Understanding the TDE Series

1. Distribuidor Autorizado KX-TDE Hybrid IP PBX Features Part 1 Understanding the TDE Series Dec-2009 2009Edition

2. Contents …..……. 03 Product Outline 3 VI. Higher Office Productivity …..……. 15 …..……. 17 …..……. 19 …..……. 20 …..……. 21 …..……. 22 …..……. 23 …..……. 24 …..……. 26 …..…….29 …………30 …………31 …………33 …………35 …………36 • Wireless Convenience • Mobile Telephone Extension Integration • QSIG Networking • Voice over Internet Protocol (VoIP) • Network ICD Group • Network Direct Station Selection (N-DSS) • PS Roaming • Call Distribution • DISA/Automated Attendant • Uniform Call Distribution (UCD) • Agent Features • Hospitality • Voice Mail Integration • Centralised Voice Mail • Simple Voice Message Card (SVM) I. System • Quick Installation Using Default Settings • Easy-to-Change Settings • SD Memory Card Software Upgrades …..……. 4 …..……. 5 …..……. 6 …..……. 7 …..……. 8 II. Terminals • Proprietary Telephones (PT) • Easy D-XDP Extension Addition III. DPT Models with Advanced Designs Digital Telephones for the TDE Series …..……. 9 IV. IP Telephony IP Telephony for the TDE Series …..……. 10 V. Cost Management VII. Computer Telephony Integration (CTI) • Reducing Costs Using a Leased Line • Automatic Route Selection (ARS) • Toll Restriction by Password • Limited Call Duration for Each Line …..……. 11 …..……. 12 …..……. 13 …..……. 13 • What is CTI? • PC Phone and PC Console …..……. 38 ….…….. 39 VIII. Monitoring • Doorphone/Door Opener • Network Camera …..……. 40 …..……. 41 How to Use This Manual This manual has been prepared to give a quick, easy way of understanding the basic functions of the Panasonic TDE Hybrid IP PBX systems. Each page lists features at the top and advantages at the bottom. The advantages in blue are direct advantages for the salesperson. Those in red are advantages for the customer. Please use this information to make sales talks more effective. For more detailed product information, see the General Description page, referred to in the lower right hand corner. Feature General Description Chapter Sales Advantage Customer Advantage

3. Six Key Points in the TDE Series Basic Basic Easy maintenance Easy installation Panasonic Hybrid IP PBX Systems TDE Series Product Outline 1. Easy Installation Default start-up 2. Easy Upgrading Software can be upgraded using a PC 3. DPT Models with Advanced Designs A full line of user-friendly models 4. Surveillance and Monitoring Easy, Advanced PBX 5. Cost Management Cost-management functions Powerful PBX 6. Higher Office Productivity Advanced functions that boost productivity IP PBX Ready to use immediately after delivery. Panasonic PBX Concept Easy, Advanced PBX IP PBX Powerful PBX Settings can be easily changed from a PC. 03

4. Product Outline KX-TDE System Scale KX-TDE100 KX-TDE200 KX-TDE600 • TDE100, 200,600 – System Scale • Scalable range of Analogue & Digital Ports • Common on all three TDE v3 models: • E1 (R2 & ISDN-PRI) • Q.Sig • SIP-Trunks • H.323 IP-Trunks • IP-PT (proprietary Telephones) • Standard SIP Phones KX-TDE100 KX-TDE200 KX-TDE600 8 ~ 128 trunks 24 ~ 160 users 8 ~ 128 trunks 64 ~ 256 users 16 ~ 640 trunks 128 ~ 1152 users Scalable Business Telephony Solution from Small to Enterprise Size

5. I System Basic Basic N steps Only 2 steps! 1. Quick Installation Using Default Settings Different in Design from Large Systems Easy set-up = User-friendly Compact Design, and a Choice of Installation Methods Ready to go! TDE Series Use right away! Connection work Power ON Mount it to the wall or Rack Mount KX-TDE can be mounted either vertically or on rack using brackets (Settings made automatically) …. Step1 Step2 Step3 Step4 StepN Connection work Power ON Make system settings Make extension settings Make outgoing call settings Other PBX systems Too many settings required Set-up is complicated dvantage A number of systems can be set-up in a single day. Sales Advantage Phone system can be used right away. Customer Advantage

6. I System PC Programming Software PT Programming 2. Easy-to-Change Settings Changes to the system is in your hands. Users can easily replace the default settings with their own custom settings, using either a PC or a proprietary telephone (PT). The system is password-protected to prevent unauthorised changes. You can easily make programming changes with a PC. Load the Maintenance Console software into the PC, then connect the PC and PBX with a USB cable. Some programming can be performed using a PT with a multi-line display. There are two programming levels: Administrator and User. Maintenance Console • Program Group Titles • Personal Programming Ring Tone, Speed Dial, Flexible Key Assign etc. • System Programming Call Charges, Remote Extension Lock, Call Restriction etc. • Manager Programming All programming changes PC to PBX Connection It is easy to connect a PC to a TDE PBX for advanced setting changes. Using a USB cable, connect the PC to the PBX USB port or to the USB port on a connected PT.* A serial (RS-232C) cable can also be connected to the PBX. Programming can also be done over an IP based LAN or remotely via ISDN or Analogue Modem. dvantage *A handset USB port is provided only on the KX-DT336 and KX-DT333. (An optional KX-DT301 USB Board is required.) It's easy to change the settings using a PC or PT. Customer Advantage See Chapter 6 of the General Description for more details.

7. I System 2. SD Memory Card Software Upgrades All PBX settings can be stored and managed on a single SD Memory Card. Using the SD Memory Card that is supplied with the TDE Series, you can upgrade the PBX without connecting it to a PC. The SD Memory Card contains software for handling customer data and all HybridIP PBX processes. Programs Examples SD Memory Card Slot 24 mm What is an SD Memory Card? SD stands for Secure Digital. An SD Memory Card is tiny – 24 x 32 x 2.1 mm – yet holds a huge amount of data and features sophisticated memory protection functions. dvantage 32mm Easy to upgrade, and maintain customer Data. Sales Advantage The system can be upgraded even while it is in use (except for some special cases). Customer Advantage See Chapter 6 of the General Description for more details. 07

8. II Terminals 1. Proprietary Telephones (PT) Highly compatible telephones. TDE PBX Models Applicable Proprietary Telephone (PT) Models KX-TDE100 Digital PT KX-DT343 KX-DT346 KX-DT366 KX-DT321 KX-TDE200 IP- PT KX-TDE600 KX-NT343 KX-NT346 KX-NT366 KX-NT321 dvantage You can tell current Panasonic users how inexpensive it can be to upgrade. Sales Advantage Initial replacement costs are low. Customer Advantage All models available in white or black colors.

9. II Terminals With a DHLC Card Installed Wireless With a DLC Card Installed 2. Easy D-XDP Extension Addition (Proprietary Telephones) Digital means easy,cost-effective upgrading DXDP/XDP Port TDE PBX D-XDP/XDP Port D-XDP/XDP Port 2-wire 2-wire DLC CSIF DT3xx Series 4-wire 2-wire TDE PBX TDE PBX OR DHLC DT3xx Series DT3xx Series 2-wire 4-wire DHLC DT3xx Series DT3xx Series Single Line Telephone 2-wire As your office grows, the convenience grows too. Single Line Telephone You can use your current single-line telephones. DXDP/XDP Port Enjoy full wireless convenience. 2-wire TDE PBX DLC 2-wire DT3xx Series DT3xx Series dvantage Use the DXDP port to add extensions without additional installation costs. Customer Advantage

10. II Terminals 3. Wireless Handsets (PS) DECT Wireless Handsets. KX-TCA175 – Standard Type • Headset Support • Large Back-lit Blue LCD – 6 lines • 3 Programmable Menu Keys KX-TCA275 - Compact • Headset Support • Vibration Alert • Large Back-lit Blue LCD – 6 lines • 3 softkeys KX-TCA355 – Tough-type • IP54 compliant • Headset Support • Vibration Alert • Large Back-lit Blue LCD • 12 Programmable Menu Keys

11. III DPT Models with Advanced Designs Panasonic KX-DTxx Series Line-up Digital Telephones for the TDE Series The KX-DT3xx Series of DPT (Digital Proprietary Telephone) models have been developed especially for the TDE IP PBX Series. All telephones can be wall mounted. KX-DT366 KX-DT321 KX-DT343 KX-DT346 Additional CTI link module (KX-DT301) available. Additional bluetooth module (KX-DT307) available. Additional CTI link module (KX-DT301) available. Additional 12 programmable keys (KX-DT303) available. Additional CTI link module (KX-DT301) available. Additional 12 programmable keys (KX-DT303)available. KX-NT307 RP-TCA430E-S KX-DT390 KX-NT303 KX-DT301 Bluetooth Add-On Module KX-DT343/346/366 Only KX-DT343/346/366 Only KX-DT343/DT346 Only All models Requires one digital port Multi-Lingual Displays dvantage Select from several languages for the display, including German, French, Spanish and Portuguese. Up to five languages can be registered in the system.　　　　　　　　*Some languages are not supported. All models can be either used on a desktop or wall-mounted. The LCD displays a wealth of information. Customer Advantage All models available in white or black colors

12. III DPT Models with Advanced Designs KX-DT321 KX-DT366 KX-DT346 KX-DT343 6 x 24 6 x 24 3 x 24 1 x 16 4 Steps 4 Steps 4 Steps 2 Steps 4 Levels 4 Levels 4 Levels 3 Levels Yes Yes Yes - 4 4 4 - 48 (12 x 4)* 24 (36**) 24 (36**) 8 Yes Yes Yes - Yes Yes Yes Yes Full-Duplex Full-Duplex Full-Duplex Half-Duplex 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes - Yes Yes Yes - 10 10 10 10 Yes Yes Yes Yes Digital Telephones for the TDE Series The KX-DT3xx Series of DPT (Digital Proprietary Telephone) models have been developed especially for the TDE IP PBX Series. Display Alphanumeric Display (Lines x Characters) Tilt-Angle Adjustment Display-Contrast Adjustment Back-Lit LCD (White) Display Feature Access Keys Programmable Keys with Dual-Colour LEDs Keys / Functions Navigation Key Ringer/Message Waiting Lamp Speakerphone ( 12 Levels) Audio Handset Volume Control Ringer Volume Control Off-Hook Monitor Whisper OHCA Digital Port Connection USB – CTI Link (optional module) Bluetooth Headset Compatible Station Speed Dial Numbers Others Wall Mount * 12 Self Labelling Keys x 4 pages (Total 48) ** 36 Programmable Keys are available when the optional 12 Programmable Key Add-on Module (KX-NT303) is selected. Customer Advantage All models available in white or black colors

13. III DPT Models with Advanced Designs IP-PT with Bluetooth Module Bluetooth Headset (3rd Party) BlueTooth Module KX-NT307 [Bluetooth] Bluetooth The KX-DT3xx Series of DPT (Digital Proprietary Telephone) supports BlueTooth integration with 3rd party audio devices. • Provides Wireless Integration with Audio Devices • Wireless Headsets • Wireless Conference Units • Available with DT366, DT346 and DT343 • Connect as Add-on Module • Bluetooth registration is done via Telephone Conference Unit (3rd Party) Customer Advantage

14. Panasonic KX-NTxx Series Line-up dvantage IV IP Telephones for the TDE Series IP Telephony The KX-NT3xx Series of IP-PT (Proprietary Telephone) models have been developed especially for the TDE IP PBX Series. All telephones can be wall mounted KX-NT366 KX-NT321 KX-NT343 KX-NT346 Additional CTI link module (KX-NT301) available. Additional bluetooth module (KX-NT307) available. Additional CTI link module (KX-NT301) available. Additional 12 programmable keys (KX-NT303) available. Additional CTI link module (KX-NT301) available. Additional 12 programmable keys (KX-NT303)available. KX-NT307 RP-TCA430E-S KX-NT303 KX-NT305 KX-NT301 Bluetooth Add-On Module KX-NT343/346/366 Only All models KX-NT321/343/346/366 KX-NT343/NT346 Only KX-NT343/NT346 Only KX-NT343/346/366 Only Multi-Lingual Displays Select from several languages for the display, including German, French, Spanish and Portuguese. Up to five languages can be registered in the system.　　　　　　　　*Some languages are not supported. All models can be either used on a desktop or wall-mounted. The LCD displays a wealth of information. Customer Advantage All models available in white or black colors

15. KX-NT321 KX-NT366 KX-NT346 KX-NT343 6 x 24 6 x 24 3 x 24 1 x 16 4 Steps 4 Steps 4 Steps 2 Steps 4 Levels 4 Levels 4 Levels 3 Levels Yes Yes Yes - 4 4 4 - 48 (12 x 4)* 24 (36**) 24 (36**) 8 Yes Yes Yes - Yes Yes Yes Yes Full-Duplex Full-Duplex Full-Duplex Half-Duplex 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels 4 Levels Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes - 10 10 10 10 Yes Yes Yes Yes IV IP Telephones for the TDE Series IP Telephony The KX-NT3xx Series of IP-PT ( IP-Proprietary Telephone) models have been developed especially for the TDE IP PBX Series. Display Alphanumeric Display (Lines x Characters) Tilt-Angle Adjustment Display-Contrast Adjustment Back-Lit LCD (White) Display Feature Access Keys Programmable Keys with Dual-Colour LEDs Keys / Functions Navigation Key Ringer/Message Waiting Lamp Speakerphone (12 Levels) Audio Handset Volume Control Ringer Volume Control Off-Hook Monitor Whisper OHCA Ethernet Port Connection Second Ethernet Port Bluetooth Headset Compatible Station Speed Dial Numbers Others Wall Mount * 12 Self Labelling Keys x 4 pages (Total 48) ** 36 Programmable Keys are available when the optional 12 Programmable Key Add-on Module (KX-NT303) is selected. Customer Advantage All models available in white or black colors

16. IV IP Telephones for the TDE Series IP Telephony The KX-NT3xx Series of IP-PT ( IP-Proprietary Telephone) models have the folowing features: MainFeatures • Stylish and Universal Design Concept • Improved Key Touch and Indicators, Double Tilt Adjustment, • Superb Voice Quality (High Definition Audio) • Power Over Ethernet (POE) • Secure Encrypted Voice Communication • G.711, G.729, G.722 • Improved voice quality for P2P calls using G722 codec • Double Tilt Adjustment for Phone base and LCD Customer Advantage All models available in white or black colors

17. IP Softphone Phone Assistant SoftPhone Plugin dvantage IV IP SoftPhone for the TDE Series IP Telephony Quick IP telephone installation and lower communication costs. Leveraging standard data-network cabling, the IP telephone can reduce installation cost and is perfect solution for both office employees or home workers. KX-NCS8100 KX-NCS9101 • The IP softphone allows for remote access to the office using VoIP technology. The IP softphone plug-in module (KX-NCS9101) for Phone Assistant PRO allows for remote access to the office using VoIP technology. Home office IP Network • IP-Extension app • 48-Programmable Keys • Digital Speakerphone • Compatible with Microsoft® Windows XP Professional or Windows Vista® Head office Effective for businesses like these... • Companies with many branch offices • Call centres • SOHO (Remote workers/Home workers) No need for additional devices, the IP phone can be installed directly into your PC. Sales Advantage The IP telephony can reducescommunication costs. Customer Advantage See Chapter 4.2of the General Description for more details.

18. Panasonic Luxury IP Phone dvantage IV IP Telephone for the TDE Series IP Telephony The KX-NT400 is an IP telephone designed for Applications All telephones can be wall mounted KX-NT400 • - Colourful touch screen interface • - Built-in Application software • Unified communications solutio • IP-Camera integration. • Xml app Multi-Lingual Displays Select from several languages for the display, including German, French, Spanish and Portuguese. Up to five languages can be registered in the system.　　　　　　　　*Some languages are not supported. All models can be either used on a desktop or wall-mounted. The LCD displays a wealth of information. Customer Advantage All models available in white or black colors

19. Panasonic SIP Phone dvantage IV IP Telephone for the TDE Series IP Telephony The KX-HGT100 is an IP telephone based on SIP protocol All telephones can be wall mounted KX-HGT100 - 2-Line LCD Display- Caller ID / Call Log- Hold, Transfer, Speed Dial & Voicemail Access- Speaker Phone- Easy Installation- Power Over Ethernet (PoE)- 2-Ethernet port- Configuration- Web Programming For Installer SIP SIP is a session control protocol All models can be either used on a desktop or wall-mounted. The LCD displays a wealth of information. Customer Advantage

20. V Cost Management Basic Talk all you want for one flat fee 1. Reducing Costs Using a Leased Line You can cut costs by using a leased line, such as E1 The TDE series is easy to connect easily to a leased line. For a flat fee, you can use E1 (R2 or PRI), ISDN-BRI, T1, or E&M interfaces to communicate among branch offices. It's almost as if the branches were extensions within your office. TDE PBX TDE PBX E1-ISDN-PRI E1-R2 ISDN-BRI DT3xx Series DT3xx Series E&M dvantage Using a leased line, you can communicate with distant offices at a low cost. Customer Advantage See Chapter 1. 2. , Chapter 18 of the General Description for more details.

21. V Cost Management 1. Reducing Costs Using a VoIP Provider You can cut costs by using an Internet Telephony Service Provider account Analog Phone PSTN STUN Server ProxyServer RegistrarServer SBC VoIP provider Switch Router Router Internet Telephony Service provider Using SIP trunk account provided by Internet Telephony Service provider calls can be submitted to any destinations SIP Phone dvantage You can reduce telephone bills using low cost Internet Telephony Service provider. Customer Advantage

22. V Cost Management Benefits Lowest Price Rotary dial Pushbutton 2. Automatic Route Selection (ARS) No need to dial the carrier code for each call Basic The PBX determines the most inexpensive carrier and then dials accordingly. • No more need to dial the carrier code. • Can be used with any type of telephone. Cordless phone Telephone with fax Single line telephone • Can be used with any dialling mode. • Can be used with an analogue or digital line. • Also operates when using call forwarding to an outside line. Carriers dvantage If you subscribe to several carriers, the PBX will choose the least expensive carrier for each call you place. Customer Advantage See Chapter 12. 1. of the General Description for more details.

23. V Cost Management 3. Toll Restriction by Password 4. Limited Call Duration for Each Line Toll Restriction Limited Call Duration A password-protection feature prevents unauthorised telephone use. You can set call time limits for each line group, and specify to which extensions the limit applies. For example, you could set the system to limit long-distance calls to two minutes and local calls to eight minutes, then apply the settings to certain phones only. dvantage dvantage You can prevent visitors from placing certain calls while allowing them to have predetermined phone access. Boost productivity by reducing time spent on unwanted calls. Customer Advantage Customer Advantage See Chapter 12. 6., Chapter 12. 8. of the General Description for more details.

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