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Retail travel services (TM 334 ) Lecture 1 Course Introduction

Retail travel services (TM 334 ) Lecture 1 Course Introduction . Learning objectives. Course Schedule Course Objectives Procedures Used Weighing of Assessment Grading Policies Make-Up Work Attendance Warnings Faculty Website Ground Rules . Retail travel services.

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Retail travel services (TM 334 ) Lecture 1 Course Introduction

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  1. Retail travel services (TM 334) Lecture 1 Course Introduction

  2. Learning objectives • Course Schedule • Course Objectives • Procedures Used • Weighing of Assessment • Grading Policies • Make-Up Work • Attendance • Warnings • Faculty Website • Ground Rules

  3. Retail travel services Course Code: TM 334 Course Lecturer:Mr. EhabHassouna Course Assistant:Ms. Dalia Hassan

  4. Course Schedule: • Lecture Time:Monday(12:30-3:20) • Tutorial Time:Monday(08:30- 09:20)

  5. Course Objectives: • source products for inclusion in tourism packages • develop programmes to meet specific market customer needs and business requirements • process a range of travel-related documentation including credit card charge forms, flight tickets, visa and passport forms, itineraries, travel insurance documents and more • operate industry-wide reservations systems • provide quality customer service • make, cancel and amend bookings

  6. Procedures Used: • Exams • Quizzes • Assignments • Class Discussions and Activities • Reports & Presentations

  7. Weighing of Assessment: • 1 Intra Semester Exam (Week 9) =20% • Final Exam = 50% • Presentations, Assignments & Reports=20% • Attendance, Quizzes and Participation = 10% • Total = 100%

  8. Grading policies: • Missed Exams: No student will be excused from taking an exam. No Make up Exam unless there is prior permission approved from the lecturer or a written medical excuse. • Late Assignments: Assignments handed in after due-date will receive a maximum of half-credit. • Spelling, punctuation, and grammar (SPG): At least 10% of your grade will be based on (SPG).

  9. Make-up work: • When absence from class is necessary, students are responsible for all content that is covered, for announcements made in their absence, for making up all assignments. These assignments must be submitted within one week after return.

  10. Attendance: • Absence (excused or unexcused) should not exceed 25% of classes. • Students exceeding 25% absence in a given course are denied from completing the course and receive a (DN)grade (0.00%) on their official transcripts. • Attendance is given 10% from the total marks, 5% will be given on the lectures and 5% will be given on the tutorial.

  11. Warnings: • 1st Warning=absence “2” times • 2nd Warning=absence “4” times • Denial=absence “5” times

  12. Faculty Website: • Lectures, duties and everything related to the course will be uploaded on the faculty website. How to access to the faculty website: 1. (www.pua.edu.eg) 2. Faculties Tourism & Hotel Management Courses 3. Courses Fall Semester 2012/2013 Freshmen (First Year) Theory of Tourism (TM101)

  13. Ground Rules: No Cell Phone Allowed

  14. Ground Rules: No Eating & Drinking Allowed

  15. Ground Rules: No Late Entrance

  16. Always check !!! • PUA Website (www.pua.edu.eg) • Notice Board

  17. Text book • Ray Youell, (2010). Travel & Tourism, 3rd edition, ISBN 9780956268044. • Recommended References • ETRC About US: Introduction accessed 8th September 2012 • The Moodie Report, 7th April 2004 European Travel Retail Council set for July debut accessed 9th September 2012. • ETRC Corporate Members accessed 7th September 2012

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