Special train special switch
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Special Train / Special Switch PowerPoint PPT Presentation


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Special Train / Special Switch. Effective March 15, 2009. Special Switch/Special Train Request. Effective March 15, 2009, all customer requests must be input on the UPRR Website. Customers may request a Special Switch or Special Train in one of two ways:

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Special Train / Special Switch

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Special Train / Special Switch

Effective March 15, 2009


Special Switch/Special Train Request

  • Effective March 15, 2009, all customer requests must be input on the UPRR Website.

  • Customers may request a Special Switch or Special Train in one of two ways:

    • Equipment ID’s are known: Request via a secured trace

    • Equipment ID’s are unknown: Request via the ‘Open Service Issues’ section on the Web.

  • Process Changes

    • Streamline requests via the UP Website

    • Discontinue Lotus Notes database

    • Discontinue inefficient faxed forms to customers


Special Switch/Special Train Request with EquipmentTrace Equipment (https://c01.my.uprr.com/wet/secure/index.jas)

Select All Events

Trace


Special Switch/Special Train Request with EquipmentSecured Trace

UPRR 12345

Click on Link to Open New Service Issue

Click on Link to Open New Service Issue


Special Switch/Special Train Request with EquipmentCreate Special Switch/Special Train Log

‘Perform Special Switch’ or ‘Run Special Train’


Special Switch/Special Train Request with EquipmentSpecial Train Pop-up


Special Switch/Special Train Request with EquipmentSpecial Switch Pop-up


Special Switch/Special Train Request without EquipmentOpen Service Issues (https://c02.my.uprr.com/wpr/secure/WprCreateLog.jas)

All Other Issues

‘Open Service Issue’


Special Switch/Special Train Request without EquipmentCreate Special Switch/Special Train Log

‘Perform Special Switch’ or ‘Run Special Train’


Special Switch/Special Train Request without EquipmentSpecial Train Pop-up


Special Switch/Special Train Request without EquipmentSpecial Switch Pop-up


UPRR Follow-up

Special Switch

  • Customer Service Regional Team Leaders will contact Field Operations to secure a Special Switch service plan.

  • The service plan will generate an email to the customer stating if and/or when Special Switch will be performed.

    Special Train

  • Harriman Dispatch Managers are responsible to build the Special Train and input a service plan.

  • The service plan will generate an email to the customer stating if and/or when Special Train will run.

  • Monitoring

  • Customer Service Regional Team Leaders will monitor the service plans for both Special Switches and Special Trains.


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