VITA and IT Procurement. VITA Supply Chain Management. www.vita.virginia.gov. 1. Topics. New value-oriented technology sourcing process New contracting strategy for IT commodities Vendor-managed solutions Service Level Agreements (SLAs) New IT procurement manual.
VITA Supply Chain Management
Data Driven Decision Process = Data Based Selection
Environment and Support
Best Value to Cost Ratio
Contract and SLAs
Supply Chain Management
Service level agreements (SLAs) are contracts which specify in measurable terms the services to be provided, the standards to be attained in the execution of those services and the consequences that occur in the event the standards are not met.
SLAs often include:
How SLAs should be written:
The contract MUST include SLAs:
Measure What’s Important: