Oracle retail stores roadmap improving the customer in store experience
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Oracle Retail Stores Roadmap: Improving the Customer In-Store Experience. Alexander Pellow Solutions Director – Stores & Commerce.

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Oracle Retail Stores Roadmap: Improving the Customer In-Store Experience

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Oracle retail stores roadmap improving the customer in store experience

Oracle Retail Stores Roadmap: Improving the Customer In-Store Experience

Alexander PellowSolutions Director – Stores & Commerce


Oracle retail stores roadmap improving the customer in store experience

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Program agenda

Program Agenda

  • Oracle Solution Footprint

  • Trends & Business Drivers

  • Retail Vision

  • Roadmap


Oracle solution footprint

Oracle Solution Footprint


Oracle for retail

Oracle for Retail

Solutions, Infrastructure, Technology for Profitable Growth

advanced retail science

core retail foundation

commerce anywhere

MerchandisePlanning & Optimization

Marketing & Loyalty

service

plan

Store Operations Management

Product Development, Sourcing & Manufacturing

fulfill

make

Merchandise Operations Management

Commerce

sell

buy

Business Intelligence & Analytics

Supply Chain Planning & Optimization

market

move

Corporate Operations

Supply Chain Execution

Middleware

Database

Operating System

Virtual

Machine

Servers

Storage


Oracle retail stores

Oracle Retail Stores

Point-of-Service

Mobile POS

Back Office

Returns Management

Store Inventory Management

Central Office

Mobile SIM


Trends business drivers

Trends & Business Drivers


Market trends

Market Trends

Mobile in retail is now a $5.7 Billion business worldwide and one that continues to grow rapidly. It is the single fastest moving trend in retail since Internet was added to the stores– IHL Group, 2013

In-store inventory management is critical to precision retailing

– Forrester Wave: Point of Service, Q2 2012

Retailers’ biggest challenge is in how to merge the digital and physical worlds into one seamless experience that is more compelling than a digital pure-play

– Retail Systems Research, 2012

47% of companies have difficulty delivering an integrated experience– Oracle E-Commerce Trends for 2012

52% of retailers plan to integrate inventory access, order placement and streamlined

checkout functionality into employee facing mobile solutions – Aberdeen Group, 2012

75% of consumers say the #1 reason they visit a store is “to see the product before they buy it.” – Oracle Retail Cross-Channel 2012 Report: The Consumer View, 2011

100% of retailers believe that maintaining a single brand identity across all channels is important

– Retail Systems Research, 2012


Business drivers

Business Drivers

Converged Commerce

Commerce Anywhere

Content Explosion

Cloud Services

Business

Empowerment

Mobility

Global Expansion

Targeting & Personalization

Operational

Optimization

Regulatory Compliance


Retail vision

Retail Vision


Components of vision

Components of Vision

CONVERGED COMMERCE

IntelligentInventory

Connected Interactions

ASSISTED SELLING

One Brand

ENDLESS AISLE

REAL-TIME INVENTORY

Targeting & Personalization

Consistent Experience

Actionable

Store Insights

COMMERCE ANYWHERE

OPERATIONAL EFFICIENCIES

Mobile retailing

Commerce in the “Cloud”

EVOLUTION OF PAYMENTS

Globalization

SELF-SERVICE

PRODUCT SEARCH

Lower TCO

Collaborative Shopping


Components of vision1

Components of Vision

CONVERGED COMMERCE

IntelligentInventory

Connected Interactions

ASSISTED SELLING

One Brand

ENDLESS AISLE

REAL-TIME INVENTORY

Targeting & Personalization

Consistent Experience

Actionable

Store Insights

COMMERCE ANYWHERE

OPERATIONAL EFFICIENCIES

Mobile retailing

Commerce in the “Cloud”

EVOLUTION OF PAYMENTS

Globalization

SELF-SERVICE

PRODUCT SEARCH

Lower TCO

Collaborative Shopping


Commerce anywhere

Commerce Anywhere


Commerce anywhere retailing

Commerce Anywhere Retailing

Plan

Service

(Acquire/Return)

Fulfill Commerce

Demand & Orders

Buy / Order / Return

STORES

NATIONAL DC

Merchandise

Financial Plan

…& Take-with

Shop…

STORES

Channel Planning

Store Pickup

eCommerce

REGIONAL DC

CUSTOMER

Home Delivery

Assortment Plan

Catalog

Call Center

Space Plan

VENDOR

COMMERCE ANYWHERE

FULFILLMENT ORCHESTRATION

mCommerce

Pricing &

Promotions


Real time inventory

Real-time Inventory


Real time inventory vision

Visibility

Provide much needed visibility onto inventory levels at stores to facilitate endless aisle concept for “commerce anywhere”

Accuracy

Enable Retailers to maintain accurate real-time inventory for no-disappointment retailing

Optimized Fulfillment

Provide flexible options for retailers’ fulfillment needs to execute optimized “commerce anywhere” operations

Intelligent Inventory

Provide broadest coverage to handle all & every aspect of store inventory leveraging technological advancements

Real-Time Inventory Vision

TCI/TCO

Visibility

Accuracy

Optimized Fulfilment

Intelligent Inventory


Mobile retailing

Mobile Retailing


Mobile pos handheld edition

Mobile POS – Handheld Edition

  • An out of the box mobile solution on the Oracle Retail Stores Solutions platform

  • Clean, easy to use interface

  • Flexible branding

  • Web-based deployment & management

  • Architected to run on multiple platforms

  • Internationalized solution

  • Rapid implementation and extensibility in alignment with Point-of-Service strategy

  • Highly scalable architecture


Mobile pos tablet edition

Mobile POS – Tablet Edition

  • Addresses customer demand for point-of-sale functionality on a tablet

  • Starts with essential Mobile POS features and extends to full capabilities

  • Support for iPad/iPad Mini but architected for cross-platform

  • Rich user experience targeted for the iPad platform


Assisted selling

Assisted Selling

  • Leverages online features to provide a more immersive shopping experience in the store

  • A native iOS application that runs on an iPad

  • Enables Commerce Anywhere order fulfillment from in-store, warehouse and nearby store inventory

  • Pre-integrated with Mobile POS services for key functions

  • Enables sales associates to process both in-store and online transactions with a single credit card swipe


Converged commerce

Converged Commerce


Converged commerce vision

Converged Commerce Vision

Call Center

Mobile shopper

Converged Commerce describes the Oracle vision for a unified retail shopping experienceand the applications, tools and platform needed to support and deliver that experience

Web Store

Kiosk

Catalog

Store Manager

Converged Commerce

Shopping Cart

Inventory Manager

Mobile Manager

Checkout Station

Self Checkout

Mobile Checkout


Converged commerce vision1

Converged Commerce is intended to:

Enable shoppers to have a seamless, cohesive, relevant experience across all touch points

Enable retailers to design and deliver that experience using common data and services

Enable retailers to leverage a common commerce platform between the online environment and the in-store systems

Enable retailers to significantly reduce the cost to operate and maintain their business across all channels and touch points

Converged Commerce Vision


Roadmap

Roadmap


Oracle retail stores statement of direction

Oracle Retail StoresStatement of Direction

Execute on our vision to continue to enable retailers to consistently deliver an exceptional shopping experience and build lasting relationships with their customers

Drive to delivery of true connected experiences that allow customers and employees to interact and transact anywhere and on any device in the store

Enable Retailers to deliver true No-Disappointment Retailing with precise visibility to inventory available for commerce

Enhance our standards-based, architectural foundations to support local growth, international expansion, regulatory changes, and advances in technology

Enable innovation and routes to market by leveraging the platform for base & 3rd party development

Improve solution usability, configurability and flexibility for faster, lighter deployments


Oracle retail stores1

Oracle Retail Stores

  • Connected Interactions

  • Extend Support for Commerce Anywhere Ordering

  • Enhanced In-Store Order Fulfillment

  • Mobile Application Enhancements

  • Actionable Insight

  • Enhanced Dashboard

  • Optimized Operations

  • Improved Usability

  • Enhanced Price/Promotion Integration

  • Enhanced Product Track & Trace

  • Enhanced Inventory Management

  • Agile Platform

  • Enhanced Commerce Services

  • Additional Inventory Services

  • Additional Globalization Support

  • Performance & Security Enhancements

  • Oracle Technology Enhancements


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Graphic Section Divider


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