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NAVICP’s Desired Outcomes. NAVICP Customer Outcomes Provide Outstanding Customer Support Reduce number of Backorders by 20% and age to < 365 days Be a demanding customer Increase Supply Material Availability (SMA) to 85% Reduce Repair Turn-Around Time (RTAT) by a minimum of 10%

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NAVICP’s Desired Outcomes

  • NAVICP Customer Outcomes

  • Provide Outstanding Customer Support

    • Reduce number of Backorders by 20% and age to < 365 days

    • Be a demanding customer

      • Increase Supply Material Availability (SMA) to 85%

      • Reduce Repair Turn-Around Time (RTAT) by a minimum of 10%

  • Pursue Strategic Contracts

    • Increase Obligations ($M) for Performance Based Log (PBL) contracts by 10%


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NAVICP Desired Outcomes

  • DCMA’s Corresponding Lines of Service

  • Reduce Backorders: APSS, ACO, Financial, Engineering, Delivery Mgt, QA

  • Increase SMA: APSS, ACO, Financial, Engineering, Delivery Mgt, QA

  • Improve RTAT: ACO, Delivery Mgt, QA

  • Increase Use of PBLs: APSS, ACO, Engineering, QA, Small Business

  • DCMA Support Strategies

  • Reduced Backorders: Delivery Mgt - Give increased attention to specified items

  • Increased SMA: Delivery Mgt - Increase use of predictive analysis

  • Improved RTAT: Contract Mgt - Reduce RTAT via innovative process improvements

  • Increased use of PBLs: All functions - Accept additional delegations under ALPHA process



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NAVICP’s Performance Metrics

  • NAVICP Supplier Metrics

  • On-Time Delivery/Delinquency Rates

    • % Delinquent contracts & CLINS, On-Time Delivery

  • Repair Turn Around Time

    • Average repair turn around time & # units repaired/Age & # days of work in process

  • Stock in Transit

    • Quantity & dollar amount unmatched

  • Backorders

    • Average age & number by type & priority

  • Supply Material Availability

    • % of requisitions filled upon receipt (goal – 85%) / # of requisitions filled

  • Performance Based Logistics Availability

    • % of requisitions filled within the contract parameters


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NAVICP’s Performance Metrics

  • Logistics Response Time

    • Average number of days of total processing time

  • Undefinitized Contractual Actions

    • # of actions & $ value / # of days and number overage (goal 180 days or less)

  • Spares Proposal Time

    • Average # of days

  • Small Business Goals

    • Actuals vs. Comprehensive Plans

  • NAVICP Internal Metrics

  • Contract Closeout

    • % of contracts closed out on time / % of overage contracts


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