wait while we figure out a market solution to your problem.”

Creating a Win-Win for Patients, Payors, Physicians and the Healthcare Industry Presented by: Richard Scott, Chairman Bonita Springs, Florida July 29, 2008. “There will be a bit of a wait while we figure out a market solution to your problem.”. Retail Expectations?. Price , Convenience.

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“There will be a bit of a wait while we figure out a market solution to your problem.”

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  1. Creating a Win-Win for Patients, Payors, Physicians and the Healthcare IndustryPresented by: Richard Scott, ChairmanBonita Springs, FloridaJuly 29, 2008

  2. “There will be a bit of a wait while we figure out a market solution to your problem.”

  3. Retail Expectations? Price, Convenience Quality, Experience, Selection Coffee Starbucks Nordstrom/Saks Whole Foods Trader Joes McDonalds  Wal-Mart  Aldi/Wal-Mart  Shell/Mobil/Costco Clothes Groceries Gas Who cares? convenience, price, safety Healthcare ? Differentiated Product/Service Experience (Service) Commodities Price, Convenience

  4. Customer Service in Healthcare?

  5. Favorable Industry Dynamics Multiple Growth Drivers Growing Uninsured Population Consumer Demand For Low-Cost & Convenient Services Rising Population Without PCPs Employer Demand For Quality Healthcare at Affordable Prices Managed Care Demand for Low-Cost Alternative to ER Limitations of Existing Healthcare Alternatives

  6. What do patients want? • Extended hours (weekend, holiday, nights) • Less expensive and faster than ER • Bright & cheerful surroundings • Clearly displayed pricing • On-site physician staffing 7 days/wk • Walk-in services with short wait times • On-site prescription fulfillment • Acceptance of most insurance plans Managed Care Patients Employers

  7. What do employers and managed care want? • Less expensive and faster than ER and other alternatives • Extended hours (weekend, holiday, nights) • Follow-up calls • On-site physician staffing 7 days/wk • Walk-in services with short wait times Managed Care Patients Employers

  8. Founded in 2001 by Richard Scott & Karen Bowling Mission: to provide convenient healthcare at a fair price with as little hassle as possible Headquartered in Jacksonville, Florida 17 centers in Florida, 3 inside Wal-Mart, 23 by YE 2008, 40 by YE 2009 About Solantic

  9. 5 locations under construction, including Orlando Int’l Airport Pending JV hospital system 1,000 centers Welch Carson committed up to $100 million in expansion capital Price transparency About Solantic (cont’d)

  10. Where do we fit in the healthcare delivery system? Emergency Care Episodic Care Chronic Care Surgeries/Procedures Inpatient Care Solantic

  11. Treated well (respect and communication) Convenient locations Extended hours…holidays, weekends, nights More affordable and faster than an emergency room Clean, welcoming environment Pleasant wait (TV, Magazines, Muzak) Services What’s The Win For:Patients

  12. Less expensive than ER After hours care Patients can get in promptly Treat patients well What’s The Win For:Managed Care

  13. Eliminate hassle of hiring & billing/business aspects of office Predictable income Better hours No call Clean, safe environment What’s The Win For:Physicians

  14. Good locations Nice people to work with Opportunity for advancement Pleasant environment Opportunity to provide a much needed service Clean, safe environment What’s The Win For:Employees

  15. Waiting Room

  16. Prices Clearly Posted on Menu Boards

  17. If it’s important-measure it!

  18. Home for chronic patients Jointly work to have ERs refer non-emergency patients Package services Ways to Work Together

  19. Thank you!

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