1 / 16

SEIU Healthcare PA Model for Labor-Management Quality Partnership Process

SEIU Healthcare PA Model for Labor-Management Quality Partnership Process. What are the right pieces?. Foundational Principles Structures (of meetings/committees) Problem Solving Process Training and Support Resources. 5 Pieces of the Model. 1. Foundational Principles.

marla
Download Presentation

SEIU Healthcare PA Model for Labor-Management Quality Partnership Process

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SEIU Healthcare PAModel for Labor-Management Quality Partnership Process What are the right pieces?

  2. Foundational Principles Structures (of meetings/committees) Problem Solving Process Training and Support Resources 5 Pieces of the Model

  3. 1. Foundational Principles • Front-line RNs are experts • Data collection • Engagement opportunity/increase satisfaction

  4. 1. Foundational Principles • Get started. Not overly “bureaucratic” • Start small and expand • View this a continuous improvement and learning process.

  5. Work Area/Unit Level Facility Level 2. Structures

  6. 2. Structure: Unit Level Action oriented meeting. Involve decision maker from management. May have a core committee (chair) but include others whenever possible Think about criterion for selection chair(s) Take the time to communicate Keep meeting focused on quality care (other structures for grievances etc.)

  7. 2. Structure: Facility Level Identify system problems and solutions Also Provides “representative” feedback on other operational and patient care issues Build from chairs of the unit level committees Coordinates work and learning between unit-based groups Insure that measure and documentation activities are taking place Include highest level of decision making possible.

  8. 2. Structure Determine Scope Discuss explicitly Determine Starting point What matters to RNs What matters to management

  9. 3. Problem Solving Process Have a structure Not overly complicated Engage and build consensus “Evidenced Based”

  10. 6-STEP PROBLEM SOLVING Define the Problem Track Outcomes and Measure Results Gather and Evaluate Information 1 Identify & Select Problem 6 Monitor & Evaluate Solution 2 Analyze Problem 3 Generate Potential Solutions 5 Implement Solution Brainstorm Ideas for Solving Problem Obtain Commitments for Implementation 4 Select & Plan Solution Reach Consensus on Solution and Plan (c) Workplace Systems, Inc. 1996

  11. 4. Training and Support Technical Skills Process Skills Mentoring and Sharing

  12. 4. Training: Technical Skills Data Collection Process mapping Problem Solving Process Measurement and Goal setting

  13. 4. Training: Process Skills Communication Consensus Building Conflict Resolution Teamwork and Coordination Roles

  14. 4. Support and Mentoring Sharing across the different units Nurse activist training/mentoring others

  15. 5. Resources Time Start small and use results to make the case for more resources Find other “allies”

  16. Right way put puzzle together?

More Related