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Information View of Organization: Framework & Research Bob Travica Asper School of Business November 19, 2010. Outline. Rationale for Information View of Organization (IVO) Basic terminology Research & Management use of IVO Conclusion & Future Research Questions & Answers.

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Information View of Organization:

Framework & Research

Bob Travica

Asper School of Business

November 19, 2010


Outline

  • Rationale for Information View of Organization (IVO)

  • Basic terminology

  • Research & Management use of IVO

  • Conclusion & Future Research

  • Questions & Answers


Rationale – Organization Theory Side

  • Enhance link between IS theory (IST) and organization theory (OT) for benefit of both (Orlikowski & Barley, 2001)

  • OT’s issues: IT invisible and buried in abstract concepts of technology (Clegg et al., 1996; Currie & Galliers, 1999)

    • But IT is different from other technologies as it works with cognition rather than physical matter (comp. Woodward, Thompson, Perrow)

  • OT’s bridges: Barley, Clegg, Weick*


Rationale information systems theory ist side
Rationale – Information Systems Theory (IST) Side

  • IST looks at life cycle of ISor information technology (IT): planning – development – management…

  • IST’s issues:

    • Theorizing IT

    • Theorizing information

    • Organizational context weak or arbitrary (TAM research vs. Task-Media Fit Theory)*

  • IST’s bridges: Markus, Orlikowski, group systems research, new organizational forms research


Information View of organization (IVO)

  • In IST: Formalize use of known organizational views by linking them to information & IT

  • Advance theorizing of information & IT

IVO

  • In OT: Introduce a new view of organization by focusing known organization views on information & IT


Org. Goals & Issues

IVO Framework

Individuals

Work

Groups

Org.

Processes

Homo Informaticus

IS Design/Development

Groupomatics

Infoprocesses

IVO approach

(green)

Organization

theory

(yellow)

Information

systems

theory

(blue & white)

DATA

MEANING

KNOWLEDGE

WISDOM

Org.

Structure

IS Use

IS Adoption

Org.

Economics

INFORMATION

TECHNOLOGY

Infostructure

Infoeconomics

IS Management

IS Evaluation

Infoculture

Infopolitics

Org.

Politics

Org.

Culture

Travica, 2003, 2005


IVO Basic Terminology: Information

  • Information: An umbrella term for cognitive agents called:

    • data (symbols for human communication in various states of organization)

    • knowledge (cognitive structures in human memory)

    • wisdom (capability of making right judgments)

    • meaning (process & effect of data-knowledge/wisdom interaction)  key aspect; information=0 before data are understood

  • Information teleology (example): Uncertainty reduction (Shannon & Weaver, 1949; Galbraith, 1973) vs. uncertainty creation, “creative chaos” (Nonaka & Takecuhi, 1995)


IVO Basic Terminology: Information Technology

  • Information Technology(IT):

  • Artifacts for manipulating data – tool, device, machine; electronic and pre-electronic

  • Agent in data-knowledge interaction i.e. meaning creation (“Medium is a message”, McLuhan)

  • Equivoque (incongruence b/w workings of automated information system and user`s mental models; Weick)

  • IT teleology: IT as means of control vs. autonomy (Giddens’s duality of structure & action)


IVO Basic Terminology: Information System, and Organization

  • In organizations, data IT & procedural knowledge related via the concept of information system (IS)

  • IS as both cognitive and organizational agent

  • Organization ontology: Various OT metaphors used, including brain and intelligence

  • Organization as the intersection of OT and IST aspects (infoculture, infopolitics…)

Information

System

Data

IT

Data

Know-how



Infoculture research management
Infoculture Research & Management

Study of Utilities, large professional bureaucracy (Travica, 2008, 2010)

IS: Human resource mgt. system (HRMS) using ERP software*

Managers have to manipulate HRMS directly (primary user)

Theory: Test of infoculture; infoculture influences IS adoption; insight in differentiation of organizational culture

Management: Enhance mutual communication and education


Infopolitics research management
Infopolitics Research & Management

Utilities, HRMS (Travica, 2008, 2009)


Infopolitics research management1

Infopolitical

Agenda

Infopolitics Research & Management

Infopower

IS Planning

---------------

IS Adoption

Infopolitical Fight

-------------------------

Infopolitical Flight

  • Theoretical implications:

  • Management implications:

    • Rethink political benefits for line management


Conclusion and Future Research

  • IVO may advance understanding of organization and IS

  • Need to advance study of other IVO aspects

  • Scale development (infoculture, infopolitics)

  • Theory building

  • C`est tout, gens!

  • Questions, please…


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