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Incident Mgmt & Homeland Security. What makes a virtual world suitable (or not suitable) for preparing for attacks and incidents of any nature. Michael L. Pack, University of Maryland CATT Laboratory. Our Foray Into Virtual Worlds. I-95 Corridor Coalition Consortium of MANY masters:

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Incident Mgmt & Homeland Security

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Incident Mgmt

& Homeland

Security

What makes a virtual world suitable (or not suitable) for preparing for attacks and incidents of any nature...

Michael L. Pack, University of Maryland CATT Laboratory


Our Foray Into Virtual Worlds

  • I-95 Corridor Coalition

    • Consortium of MANY masters:

      • Law Enforcement

      • Fire & Rescue

      • Towing & Recovery

      • Transportation Management

      • Medical

      • Media

    • For the entire East Coast from Maine down to Florida…

      • More SOPs than you can imagine

      • More institutional barriers than we anticipated

      • More diversity of users, education levels, and cultures than we ever considered


What WE see as the advantages

  • Can be very realistic and engaging (when done well)

  • Can reinforce communication, teamwork, and incident command structure

  • Are safer than other methods of training

  • Can be dynamic

    • Keeps it interesting

    • Affords quick and easy variations to scenarios

  • Can automate performance measures generation, feedback, and iterations


Convincing the masses…

  • It’s not just about the “environment/world”

  • We often fail to pay close enough attention to the other aspects of what makes for a successful program

  • The devil is in the details

  • Curriculum, trainers, usability, performance monitoring, etc. can be more important than whiz-bang graphics and features

Virtual

Worlds

Proponents

Potential Clients & Trainees

H

Virtual

Worlds

Technologies

y

p

e


Where should our focus be directed?

  • Core Competencies & Curriculum Development

  • Delivery Method

    • Just because you can be geographically separated doesn’t mean you should be separated…

  • Usability! Usability! Usability!!!!

  • System pre-training

  • Trainer/moderator

  • Managing trainee expectations

    • Towing example, FTL shooting example

  • Performance monitoring & After Action Reviews

  • Subsystems

All

Equally

Important


Our System


Performance Feedback


Other Applications

  • Field Clients

    • FTA

    • Military

    • Boy Scouts of America-Eagle Scout Project

  • Command & Control

    • Center Communications

  • Design Acceptance

    • Persons with Disabilities


Questions

For additional information contact

Michael L. Pack,

Director, CATT Laboratory

[email protected]

301-405-0722


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