It staff survey
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IT Staff Survey. Spring 2012 Hoshin Planning Single point of compass Alignment towards a single goal. Background 187 staff, 4 locations, 2 personnel systems 2.5 years ago Performance planning “casual” Comment at all-staff meeting: “executive team can do [say]

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IT Staff Survey

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It staff survey

IT Staff Survey

Spring 2012

Hoshin Planning

Single point of compass

Alignment towards a single goal

Background

187 staff, 4 locations, 2 personnel systems

2.5 years ago Performance planning “casual”

Comment at all-staff meeting:

“executive team can do [say]

whatever, but we need to just

continue to do our jobs to move

things forward.”

Translated as: You guys don’t provide much direction [value], but keep doing what you’re doing and we’ll do the same and status quo will prevail; everyone is happy and fine.”


Oit employee empowerment survey

OIT Employee Empowerment Survey

Started in Summer of 2012.

Within an employees span of control, assess 5 elements = empowerment:

Overall, I have the…. to do my job.

  • Authority

  • Accountability

  • Responsibility

  • Knowledge

  • Tools

    Two managerial goals: 100% response rate & fully empowered

But not anonymous…


Logistics results

Logistics & Results

Qualtrics data import using API and .Net XML libraries

Web app is .Net and dbase is SQL Server w/custom authentication/authorization, security tightly controlled.

Pros/results

Cons/drawbacks

Single point of failure w/data expert

Somehow not capture something significant

Once we get to a relatively high number, lose focus

  • Managers are more serious about managing.

  • Addressed/ing authority issues

  • Updated JD and performance plans

  • Increasing alignment and focusing on deeper issues

Question/Comments?


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