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Food Quality and Safety Conference مؤتمر الجودة وسلامة الغذاء العربي 15 & 16 June 2006

Food Quality and Safety Conference مؤتمر الجودة وسلامة الغذاء العربي 15 & 16 June 2006 Beirut - Lebanon. From the farm…. …to the table. Dr. Hassan Bayrakdar Nestl é Middle East / Dubai - UAE. Quality is our Priority. The 3 Dimensions of Food Quality. HEALTH. SOCIAL.

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Food Quality and Safety Conference مؤتمر الجودة وسلامة الغذاء العربي 15 & 16 June 2006

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  1. Food Quality and Safety Conference مؤتمر الجودة وسلامة الغذاء العربي 15 & 16 June 2006 Beirut - Lebanon From the farm… …to the table Dr. Hassan Bayrakdar Nestlé Middle East / Dubai - UAE

  2. Quality is our Priority The 3 Dimensions of Food Quality HEALTH SOCIAL • Nutritional value • Safety • Price /Performance • Convenience • Cultural / Ethnic • Conviviality /Pleasure SENSORY • Aroma • Aspect • Color • Flavor • Texture • Sound

  3. How much Quality? 99% - 99.9% - 99.99% - 99.999% ….??? 99.9% Quality looks good = 0.1% None-Quality Frankfurt Airport = 1000 take off + landings/day0.1% None-Quality = 1 crash per day = disasterthey must do better - assume 1 crash per year= 0.00028% None-Quality or 99.9997 % Quality Airport is doing better - no crash in the last years.

  4. How much Quality? We don’t operate an Airport. But we have millions of consumers every day.We are responsible for the safety of our products! Our consumers are also babies and children. Even None-Quality = 0.0001% means: (Airport 1 crash/3 years) per 1 Million consumers = 1 complaint/day

  5. Quality of product A sophisticated Quality Assurance System alone can not achieve: 99.9999% Quality This ambitious target requires: Commitment of every employee in the organization

  6. Basic principles • Safety of the products • Compliance with local legislation • Quality products/Consumer satisfaction

  7. Nestlé experience in Lebanon Quality & Environmental Improvements at Sohat

  8. Introduction Nestle Waters’ acquisition of Sohat had many positive contributions to Quality. • Sohat’s implementation of the NQS (Neslé Quality System) allowed to build an integrated Quality Management System. • Nestle Waters’ technical support gave Sohat the tools to act on the international level.

  9. Integrated Quality System • QA at factory management level • QA at planification level • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • Weekly meeting ( Microbiology trends, projects, water ressources, ...) • Release decision or destruction decision in case of non-conformity • Sensitive complaints • HR & Quality • QA at maintenance level • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Water supplies vs production planed • CIP organization (regular or extraordinary) • Blocked products and adaptation of production • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • Quality issues during intervention • CIP-minded after major intervention on the filler • CIP Organization • QA at logistics level • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet) • Release procedure and pallet status Downstream traceability • Inspection of raw/packaging material at delivery (ex : PET Preforms.....) • Destruction of bad products or Destruction of raw/packaging material (destruction sheet)

  10. Nestle Waters Technical Support • Regional Lab in Italy aids in cost minimization and increase coverage of parameters needed for testing. • Interlabs and audits that monitor quality performance. • Supply of related research and updates. • Technical consultation • Best practices and benchmarking

  11. PRODUCT QUALITY FIRST PRIORITY PRODUCT CONSISTENCY FOOD SAFETY TQM PRINCIPLES ADVANCED ANALYSIS

  12. First Priority Level (FPL) FPL defines the compulsory requirements that Nestlé factories must satisfy all over the world to ensure an effective implementation of appropriate preventative Food Safety measures.

  13. First Priority Level Instrument Calibration Proficiency Tests HACCP Recall Procedures NGMP QMS NQS Release

  14. Continuous Improvement Food Safety Management Through HACCP • Study • List Pot. Hazards • Hazard • Determination • List Significant • Hazards • Control measures • CCP (& CPs) • Monitoring • Critical Limits • Corrective actions • Validation • Operational • Verification • Audit Compliance (HACCP & NGMP) • Review: • results • records • changes • the study • validation data • Int. & Ext. Inf. Changes Improvement Needs Review Define Safe products, Records HACCP Plan • Application • Training • Awareness • Information Flow • NGMP • Control Measures • Monitoring • Corrective actions • Recording • Approval • Monitoring plan • (transfer to QMS), • Contr. Measures, • Modifications, • Corrective Actions Implement Approve QMS,Procedures

  15. Thank you for your Attention

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