The Survey Project

1. The Survey Project William Ciaurro. Jennifer Covino. Joseph Szumliez

2. Business Case • TEAM BREAKDOWN • William Ciaurro • Jennifer Covino • Joseph Szumlicz

3. The Gantt

4. Recommendation Based on the results of the survey the students seem quite satisfied with the Web Advisor system: • online version of the course catalog divided by major for selecting classes • online Advisor to chat to guide you through any problems you’re having with the web advisorand scheduling • easier to navigate/better organization

5. Analysis Summary Report • The topic of the survey was chosen by Team A in order to identify key issues students encounter while using the Web Advisor system. • The goal of the project was to determine if students were satisfied with PCCC’s web advisor in terms of user friendliness and guidance provided. • The recommendations proposed will improve the guidance given to students and enable them to view transcripts and course schedules effortlessly. • With the appropriate tools PCCC students will have a better handle on their academic journey at PCCC without having to visit a counselor for everything. • The cost, effort and duration is shown on the MS Project Report. In summary: • Cost: $0.00 • Duration: 21 Days • Joint effort in every milestone of this project • Not gathering this information through a survey would leave administration unaware of the difficulties of Web Advisor and the potential the tool is not living up to. • The project was successful because it produced results necessary to propose recommendations for improvement to administration.

6. Analysis Detail Report • Question 1- How helpful do you feel the web advisor tab is? • Purpose: to see how helpful the web advisor tab is for the students. • Expectation: Most students would find the web advisor not very helpful. • 54.0% of the students that took the survey found web advisor to be helpful. • the students found the web advisor helpful. • The web advisor is quite convenient for most students because they can use it from home. • No comments • Question 2- Is web advisor convenient to you? • Purpose: to get a general list of problems the students have with the web advisor. • Expectation: the web advisor is outdated and difficult to navigate. • Most students find the online course selection to be difficult. • the students found that course selection could have more to it. • Course selection is hard to navigate if you don’t already know what your looking for. • No comments • Question 3- How often do you access web advisor? • Purpose: to get a general idea of how often the students actually use web advisor. • Expectation: the students find web advisor hard to use so they do not use it very often. • 42.4% of the students use it more than 5 time per semester and 5.1% don’t use it at all. • The students used the web advisor more than we expected. • Some of the students use the web advisor more than others. • No comments • Question 4- Do you feel user training is required for web adviser? • Purpose: to see if the students found web advisor confusing. • Expectation: we felt the students would like training. • 59.4% said no training and 40.6% said yes to training. • Most students found the web advisor easy to use. • The web advisor is quite convenient for most students because they can use it from home. • No comments • Question 5- Do you find the web adviser tabs functions a matter of trial and error to get the desired results? • Purpose: to see if the students had trouble navigating the web advisor. • Expectation: the web advisor is hard to navigate. • %52.1 found the web advisor tabs to be trial and error to get the desired result. • The students found it hard to navigate. • The web advisor is confusing at times and can be hard to find what you are looking for • No comments • Question 6- would you prefer in-person or online advising • Purpose: to see if the students prefer using the web advisor to in-person advising. • Expectation: the students would rather use in person • 44.3% said in person, 20.6% said web advisor, 35.1% had no preference. • Most of the students would rather go in- person than use online. • The web advisor can be difficult to use and sitting with a person is much more comfortable. • No comments

7. Analysis Detail Report • Question 7- How do you find searching for classes by term, using web advisor? • Purpose: to see if the students find it hard to search for classes in web advisor. • Expectation: the students find it difficult • 58.2% found it easy to use • the students find the web advisor easy to use. • The web advisor is quite convenient for most students because they can use it from home. • No comments • Question 8- How have you used web advisor’s “students educational planning” in replacement of an advisor? • Purpose to see if the student prefer the web over in-person. • Expectation: the students prefer in person. • 48.0% said never. • The students use in-person advising • The web advisor can be difficult to use and sitting with a person is much more comfortable. • No comments • Question 9- Do you feel the system makes good advisements? • Purpose: to see if the students like the web advisor’s advisements. • Expectation: they will not like it. • 75.3% said yes • the students like the web advisor’s advisements • the web advisor can sometimes be helpful if you have questions from home. • No comments • Question 10- What changes would most improve web advisor • Purpose: to identify any changes the students would like made to the web advisor. • Expectation: the students would want the web advisor updated. • Most students wanted the web advisor layout to be updated, as well as better the online course selection, and have online advisor chat. • The students identified other problems that we had not originally thought of; like the fact that there should be an online catalog, or that we should have online chat with advisors for those who cant get to the school, or that the basic look of the web advisor is outdated and is in need of an update. • Some of the students use the web advisor more than others so because of their constant use of it they are very familiar with all of it’s shortcomings. • No comment

8. Project Evaluation Report • Our overall experience with this particular project was challenging which in turn made it a learning experience. Prior to this class we had never written Technical Reports before. • Working with each other in Team A has been a positive experience thus far. Working together as a group is a great simulation of what it is to work in a corporate office. We each have different skill sets and opinions but value each other’s recommendations. • I believe with the variety in our backgrounds is what makes the outcomes successful. The Project planning was done by Jennifer utilizing MS Project application. • Survey Monkey was used to generate the beta test and final survey, by Billy. We did not like the unconstructive criticism initially given from our classmates, or the rush to get everything done. By doing this project we’ve learned not every criticism will be constructive and you need to choose your battles. • Our project planning skills have greatly improved. Most of us have never used MS Project or created a Gantt chart before this class and we’re interested in learning how to utilize this application better and utilize it in the future. We know now the difference between writing and technical writing. Our planning skills have improved along with our ability to generate a professional report.

9. Jen • Analysis: Question 1 - Have you ever used the Class Roster System Select under the Web Advisor Tab? Yes, No Not selected Purpose: To gather whether students used this feature Expectation: Students have not used this feature because it does not work Question 2 - Have you ever used the Attendance Roster under the Web Advisor Tab? Yes, No Not selected Purpose: To gather whether students ever used this feature Expectation: Students never used, nor understood what it was for because it does not work Question 3 (#7 on survey) - How easy do you find searching for classes by term, using Web Advisor? Very Difficult, Difficult, Easy, Very Easy Selected Purpose: To address one of the difficulties with web advisor Expectation: Most found it to be somewhere in the middle Question 4 (#5 on survey) - Do you find the Web Advisor tabs functions to be a matter of trial and error to get the desired results? Yes, No Selected Purpose: To gather whether students ran into errors without explanations Expectation: Students often ran into errors Question 5 (#8 on survey) - How many times have you used Web Advisor’s “student educational planning” in replacement of an adviser? Never, Once, Sometimes, Always Selected Purpose: To see if a very useful tool is actually being utilized Expectation: That most never explored this option

10. Billy Analysis: My question # 1 Did not appear in survey Do you find the web advisor tab difficult to use? The purpose of this question was to uncover students feelings on ease of use, based on these findings we could better understand answers to questions such as “Is web advisor useful” because if most feel it’s a difficult utility, we could better understand why they found it to be not so useful. We expected that a majority of the students found the system was difficult to use or incoherent. Based on the data our assumptions were wrong, many students actually found web advisor to be a useful utility, in a similar question referring to the helpfulness of Web Advisor, 54% of students responded that web advisor was a helpful tool. Results obtained were actually the opposite of what we intended. No additional comments. My question # 2 Survey Question #3 How often do you access Web Advisor? The purpose of this question was to decide if Web Advisor was something students frequented, we wanted to know this to find correlations between ease of use and actual time accessing. We expected that many students would only access Web Advisor as few times as 2 a semester. Based on the data our assumptions were again wrong, many students actually used Web Advisor far more often than we could have presumed, 42% of students actually used Web Advisor 4 or more times a semester while 34% closely followed using web advisor 3-4 times a semester. Results obtained showed students really find web advisor useful enough that they use it all of the time. No additional comments. My question # 3 Survey Question #4 Do you feel user training is required for Web Advisor? The purpose of this question was to decide if Web Advisor was difficult to use because it didn’t come with a user manual or real training, or if it was so easy to use that user training really shouldn’t be a question. We expected that many students were capable of figuring the system out without any form of training. Based on the data our assumptions correct, 59% of students feel that user training wasn’t required. Results obtained were the same we expected. Because a small percent of students felt training was needed it may have been answered by the small percent of students who found web advisor difficult to use. My question # 4 Did not appear in the survey. Have you run into errors with web advisor? The purpose of this question was to decide if Web Advisor was reliable in all situations. We expected that many students may have run into very minor errors within the system, but still enough to put it’s reputation into question. Based on our findings and the positive feedback for Web Advisor, we don’t believe people have run into many errors if any, but it still remains a question at this time. Results obtained were the same we expected (Although not tested.) No additional comments. My question # 5 Survey Question #6 Would you prefer in person advising over web advisor? The purpose of this question was to decide if Web Advisor was a good enough means that it could cut out the middle man, so to speak, and make advising easy enough to not have to make appointments with advisors. We expected that many students would prefer the convenience of Web Advisor, and would prefer it over in person. Based on the data our assumptions were not correct, 44% of people actually preferred in person advising, while only 20% preferred online. The remaining percent said they had no preference. Results obtained were opposite of expected. No additional comments.

11. Joe Analysis: Question 1- How often would you say the web adviser works for you? Always, often, not very often. Not selected Purpose: to see how much the web advisor works for the students use the web advisor. Expectation: Most students would rather not use the web advisor. %54.0 students found the web advisor helpful and %56.0 found it convenient. the students found the web advisor helpful. The web advisor is quite convenient for most students because they can use it from home. No comments Question 2- What problems have you run into with the web adviser? Not selected Purpose: to get a general list of problems the students have with the web advisor. Expectation: the web advisor is outdated and difficult to navigate. Most students find the online course selection to be difficult. the students found that course selection could have more to it. Course selection is hard to navigate if you don’t already know what your looking for. No comments Question 3- What would you like to make different about the web adviser? Selected Purpose: to identify any changes the students would like made to the web advisor. Expectation: the students would want the web advisor updated. Most students wanted the web advisor layout to be updated, as well as better the online course selection, and have online advisor chat. The students identified other problems that we had not originally thought of. Some of the students use the web advisor more than others. No comments Question 4- On a scale of 1-5 how is the quality of the web adviser? Not selected Purpose: to scale the quality of the web advisor. Expectation: a scale range of 2-3 %54.0 students found the web advisor helpful and %56.0 found it convenient. the students found the web advisor helpful. The web advisor is quite convenient for most students because they can use it from home. No comments Question 5- Do you find the web adviser hard to navigate? Not selected Purpose: to see if the students had trouble navigating the web advisor Expectation: the web advisor is hard to navigate. %52.1 found the web advisor tabs to be trial and error to get the desired result. The students found it hard to navigate. The web advisor is confusing at times and can be hard to find what you are looking for No comments

12. DATA

13. The End