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F&B SUMMIT – 2013 Delaware North. Talent Management to build leadership… Achieve outstanding business results…. Performance Management and Development. Michele Garcia – Director, Talent Learning & Development. Last year ….

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F b summit 2013 delaware north

F&B SUMMIT – 2013Delaware North

Talent Management to build leadership…

Achieve outstanding business results…

PerformanceManagement and Development

Michele Garcia – Director, Talent Learning & Development


Last year

Last year ….

  • Lateyfa Ali, VP of Talent & Organizational Development, presented “Competencies for Self Development”

    • This was just the beginning of a greater goal …

  • 2013 ushers in an enhanced approach to Competencies, Performance Management and Development


Dnc talent management the core

DNC Talent Management – the core

Values

Strategic Business Objectives & Goals

Let’s start here …

3


2013 competency project

2013 Competency Project

  • Built Competency Frameworks for the First 3 Levels below SPC – leaders and vital roles

  • Adopted the process and cascaded deeper into the organization – Grades 1 -6

  • Integrated the competency frameworks in PeopleManager

  • Integrate into all aspects of the Talent Mgt wheel, specifically in 2013

    • Performance Management

    • Development


Defined target roles

Defined Target Roles

Executive

Leader

Senior Leader

Leadership

Clusters

Enterprise/BU

Manager

Mid-Level Leader

6

Group Manager

5

First-Level Leader

Business Manager

4

Entry Leader

IC

Functional Manager

3

Managing

Managers

2

Managing Others

1

Managing Others & Self


Outcome

Outcome

  • 10 Core Competencies, associated behaviors - Leaders and Individual Contributors, Grade levels 7 -16.

    • Business Skills

       Thinking & Acting Strategically

       Focus on the Customer

       Innovation and Creativity

    • People Skills

       Influencing

       Strategic Working Relationships

       Developing Self & Others

       Collaboration and Teamwork

    • Operating Skills

       Driving For Results

       Operational Excellence

       Leading/Managing Change

  • From this list, modified core competencies , associated behaviors - Leaders and Individual Contributors, Grade levels 1-6.


What this means for dnc

What This Means for DNC?

Keep a focus on the leadership Knowledge, Skills and Abilities that matter most for business growth and success

Develop organizational capability – a systematic focus on developing critical skills throughout DNC leadership and vital roles


Dnc talent management planning observing measuring coaching

DNC Talent Management – Planning, Observing, Measuring, Coaching

Values

Strategic Business Objectives & Goals

Phase 2 … coach and measure

8


Performance management

Performance Management

Enabled thru PeopleManager

9


Peoplemanager will enable the performance management cycle

PeopleManager will enable the Performance Management Cycle

10

ePerformance helps make the process …

  • Simple –Traceable - Auditable

  • Competency Based – the “How”

  • Business Objectives – the “What”

  • Opportunity for Performance Comments

  • Individual Development Planning

  • Self Service


Value proposition

Value Proposition

Easily retrievable competency and performance evaluation data

Opportunity for interim reviews to keep performance aligned and on track….no surprises

Greater objectivity and clear understanding of performance expectations

Analytics – Overall how are my people performing?

Clear language on the competencies support development planning


Eperformance new look

ePerformance New Look …


Section 1 competencies

Section 1 - Competencies


Section 2 business objectives incentive goals

Section 2 – Business Objectives/ Incentive Goals


Sections 3 6 overall summary comments development actions

Sections 3 – 6 Overall Summary, Comments, Development Actions


2013 annual review process

2013 Annual Review Process

16

ANNUAL PERFORMANCE REVIEW

  • 2013 - System available as early as November 15, 2013

  • Review process to run from mid-November through January 10, 2014

    • Entering goals into PeopleManager

    • Self-review

    • Manager review and completion

  • NEW! In 2013

    • Weighting

    • Competencies


Dnc talent management development

DNC Talent Management – Development

Values

Strategic Business Objectives & Goals

Foundation of development …

17

17


Delaware north virtual university

Delaware North Virtual University


Recap

Recap …

  • Leadership Competencies are core

    • Structured for all grade levels and job codes

    • Manager and Individual Contributors

  • Performance Management

    • It is a process not an event

    • Enabled through PeopleManager beginning 2013

    • Accounts for the “how” and the “why”

  • Find your climbing wall

    • DNCVU

    • More to come …


F b summit 2013 delaware north

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