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The Digital Local Agenda Implementing Inclusive eGovernment in Local Areas

The Digital Local Agenda Implementing Inclusive eGovernment in Local Areas. eInclusion Day Workshop European Commission Brussels , 13.10.2010. Outline. DIGITAL LOCAL AGENDA (DLA) European policy context of the Agenda Where are we ? Projects EU supported on DLA How to participate. 2.

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The Digital Local Agenda Implementing Inclusive eGovernment in Local Areas

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  1. The Digital Local Agenda Implementing Inclusive eGovernment in Local Areas eInclusion Day Workshop EuropeanCommission Brussels, 13.10.2010

  2. Outline DIGITAL LOCAL AGENDA (DLA) European policy context of the Agenda Where are we ? Projects EU supported on DLA How to participate 2

  3. DLA European Policy ContextEuropean Digital Agenda: K. Action 10 The problem Public services are not available on equal term to all (local governments represent 70% of public services) Objectives/core values : no citizen is left behind - Better service access through complementary channels Better access to education, training, work & jobs Improvement to government-citizen Improvement to personal capacity & skills, life chances, social networks and quality of life Other added values eGov services can reduce costs and save time to all eGov can mitigate risks of climate change (shared environmental information and data) 3

  4. DLA European Policy ContextBACKGROUND Why the DLA was born (Cracow, EISCO 2005) eGovernment must become an inclusive system in Local Areas for Citizens & Administrations (Include civil servants and citizens digitally excluded) Inclusive eGovernment targets (EISCO) - Socially disadvantaged groups (30 % of the European population) Individuals operating in disadvantaged working conditions, as civil servants from small urban centres, rural or isolated areas (small municipalities are the great majority in the EU) Vision To combat digital exclusion and ensure Info Society and eGovernment for all there is the need to overcome the digital divide between metropolitan areas and the rest of the territory 4

  5. DLA European Policy ContextMISSION DLA objectives - eGovernment action integrated in development strategy of local administrations regular plans and budgets, (DLA Plan for inclusive eGovernment becomes a must) One stop shop and shared infrastructural services among local service providers (Information Society Pact) Priorities are set-up and relevant services evaluated with end-users (eParticipation – Forum with citizens) 5

  6. DLA European Policy ContextADDED-VALUE Priorities are shared among decision makers, civil servants and citizens and within administrations in every DLA local area Need of human and financial resources become visible (what can be done internally, what needs external support) Regions have a mapping of needs and processes in place regarding inclusive eGovernment and can improve own strategies Progress can be evaluated against concrete plans in administrations and not only against individual and seldom isolated projects Allows road-mapping of infrastructural problems to solve them with a multi-channel service delivery and cooperation strategy Citizens are involved in decision-making and demand for public services ICT-enabled improves peformance 6

  7. DLA Action : Where are we?THEMATIC PRIORITIES 5 priorities (thematic areas) and 29 goals (EISCO 2007 declaration – Hameenlinna, Finland) eParticipation local decision-making and initiatives eInclusion of citizens’ socially disadvantaged & civil servants - Full citizen’s access to communication networks and applications (ensure broadband) Secure and interoperable digital infrastructure in local areas Advanced municipal/local services through one stop shop INVOLVE POLITICIANS AND DECISION-MAKERS TECHNICALLY SUPPORTED BY KNOWLEDGE ENVIRONMENT AND NETWORK OF DLA EXPERTS 7

  8. DLA Action: Where are we?POLICY Policy making CEMR Manual on DLA process for associations of local/regional governments EISCO is bi-annual conference to assess DLA progress and produce new input (next in 2012 - Portugal) Policy workshops on DLA single priorities at European level in between EISCO’s (CEMR and other European networks) Input to CoR (i.e. on broadband, on service delivery directive) Learning environment for policy implementation (Thematic Portal on all initiatives targeted DLA – under discussion) 8

  9. DLA Action: Where are we?MAINSTREAM INITIATIVES Strong institutional support Bilbao 2005: Cities Declaration II World Summit on Info. Society European networks (CEMR, eris@, IT4All, EUROCITIES, eForum) Committee of Regions actively participates European Commission : DLA aligned with European Digital Agenda DLA process on the way ELANET (becomes European network of DLA eGov experts (CoP) European Model of Digital Local Agenda (EISCO 2008) Some countries/regions have formally launched DLA (i.e. Plan Rector – Basque Country, eMunicipalities 2012 Plan in Norway) - European DLA Action with EC support (ICT/PSP & Interreg programmes – MCeGov study for multichannel service delivery strategies as reference model) 9

  10. DLA Projects EU-supportedAddressing MC-eGov: Policy Projects Socially excluded benefit from a knowledgeable intermediary A person or an organisation working with them Close to them and the front-line services (most local) Formal partnerships at local level Multiple communication channels for service delivery Networked governance & knowledge sharing by all actors REQUIRES POLICY PLANNING AND PILOT IMPLEMENTATION IN THE TERRITORIES, NOT ONLY A GENERAL MODEL OR RANDOM ACTION 10

  11. DLA Projects EU-supportedNETWORK OF INTERMEDIARIES ADD ME! Campaign (ICT/PSP 2008) Creation of a European (and worldwide) network of organisations supporting socially disadvantaged and digitally excluded administrations to ensure the full use of public services ICT – enabled, targeting engagement of intermediaries dealing with: - seniors (in pension); young people (NEET and non-EU immigrants civil servants (from small size municipalities) KNOW – HOW AND KNOWLEDGE SHARING DISSEMINATION OF GOOD PRACTICES VERTICAL AND HORIZONTAL SUBSIDIARITY ACTION 11

  12. DLA Projects EU-supportedREGIONAL ACTION DLA (Interreg 4C - 2009) - based on the European DLA model 36 months/ 1.491.456 euro Regions and Universities from 9 countries (Portugal, Spain, Lituania, Italy, Estonia, Ireland, Greece, Hungary, Germany) Coordination: CCDRN - Commissão de Coordinação e DesenvolvementoRegional do Norte (Portogallo) 1st year: exchange of relevant experiences 2nd year: Methodological aspects 3rd year: 2 pilots 12

  13. DLA Projects EU - supportedTHE MASTER INITIATIVE CEMSDI (ICT/PSP 2009- Inclusive eGovernance) “Civil-servants Empowerment for Multi-media Service Delivery ICT-enabled“ Supported by ELANET and EISCO - based on the European DLA model 24 months/ Euro 5.179.500,00 Partners from 6 countries (Italy, Czech Republic, Norway, Portugal, Spain, United Kingdom) Coordination: InnovaSpA (Italy) 5 DLA Master Pilots and Cluster of newcomers for follow-up Learning environment on the web and DLA Manual on Inclusive eGovernment 13

  14. DLA Projects EU - supportedTHE MASTER INITIATIVE The CEMSDI Project Empowerment and Capacity Building ofCivilServantsadndecision-makersasintermediariesfromsmallmunicipalitiestoimplement inclusive eGovernment eGov. Experts Network (National incubators of the DLA ) Civil servants and other practitioners (use of the DLA in local areas) EU Community of practice (European DLA learning environment)

  15. CEMSDI Consortium 15

  16. DLA Projects EU - supportedTHE MASTER INITIATIVE CEMSDI 24 months life-cycle Harmonisation of existing DLA methodologies and experiences eGov expert network on DLA “ELANET” (vertebral column), as part of ADD ME! Preparation of pilot actions check out user needs to understand and make use of the empowerment and training instrument (DLA) customise DLA instrument on territories (methodology) deploy virtual learning environment on the web organise pilots deployment (1st round, analysis of partial results, 2nd round) organise in progress the sharing of results 16

  17. DLA Projects EU - supportedTHE MASTER INITIATIVE CEMSDI 24 months life-cycle - Implementation of the pilots (1st & 2nd round) a) extended empowerment & training of decision-makers, top executives and technical managers of municipalities b) focused empowerment & training for DLA strong implementation in pilot sites - Analysis of impact and results (both in DLA eGov network and in newcomers cluster) - Planning of follow-up initiatives 17

  18. DLA Projects EU - supportedTHE MASTER INITIATIVE CEMSDI IMPACT - European Manual on DLA methodology and pilot implementation for eInclusion - ELANET network of eGov experts on DLA (European wide) - DLA web portal to support process throughout Europe : training and empowerment tool (learning environment) dissemination channel for DLA initiatives Sustainable model for inclusive eGovernment implementation DLA process in progress in several Regions and improved national /European visibility Follow-up pilots plans and synergies with other projects on-place EISCO 2012 in Portugal planning to analyse impact and discuss further implementation steps Input to EU policies and programmes 18

  19. How to participate ?The DLA process Possibilities Keep informed on DLA implementation and inform others Increase its human capital (join the European network of eGov. experts on DLA) Comment on deliverables of DLA projects in our learning environment Work a future pilot project in the CEMSDI cluster addressing follow-up Help us and our partners to promote the DLA policy on inclusive e Government at national level and within Regions THANK YOU! 19

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