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QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

QUALITY OF SERVICES IMPROVEMENT PROGRAMMES. IMPROVING CUSTOMER SERVICE. IFR Airspace Study Flight Information Centres Air Traffic Control Staffing User Consultation. Technology Procedures. IMPROVING CUSTOMER SERVICE. IFR Airspace Study

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QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

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  1. QUALITY OF SERVICES IMPROVEMENT PROGRAMMES

  2. IMPROVING CUSTOMER SERVICE • IFR Airspace Study • Flight Information Centres • Air Traffic Control Staffing • User Consultation. • Technology • Procedures

  3. IMPROVING CUSTOMER SERVICE IFR Airspace Study A National IFR Airspace Plan is being finalized to: • Support improvement in the consistency of service delivery and safety. • Improve IFR Controller utilization, productivity and workload balance. • Match staffing requirements with traffic demand.

  4. IMPROVING CUSTOMER SERVICE Flight Information Centres • To improve the provision of flight information services, primarily to VFR aircraft. • Flight information services will be consolidated into 6 Flight Information Centres.

  5. IMPROVING CUSTOMER SERVICE Air Traffic Services Staffing • To eliminate ATC staff shortages, the company has embarked on an accelerated training initiative.

  6. IMPROVING CUSTOMER SERVICE User Consultation • The Air Transport Operations Consultation Committee (ATOCC) • The Air Navigation System National Advisory Committee (ANSNAC) • Local - Regional and Local level

  7. IMPROVING CUSTOMER SERVICE Technology • Global Navigation Satellite System • Flight Management Systems • Converging Runway Display Aid (CRDA)

  8. IMPROVING CUSTOMER SERVICE Procedures • Polar Routes through Canadian and Russian Airspace. • FMS Arrivals • Expansion of RVSM in Northern Airspace

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