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NS1000. Demo Set-up and installation. Configuration Diagram. Maintenance Console. Outlook IMAP Integration. NS1000. SLT Connection. PC. PSTN Connection. Router / Switch. LAN. PSTN Network. GSM Network. FAX. NT Series (Optional). UT Series. GSM Integration. System Initialisation.

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Demo set up and installation

NS1000

Demo Set-up and installation


Configuration diagram
Configuration Diagram

Maintenance Console

Outlook IMAP Integration

NS1000

SLT Connection

PC

PSTN Connection

Router / Switch

LAN

PSTN Network

GSM Network

FAX

NT Series (Optional)

UT Series

GSM Integration


System initialisation
System Initialisation

BATT

ALARM

MASTER

STATUS

Before making any programming changes, initialize the system (factory default settings) to clear any previous configurations.

  • Ensure the power switch is OFF (Back of Unit).

  • Slide the System Mode Switch to the “SYSTEM INITIALIZE” position.

  • Turn the power switch ON. (STATUS and MASTER LED will flash AMBER), the STATUS LED will then flash GREEN.

  • While the status LED is flashing, slide the System Mode Switch back to the “NORMAL” position.

  • When successfully executed, the STATUS indicator will stop flashing and stay lit. (RED or GREEN).

System Mode Switch

Indicators

STATUS = RED (No DHCP)

STATUS = GREEN (DHCP)

MASTER = Flashing AMBER

(Master/Slave not assigned)

Note

This needs to be done on both Master and Slave units.


Web console preparation
Web Console Preparation

  • Below are the system requirements necessary for Web Connection to the NS1000

  • PC Requirements

Supported Browsers

Browser Settings

  • Enable the following functions in the browser's settings:

  • Cookies

  • JavaScript

  • The ability to download files

  • The display of animations

  • The display of images

Windows Internet Explorer 7 or 8

Mozilla Firefox 4

Apple Safari 5


Web console connection
Web Console Connection

  • When the system has been initialized, the Setup Wizard can be run via the Web Maintenance Console (Web-MC).

  • Connecting a PC to the NS1000 via the Web-MC

  • For Demo purpose we will assume that the PC connected for maintenance will also run CA, Outlook, and IMAP. In this instance we will use the LAN port for connection. The Maintenance (MNT) port can be used when connecting a PC just for programming. This is not covered in this presentation.

  • Set your PC in the same IP range as the NS1000 (NS1000 Default IP address: 192.168.0.101)

  • Connect your PC to the LAN Port of the NS1000

  • Open you Browser and enter the URL http://192.168.0.101

  • The Web Maintenance Console login screen will then be displayed in your browser.

  • User Name Default: INSTALLER, Password Default: 1234

  • NOTE

  • After the system has been initialized the IP Address for both units will be the same. Only connect ONE unit to the network at a time. It is recommended that the SLAVE unit is configured first. This way only one IP address needs to be changed on setup and the Master Unit IP address can remain the same. The Slave unit can then remain on the network when the Master unit is added.


Web Console Overview

Upon LOGIN, you are presented with the ‘Home’ Screen

Home Screen Icon

Loads the Home screen.

PBX Slaves

Displays the Maintenance screen.

Displays the Setup screen.

Saves the data.

Opens the on-line help.

PBX Master

Displays the Web MC version info.

Saves the data and logs you out.

Adds slave units.

Displays the Home screenin icon view.

Displays the Home screenin list view.


Web Console Overview - 2

Using the ‘List’ view in the ‘Home’ Screen allows you to see the PBX Type (Master/Slave), IP-Address, MAC address, S/W Version and Region type of all PBXs in a One-Look system.

List View

PBX Status

PBX System Information is shown here.



System firmware download
System Firmware Download

  • Before the system or terminals can be upgraded, new Firmware must first be downloaded to the System. This can be a Manual or Automatic process depending on the system settings;

  • Manual Download example - Download from PC (USB and FTP also available)

Select the Maintenance screen

Select the location of the new Firmware file. Click ‘Execute’

Click ‘OK’ and the prompt, and the Download process will start.

File Download takes approximately 4~5 min for PCMPR (PBX System) firmware


Pbx system firmware upgrade 1
PBX System Firmware Upgrade - 1

  • Once downloaded, the new firmware can be ‘pushed’ to the relevant device Manually or Automatically

  • System Upgrade (1) - Manual

1. System Control -> Program Update -> Update Program File

2. Select the Update Type (Manual, Timed or Cancel)

3. Select Email notification recipients

4. Select the File to be used for the upgrade

6. Select ‘Apply’, then ‘Execute’ to start the upgrade process

5. Select the upgrade target (Device)

7. Click ‘OK’ to complete


Pbx system firmware upgrade 2
PBX System Firmware Upgrade - 2

  • The Plug and Update feature allows IP-PTs to be automatically updated to the latest software version when they are registered to the PBX.

  • Plug and Update

1. System Control -> Program Update -> Update Program File

Select ‘On’ or ‘Off’(Default)

When Plug and Update is enabled, the version number of the system software stored on the Master unit is compared to the system software currently in the IP-PT, after the IP-PT has been registered to the PBX.

If the software on the Main unit is newer, it is downloaded to the IP-PT.

Plug and Update can be enabled for each site in a One-look network.

The Plug and Update screen lists the PBXs in the One-look network by site number and site name.


Check firmware version
Check Firmware Version

  • It is possible to check the Firmware versions of each device – this allows you to ensure that a software upgrade was successful.

  • PBX Firmware version – check:

The PBX Version can be viewed by selecting the ‘Home’ screen and ‘List’ View

The PBX Firmware Version can be seen here



Setup
Setup

  • Location Setting

  • 1. Set the unit status as Master, and change the Suffix and Area if necessary.

Set the unit as Master

Set the unit Suffix Code (UK, NE, CE, GR etc) and your required country.

The Suffix Code can be found on the units Nameplate and box

Click ‘Next’ to continue.

  • It is important to select the correct Suffix/Country settings so that the correct default tones, emergency dial and other country specific data are set automatically.


Setup1
Setup

  • PBX Setting

  • 2. Give the system an appropriate name and set the Time Zone

Use a name which easily identifies the unit.

Select the Time Zone.

The Local date and time are obtained automatically from your PC. Check that the PC date/time is correct.

Click ‘Next’ to continue.


Setup2
Setup

  • LAN Setting

  • 3. Use the Default LAN settings.

By default, the PBX uses a static IP Address (Recommended)

Configure DNS if required.

By default, the DSP Cards use DHCP to obtain an IP-Address, however static addresses can also be assigned.

Click ‘Next’ to continue.


Setup3
Setup

Registration Setting

4. Enter the IP Terminal Registration Mode as Manual. Full automatic can be used but is not covered in this document. Manual entry reduces the number of Empty Extension numbers in CA.

Activate the 60-day One-Look Trial.

Click ‘Next’ to continue.

  • Note:

  • Non-UT Series SIP Terminals must be registered manually.

  • By default, the UT-Series SIP Extension password is automatically set to ‘1234’


Setup4
Setup

SNTP (Simple Network Time Protocol) / Daylight Saving Setting

5. The source used for automatic time adjustment and the Daylight Saving mode is set here.

This is useful to keep the time displayed on the terminals and SMDR records etc accurate.

Automatic Time Adjustment can be made using ISDN/Analogue Trunks (ISDN/FSK) or via a suitable SNTP server.

For countries using ‘Daylight Saving’ - automatic adjustment can be set here.

Click ‘Next’ to continue.


Setup5
Setup

  • Maintenance / Remote Management Settings

  • 6. The Installer Password can be changed if required. Even if you want to keep as default (1234) you must re-enter it here before continuing.

Even if you want to keep the default password you must re-enter it before continuing.

Click ‘Finish’ to complete.



Adding extensions1
Adding Extensions

  • Click on Configuration – Slot – Virtual. Install a V-UTEXT32 card and select the number of cards and the users.

Select 1.1 ‘Slot’ -> ‘Virtual’

Install the V-UTEXT32 Card and set the number of cards and users.


Adding extensions2
Adding Extensions

Click ‘OK’ to install the V-Ext card.

Select ‘Out Of Service’.


Adding extensions3
Adding Extensions

Select ‘Port Property’.

Set the Ext number and Password. Click ‘Apply’, then ‘OK’.

Note: By Default, the Password is set to ‘1234’


Adding extensions4
Adding Extensions

Set the port ‘In Service’.



Ut series registration
UT Series Registration

  • To register a UT series terminal, click on the IP-Phone Registration button and select ‘SIP-MLT’.

Select ‘IP-Phone’ Registration -> ‘SIP-MLT’

Select ‘Registration’.


Ut series registration1
UT Series Registration

  • Select the desired Extension from the list and follow the on screen prompts.

  • The UT Terminal will then register with the PBX.


Ut series registration2
UT Series Registration

Confirm the registration

11. After the UT-PT has re-booted and the WebMC Registration process has been completed, the UT-PT will be in-service.

10 OCT. 12:09PM MON

103

Setting

Call Log

Menu

Further Extension configuration can now be made via the WebMC, using the Extension Number of the IP-PT.

From the V-UTEXT32 Port Properties screen, the UT registration status, Password, MAC, IP-Address and firmware version can be seen.



Create a user profile
Create a User Profile

  • To enable other users to manage their own telephone features, unified messaging and email notifications, users require a suitable User Profile.

  • Specify the Users name (First Name is required)

From the ‘Settings’ Menu, select ‘Users’ -> ‘Add User’

In the ‘User Information’ Tab, a First Name MUST be set.


Create a user profile1
Create a User Profile

  • Specify the Users Extension Number

In the ‘Contact’ Tab, specify the Users Ext Number.


Create a user profile2
Create a User Profile

  • Create a Mailbox for the User

In the ‘Unified Message’ Tab, specify the UM group and the desired Mailbox Number.

(A Mailbox will be created automatically using this Mailbox Number)


Create a user profile3
Create a User Profile

  • Specify the Login ID and Password for the User Profile

Set the Login ID and Password for the User Profile.

This will allow the Users to Login to their User Profile via the Web MC and make any necessary changes to their User Profile or PT Settings


Unified messaging fax server integration
Unified Messaging/FAX Server Integration


Introduction
Introduction

  • Outline of UM Functions

  • The Built-in Unified Messaging System (UM) takes over the functions of current TVM voice processing system.

  • Fax Server, IMAP4 Integration and 2-Way Recording control features are added to build a Unified Messaging system.

  • Built-in

  • Voice Mail

  • Auto Attendant and IVR function/features

  • Activation Keys

  • 2 channel / 4 channel

  • IMAP4 / email / Fax

  • 2 way recording

  • 2 way recording control

Unified

Voice, FAX,

Email

Email Server

(IMAP/POP3)

Outlook

Fax to email as a .TIFF attachment for incoming faxes*.

Print to Fax directly from your PC applications*

*Using Optional FAX Interface


Installing the required a ks
Installing the Required A/Ks

Install the required Activation Keys

  • UM Email Client (To allow FAX / Email) , 1 per required user.

There are no special Port/Trunk Service setting required for the UM Ports.

Only installation of the FAX Server card is required.


Create the required mailboxes
Create the required Mailboxes

  • Via the WebMC, Add the desired number of Mailboxes

Settings -> UM Configuration -> 1. Mailbox Settings

Add Mailbox


Create the required mailboxes1
Create the required Mailboxes

  • Configure the Basic Mailbox Settings

  • Enter:

  • The Mailbox Number

  • The Extension Number (If required)

  • Mailbox Password

  • Message Client Password (For Fax Driver)

Click ‘OK’


Create the required mailboxes2
Create the required Mailboxes

  • Enter both the Mailbox Password and the Message Client Passwords

The Mailbox Password is required to allow a user to access their Mailbox.

The Message Client Password is required when using the Fax Driver software to send a FAX from your PC.

It is recommended to use strong passwords.


Um floating extension group number
UM Floating Extension (Group) Number

  • The UM System can be accessed via a single ‘Floating’ Extension number (Default:500)

  • By using this ‘Floating’ number, CO and Ext calls can be easily directed to the UM System.

PBX Configuration -> 3. Group -> 7. UM Group -> Unit Settings

Master System UM Floating Extension Number is 500 (default)

(Each Distributed UM will have their own Floating Ext Number)

For Example, If an extension user wants to FWD Calls to their Mailbox, they would C-FWD to ‘500’.


Um floating extension group number1
UM Floating Extension (Group) Number

  • By setting the DDI Destination Table to the UM ‘Floating’ Extension number (Default:500);

  • CO calls can be directed to the UM System.

PBX Configuration -> 10. CO & Incoming Call-> 3. DDI Table

DDI Destination can be set for each Time Mode

Note: By setting the appropriate DDI Destination, calls can arrive at the UM or DISA Systems, ICD-Gs or extensions, based on the Time Mode setting.


Accessing messages and faxes
Accessing Messages and Faxes

Accessing UM Mailboxes and Managing Fax Messages

Messages Received at a ‘Central’ Mailbox can be accessed from an extension in the following way:

  • Call the UM Floating Extension Number (500)

  • At the Greeting Message dial ‘#6* + Mailbox Number’

  • Enter the Central MBX Password at the prompt

    Messages Received directly in your Extension Mailbox can be accessed by calling the UM Floating Extension Number(500) and then entering your Password.

    To Manage Fax Messages:

  • Access the desired MBX

  • Select the option to listen to Messages (‘1’ for New, ‘3’ for Old)

  • Listen to Fax Message Envelope – Press ‘2’

  • Follow the prompts as necessary;

  • Press ‘5’ to transfer the Fax

  • Press ‘7’ to print the Fax via a connected FAX Machine.


Unified messaging imap outlook integration
Unified MessagingIMAP / Outlook Integration


Imap overview
IMAP Overview

  • The Built-in UM supports the IMAP4 protocol and works as a voice and fax IMAP4 server.

  • A User can retrieve, delete, transfer, reply, and send messages by using a common email client which supports IMAP4 (like Outlook, Lotus Notes, etc).

  • UM subscribers just need to add an additional IMAP4 email account to their email client to be able to use the UM features.

  • No additional client software installation is required.

  • Activation Key - UM Email Client (To allow FAX / Email) , 1 per required user.

NS1000

IMAP 4 Server

Email Server

IMAP 4

IMAP 4 / POP3

PC with Email Client

(e.g. Lotus Notes)

Note: Outlook 2010 is not supported at this time.


Installing the required a ks1
Installing the Required A/Ks

Install the required Activation Keys:

  • UM Email Client (To allow FAX / Email) , 1 per required user.

Note: Max 24 simultaneous IMAP connections to NS1000.

If more than 24 IMAP Users then each user should use Outlook in ‘Offline’ mode.


Setting the um class of service for imap
Setting the UM Class Of Service for IMAP

  • To enable IMAP / OUTLOOK integration with an existing UM Mailbox , ‘Desktop Messaging’ option must be set to ‘YES’ in the UM Class of Service.

UM Configuration -> 2. Class Of Service -> General, set DESKTOP MESSAGING to ‘YES’

Click ‘OK’


Creating an imap account in outlook
Creating an IMAP account in Outlook

  • It is necessary to add an additional Email account to integrate with the NS1000.

  • From the PC, Open ‘Outlook’

1. Select ‘Tools’ -> ‘Account Settings’

2. Open the ‘Email’ Tab and Click ‘New’

Note: Screen Shots may differ depending on the version of Outlook used (2007)


Creating an imap account in outlook1
Creating an IMAP account in Outlook

  • Configure the IMAP Account details

3. Select the IMAP Option and click ‘Next’

  • Select the option to Manually configure the Sever Settings and click ‘Next’

5. Select the Internet Email Option and click ‘Next’


Creating an imap account in outlook2
Creating an IMAP account in Outlook

  • Configure the IMAP Account details (Users Mailbox)

6. Enter the Users Mailbox Number and their email address ([email protected]_IP_Address)

7. Enter the Account Type (IMAP) and the Server Location (PBX_IP_Address)

8. Enter the User Name (Mailbox) and Message Client Password – Click ‘Next’

10. Click ‘Finish’

9. New ‘IMAP’ Account will be created


Creating an imap account in outlook3
Creating an IMAP account in Outlook

  • Accessing Voice / FAX Messages

The new IMAP Account is created and Messages can be seen in the viewing pane

Voice Messages are in .wav format and can be opened with Windows Media Player.

Codec: CCITT A-law, 64kbps, 8kHz, 8bit, Mono

Voice Messages are in .tiff format and can be opened in Windows Picture/Fax Viewer.

Once the Message has been ‘Read’, the Message Waiting Lamp on the PT will turn off.


Working in offline mode imap
Working in ‘Offline’ mode (IMAP)

  • The NS1000 supports a Maximum of 24 Simultaneous IMAP Sessions.

  • Additionally, when a User has an open IMAP Session (via Outlook), they will not be able to access their Mailbox via their PT.

  • To access their Mailbox, they must first close the IMAP session, this can be done by temporally switching their IMAP INoteox to ‘Offline’ Mode.

2. Select ‘File’, the ‘Work Offline’

1. Select the required IMAP INoteox

Note: If the User does try to access their Mailbox via a PT while there is an active IMAP session, they will receive the message “Sorry – This mailbox is in use.”



Unified messaging overview
Unified Messaging Overview

  • This Feature allows a Manager/Supervisor to Automatically record the conversations of selected Ext Users.

  • The Recordings can be accessed via a recording list and played back using a PT or PC.


Installing the required a k s
Installing the Required A/K’s

Install the required Activation Keys

  • UM Two Way Recording Manager Control, 1 per NS1000 (Master/Slave)


Create a supervisor user profile
Create a Supervisor User Profile

  • To enable the Setting and Control of the 2-Way Recording Control feature, each Supervisor/Manager requires a suitable User Profile.

  • Specify the Users name (First Name is required)

From the ‘Settings’ Menu, select ‘Users’ -> ‘Add User’

In the ‘User Information’ Tab, a First Name MUST be set.


Create a supervisor user profile1
Create a Supervisor User Profile

  • Specify the Users Extension Number

In the ‘Contact’ Tab, specify the Supervisors Ext Number.


Create a supervisor user profile2
Create a Supervisor User Profile

  • Create a Mailbox for the Supervisor

In the ‘Unified Message’ Tab, specify the UM group and the desired Mailbox Number.

(A Mailbox will be created automatically using this Mailbox Number)


Create a supervisor user profile3
Create a Supervisor User Profile

  • Specify the Login ID and Password for the User Profile

Set the Login ID and Password for the User Profile.

This will allow the Supervisor to Login to their User Profile via the Web MC and make any necessary changes to their User Profile or PT Settings


Enable 2 way recording control
Enable 2-Way Recording Control

  • Give the Supervisor Permission to Automatically 2-Way Record;

3. Highlight the Supervisor Extension.

1. In the Maintenance Screen, Select ‘Utility’ -> 10. Automatic Two-Way Recording -> 1. Supervisor Setting.

4. Click ‘OK’

2. Click ‘Add/Delete’

Note: Max 32 2-Way Record Supervisors per system (Unit)


Enable 2 way recording control1
Enable 2-Way Recording Control

  • Select where the recordings will be stored (Mailbox) and what types of call will be recorded (Internal, External, ICD-G Incoming Only)

1. In the Maintenance Screen, Select ‘Utility’ -> 10. Automatic Two-Way Recording -> 2. Extension Setting.

2. Select the Supervisor who will receive the recordings.

3. Select the destination Mailbox an UM Group.

4. Select what types of call to record.

Note: When selecting the recording destination, a new Mailbox will be created.


Enable 2 way recording control2
Enable 2-Way Recording Control

  • Select which Extensions will be recorded.

5. Click ‘Add’ to view the available extension list.

6. Select the desired Extensions and Click ‘OK’

Note: It is not possible to prevent an Extension from being recorded by COS programming. (TBC)


Enable 2 way recording control3
Enable 2-Way Recording Control

  • Confirm which Extensions will be recorded.

7. Click ‘List View’ to confirm the selected extensions, then click ‘OK’.

Note: The recorded extension will hear a ‘beep’ tone at the beginning of the call when recording starts.


Enable 2 way recording control4
Enable 2-Way Recording Control

  • Start the Automatic 2-Way Recording feature

8. In the Maintenance Screen, Select ‘Utility’ -> 10. Automatic Two-Way Recording -> 4. Maintenance.

9. Click ‘Start’ to begin the Automatic Recording Process.

10. It is possible to stop the recording process at a given date/time


Enable 2 way recording control5
Enable 2-Way Recording Control

  • Once the recording process is started, it is possible to stop at any time

11. It is possible to stop the recording process at any Time

12. Click ‘OK’


Managing recordings
Managing Recordings

  • If the Supervisor logs into their User Account, they can Manage their recordings:

1. Login to the Supervisor User Account

3. Select the UM Group where the Recording Mailboxes are situated.

2. Select the Record List.


Managing recordings1
Managing Recordings

  • The Supervisor can view a list of the available Mailboxes and select them

4. Select ‘List View’.

5. Select the desired Mailbox

6. Click ‘OK’


Managing recordings2
Managing Recordings

  • It is possible to specify which messages to playback (Via Phone) or Save to PC.

7. Click ‘Search’

8. Select the desired Recording.

9. Select PC or Phone and click the ‘Play’ icon.


Managing recordings3
Managing Recordings

  • It is possible to specify which messages to playback (Via Phone) or Save to PC.

Via Phone.

Via PC.

Specify the Extension.

Depending on your Browser, you can select to Download or Play the audio file.

When Connected, press ‘Play’


Gsm integration mobile sip client
GSM INTEGRATION(MOBILE SIP CLIENT)


Installing mobile sip client
Installing Mobile SIP Client

  • There are many SIP client applications available for today's Mobile Smart Phones. For the purpose of this set-up guide, we will show the installation of Bria (http://www.counterpath.com/bria.html) on the Android platform. The settings entered into the Bria Android application would be the same settings used in other SIP Client Applications on other devices.

Bria is available for the following platforms:

  • Microsoft Windows (Desktop Application)

  • Linux (Desktop Application)

  • MAC (Desktop Application)

  • Android

  • IPhone


Adding sip client extensions
Adding SIP Client Extensions

  • Before purchasing and installing the Bria Application from Application store (other Free SIP clients are available) SIP extensions must be created for the users.

  • Click on Configuration – Slot – Virtual. Install a V-SIPEXT32 card and select the number of cards.

Select 1.1 ‘Slot’ -> ‘Virtual’

Install the V-SIPEXT32 Card and set the number of cards


Adding sip client extensions1
Adding SIP Client Extensions

Click ‘OK’ to install the V-SIPEXT32 card.

Select ‘Out Of Service’.


Adding sip client extensions2
Adding SIP Client Extensions

Select ‘Port Property’.

Set the Ext number and Password. Click ‘Apply’, then ‘OK’.

Note: By Default, the Password is set to ‘1234’


Adding sip client extensions3
Adding SIP Client Extensions

Set the port ‘In Service’.


Create user profile
Create User Profile

  • To associate an Extension to a User, a User profile must be created. Please see previous chapter on Creating User Profiles and add the SIP Client Extension to the profile.

In the ‘Contact’ Tab, specify the SIP Client Ext Number.


Configuring the sip client
Configuring the SIP Client

Once the Extension and User has been created, the details can be entered into the SIP Client application.

Open the Bria app.

  • First time users will see the Add Account button.

  • Click on the button and select ‘Generic’ from the top of the list.

  • Enter Account Name – Your choice. E.g. NS1000 SIP Client

  • Enter Display Name – E.G. Mark Mobile ext 200

  • User Name – Extension registered on NS1000 for SIP extension

  • Password – Password registered on NS1000 for SIP extension

  • Domain – IP address of the NS1000 with SIP extension registered. Note: If Port number of NS1000 has been changed from default 5060, you can add this to the end of the IP address e.g. xxx.xxx.xxx.xxx:5070

    NOTE: You will need to enable more codec's depending on the terminals that you are calling. These can be set in: More -> Settings -> Advanced Settings -> Cell/Wi-Fi Audio Codec's.

    Other settings can be also be configured from this menu including: DTMF Type, STUN, ICE, PRACK, Gain, Echo, etc. Please configure these according to your network setup.


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