Special train special switch
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Special Train / Special Switch PowerPoint PPT Presentation


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Special Train / Special Switch. Effective March 15, 2009. Special Switch/Special Train Request. Effective March 15, 2009, all customer requests must be input on the UPRR Website. Customers may request a Special Switch or Special Train in one of two ways:

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Special Train / Special Switch

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Special train special switch

Special Train / Special Switch

Effective March 15, 2009


Special switch special train request

Special Switch/Special Train Request

  • Effective March 15, 2009, all customer requests must be input on the UPRR Website.

  • Customers may request a Special Switch or Special Train in one of two ways:

    • Equipment ID’s are known: Request via a secured trace

    • Equipment ID’s are unknown: Request via the ‘Open Service Issues’ section on the Web.

  • Process Changes

    • Streamline requests via the UP Website

    • Discontinue Lotus Notes database

    • Discontinue inefficient faxed forms to customers


Special train special switch

Special Switch/Special Train Request with EquipmentTrace Equipment (https://c01.my.uprr.com/wet/secure/index.jas)

Select All Events

Trace


Special switch special train request with equipment secured trace

Special Switch/Special Train Request with EquipmentSecured Trace

UPRR 12345

Click on Link to Open New Service Issue

Click on Link to Open New Service Issue


Special switch special train request with equipment create special switch special train log

Special Switch/Special Train Request with EquipmentCreate Special Switch/Special Train Log

‘Perform Special Switch’ or ‘Run Special Train’


Special switch special train request with equipment special train pop up

Special Switch/Special Train Request with EquipmentSpecial Train Pop-up


Special switch special train request with equipment special switch pop up

Special Switch/Special Train Request with EquipmentSpecial Switch Pop-up


Special train special switch

Special Switch/Special Train Request without EquipmentOpen Service Issues (https://c02.my.uprr.com/wpr/secure/WprCreateLog.jas)

All Other Issues

‘Open Service Issue’


Special switch special train request without equipment create special switch special train log

Special Switch/Special Train Request without EquipmentCreate Special Switch/Special Train Log

‘Perform Special Switch’ or ‘Run Special Train’


Special switch special train request without equipment special train pop up

Special Switch/Special Train Request without EquipmentSpecial Train Pop-up


Special switch special train request without equipment special switch pop up

Special Switch/Special Train Request without EquipmentSpecial Switch Pop-up


Uprr follow up

UPRR Follow-up

Special Switch

  • Customer Service Regional Team Leaders will contact Field Operations to secure a Special Switch service plan.

  • The service plan will generate an email to the customer stating if and/or when Special Switch will be performed.

    Special Train

  • Harriman Dispatch Managers are responsible to build the Special Train and input a service plan.

  • The service plan will generate an email to the customer stating if and/or when Special Train will run.

  • Monitoring

  • Customer Service Regional Team Leaders will monitor the service plans for both Special Switches and Special Trains.


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