Embracing the eBusiness Reality
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Embracing the eBusiness Reality. October 2000. Embracing the eBusiness Reality. MDSI Introduction eBusiness Solutions Channels Competition Financial Organization. Powering a Revolution in Service Management. Services Organization. Consumer. Resource.

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Embracing the ebusiness reality
Embracing the eBusiness Reality

  • MDSI Introduction

  • eBusiness Solutions

  • Channels

  • Competition

  • Financial

  • Organization


Powering a revolution in service management
Powering a Revolution in Service Management

ServicesOrganization

Consumer

Resource

Leader -Wireless Workforce Management Applications


Mdsi history
MDSI History

eBusiness Strategy

IPO NASDAQ

Founded

Listed TSE

Acquired

Connectria

Acquired Alliance

(Chicago)

Corporate

Developments

1993

1994

1995

1996

1997

1998

1999

2000

  • Utility

  • All Service Markets

  • Companies of any size

  • Telco

  • Cable

  • Insurance

100+ Customers

80,000+ Mobile Users

Leading Market Share

‘000’s

of Companies

’00,000,000’s

of Companies

Market

Opportunity


Ebusiness infrastructure for service economy

The Power…

behind the Portal

eBusiness Infrastructurefor Service Economy

  • Service economy is major sector of US economy

  • Wireless Internet revolutionizing the Services economy

Buying

Services

Trading

Cumulative Value

Buying

Products

Finding

Connecting

Time


Our solutions manage the service event
Our Solutions Manage the Service Event

  • More convenient

  • Better choice

  • On time performance

Consumer

Internet Portal e.g. OurHouse.com

Service Company

e.g. Fred’s Plumbing

Mobile Resource / Technician

  • Increase Revenue

  • Reduce operating costs

  • Increase customer satisfaction


Mdsi s ebusiness enables

7 x 24 access

research, schedule and confirm an appointment

Order tracking

Reminder, enroute, onsite, complete

Internet Marketing of Services

Sell services and book appointments

Appointment scheduling

Resource Assignment

Resource Management and optimization

Dispatching

Wireless Communication

Paperless service order processing

Analysis and reporting

MDSI’s eBusiness Enables...

for the Service Company

for the Customer

New

New


Ebusiness allows mdsi to serve any size customer any vertical
eBusiness allows MDSI to serve Any Size Customer Any Vertical

Customers

Solutions

  • Enterprise

  • Software License Sale

  • Provide Implementation Services

  • Install on Customer Site

  • ASP

  • Outsource of Enterprise Solution

  • Standard ASP offerings per industry

  • Wireless “bundles”

  • Hosted at MDSI Hosting center

  • eService

  • Wireless Internet based

  • Simplified scheduling and resource management, dispatching

  • Powering Enterprise or Service Portals


Wireless internet services

A single connection point for company’s wireless needs Vertical

Enables

Mobility management

Ubiquitous wireless coverage

Multiple devices for same business process

Mobile development application capabilities

Wireless Internet Services

Wireless

Hosting

Center

St. Louis

Service

Provider


Revenue models
Revenue Models Vertical

Enterprise

Licenses , Implementation &

Wireless Services

ASP

Subscription (Monthly) &

Wireless Services

eService

Subscription (Monthly or Transaction)

& Wireless Services


Solution partners

Embedded software Vertical

Solution Partners

  • Wirelesscarriers

  • Mobile devices

  • Implementation


Sales channels
Sales Channels Vertical

Advantex

Enterprise

MDSI

Direct

ISV’s

& SI’s

ASP’s

Wireless

Carriers

MDSI

Direct

ISV’s

& SI’s

ASP

eService

Portals

Wireless

Carriers


Competition eservice
Competition - eService Vertical

  • ClickSoftware

  • eDispatch

Scalability

  • iMedeon

  • DynamicMobile

  • eMobileData

  • PointServe

  • Xtime

  • MegaTribe

  • JackNabbit

Functionality

New competitors emerge on a weekly basis…


Financial growth
Financial Growth Vertical

US$ Millions

eBusiness

Enterprise Software,Services & Maintenance

Hardware

Analyst Estimates

Reflects continuing operations only, exclusive of historical Connectria results


Organizational impact of ebusiness
Organizational Impact of eBusiness Vertical

eBusiness

Enterprise

eService

Wireless

ASP


Conclusion
Conclusion Vertical

  • The Internet changes everything …

  • MDSI is shifting from a software product company to a services company

  • Adding new high growth business models

  • Revenue mix will greatly change

  • You have to move fast to survive

  • You have to partner to prosper in the internet age


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