Delivering more and better water and wastewater services by advancing utility performance
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Supporting Water Operators’ Partnership in Asia. Delivering more and better water and wastewater services by advancing utility performance. Briefing for Global CoP January 2009. Background.

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Delivering more and better water and wastewater services by advancing utility performance

Supporting

Water Operators’ Partnership in Asia

Delivering more and better water and wastewater services

by advancing utility performance

Briefing for Global CoP

January 2009


Background

Background

  • United Nations Secretary General’s Advisory Board on water and sanitation (UNSGAB): Compendium of Actions: structured program of cooperation thru WOPs

  • ADB Program (RETA 6396) aims to:

    • Improve operational performance of water utilities

    • Foster the exchange of information and experiences between and among them

  • RETA activities:

    • Establishment of water utility networks

    • Continuous Improvement Benchmarking

    • Twinning

    • Technical trainings


Delivering more and better water and wastewater services by advancing utility performance

NETWORKS

  • SEAWUN – South East Asia

    • HQ in Hanoi, Viet Nam, 68 members, formed 2002, chair Malaysia

  • SAWUN – South Asia

    • HQ in Mumbai, India, 23 members, formed April 2007, chair Karachi Water and Sewerage Board

  • CASCWUA – Central Asia

    • HQ in Kazakhstan, 12 members , formed November 2007 chair in Shymkent

  • EAWUN ? – East Asia

    • Interest

Issues include : staffing, affordability, business plans, delivering member benefits, sustainability


Twinning

Twinning

Targeting 10 twins

Deal includes technical visits , personnel and info exchange

Process covers diagnostic, work plan, specific subjects (NRW etc), targeted results, firm agreements

Progress :

Phnom Penh Cambodia – Binh Duong

Haiphong- Da Nang Viet Nam

Male , Maldives - Thimphu, Bhutan

Jamshedpur, India – NWSDB, Sri Lanka

City West Water, Australia – Cebu, Phil

Ranhill Malaysia – Davao, Philippines

PNSB Malaysia – Karachi, Pakistan

Korea Water – Dhaka WASA, Bangladesh

Issues:

Identification of Experts

Korea , Australia, Malaysia , Japan , within Europe and Russian speaking utilities


Benchmarking cib

Benchmarking (CIB)

  • Subjects – NRW, Billing/Collection/ Tariff process

  • 3 + 3 month cycle for each WUN

  • Use of utility teams trained through CIB workshops

  • Augmented by technical workshop on subject - NRW

  • Targeting at least 40 utilities across three networks

Progress :

SAWUN workshop - Nov 2007

SEAWUN workshop – Feb 2008

CASCWUA – workshop – Mar 2008

Follow up workshops and on site support - Pakistan, Sri Lanka and Philippines

Issues:

Change program – not data collection

Substantial barriers to introducing change

Very slow take-up - maybe too difficult for most utilities


Technical training

Technical Training

Target subjects – NRW, Billing/Collection, Tariff process

Complements the benchmarking and twinning programs

Events – 2 NRW workshops, 1 leadership forum


Plans for 2009

Plans for 2009

3rd NRW training workshop

Training on tariff setting & customer service

Training on energy efficiency (Central / West Asia)

Continuation twinning – 10

Continuation CIB

Twinning Forum (Korea February 2009)

- Expert twins 8

- Recipient twins 8

- Others: ADB, USAid, ?


Plans for 2010 11

Plans for 2010-11

Water Operator’s Partnership 2nd Phase

- Twinning is central: 20 twins – 2 years duration

Training (technical and CIB/change management)

- continuous: through twins

  • Workshops

    Target beneficiaries

  • Twinning partners

  • Utility members

  • Others – self funded


Partners needed

Partners needed

Supplementing twinning

Identification of expert twins

Expert twins

Training institutions


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