Briefing 4: Quick wins to cut costs and increase workforce efficiency - without compromising quality

1. Briefing 4: Quick wins to cut costs and increase workforce efficiency - without compromising quality Chris Wintle Regional Director South East England

2. WHAT DO WE DO? Current Workforce Skills Passport Future Workforce Workforce Planning Policy Apprenticeships Social Responsibility Pre-employment Programmes Standards & Education E-learning “Don’t forget CQC compliance”

3. Quick wins for Employers Skills Passport High-quality low-cost e-learning programmes Apprenticeships to ‘grow your own’ talent Pre-employment programme Literacy and Numeracy/CQC Compliance Workforce Planning courses Website

4. What is the Skills Passport? • A portable, online record of an individual’s career history, qualifications, skills and training • Owned by the individual, seen and held by employers • Portable across NHS and non-NHS & UK wide • Based on nationally agreed training and skills frameworks • Verified independently • Secure

5. Skills Passport for Health – eliminate unnecessary duplication of training • Unnecessary repetition of induction training • Unnecessary repetition of clinical skills training • Sub-optimal use of training funds • Delays in getting new staff into new roles • Lack of visibility of staffs’ skills during pressure situations

6. Benefits to the health sector • Saves money – significant reductions in training costs through reduced duplication • Reduces CNST costs and facilitates CQC compliance • Reduces costs of staff cover and pre-employment administration • Reduces time to hire new staff • More flexible workforce through easier matching of staff skills to patient needs

7. Skills Passport - future • Stage by stage roll-out, starting with the Cheshire & Merseyside area. • Increasing interest from NHS and non-NHS organisations (Macmillan Cancer Support, the Ministry of Defence and Care UK) • Local discussions are building links with HEIs and apprenticeship training • … and building support and awareness nationally – eg RCN Congress 2011 voted to lobby for nationwide roll-out

8. E-learning • The problems e-learning can fix • Training courses are expensive! • How do you better engage staff in training? • How do you keep your workforce legal?

9. Our E-learning services • Help with developing your e-learning strategy • Identifying and prioritising needs • Identifying suitable off-the-shelf solutions • Developing bespoke solutions • Training compliance reporting tool • New e-readiness toolkit • Wide range of e-learning courses

10. Some of the courses we offer • Food Nutrition and Hydration in Health and Social Care: • Food, Nutrition and Hydration • Nutrition and Hydration basics • Dysphagia (extension module). • Other online programmes: • Being Open • BOC Medical Gas Safety - Nurse Training • BOC Medical Gas Safety - Porter Training • Information Prescriptions • Infusion Devices • Personalised Care Planning • Mixed Messages (new programme on communicating). Programmes coming soon • Initial Assessment Tool – Literacy and Numeracy • Trips, Slips and Falls. Statutory and mandatory training • Child Protection Awareness in Health • Equality and Diversity • Fire Safety Awareness • Health and Safety Awareness • Manual Handling • Public Health Awareness • Understanding Personal Safety and • Security Awareness. Essential core skills • Infection Control: • Infection Prevention and You (Clinical and Non-Clinical) • Principles of Infection Prevention (extension module). • Infection Control Extension Modules: • Short Term Urinary Catheters • Long Term Urinary Catheters • Vascular Access Devices. • Immunisation and Vaccination

11. High quality low cost E-learning The benefits of e-learning • Cuts training costs. Short e-learning modules can be done anytime, in between other duties, reducing the wider training burden • Easy to monitor staff’s progress / compliance • Easier way to deliver mandatory / essential training, and maintain a safe, competent and legal workforce • Assured quality from the Skills authority • Supports Clinical Negligence Scheme for Trusts standard We have expertise in E-learning with a new E-readiness toolkit

12. Our E-learning services Over 100,000 current users All units are currently free for NHS staff in England All units are available to Independent sector at low cost (Skills for Health – not for profit)

13. Apprenticeships • Do you suffer these problems: • perennial skills gaps? • hard-to-fill posts? • staff that are not IT literate?

14. Apprenticeships within the Health Sector Apprenticeships help you to improve productivity and to be more competitive – we have experts who can help set up your programme Reduce skills gaps - Apprenticeships deliver skills designed around the needs of your organisation Motivate the workforce - Apprentices are eager to learn & loyal.

15. What do employers who employ apprentices think of them? “Patient care has definitely improved since we have taken on the apprentices. They’re answering the calls quicker, we’re speaking to the patients much more regularly, we’re keeping them informed and we are developing the staff as we go along.” Paul Palfreeman, Yorkshire Ambulance Service ‘Training apprentices is more cost effective than hiring skilled staff – leading to lower overall training costs and reduced recruitment costs’’ Populus Survey, 2009

16. Apprenticeships within the Health Sector • We can help you set up and manage apprenticeship programmes. • We can also help you make the most of apprenticeships for your organisation by: • identifying the right frameworks • developing a robust business case • developing your apprenticeship strategy • choosing and securing the best training provision

17. Literacy and numeracy services supporting CQC compliance It is important! • Hidden gaps in literacy and numeracy have serious implications for efficient and safe service delivery. • Staff need to be fit for the job and have the right qualifications, skills and experience. • Staff should be competent, properly trained, supervised and appraised.

18. Literacy and numeracy services supporting CQC compliance • SfH Literacy and Numeracy services help ensure your workforce has the basic skills in place to provide effective, quality healthcare, support staff development and improve patient safety. • We can profile your organisation’s literacy and numeracy skills levels and provide tailored strategies for addressing any skills gaps, including advice and assistance with the implementation of recommendations.

19. Benefits • Reduce the risk of errors in patient care particularly around drug calculations • Recruit staff who can communicate safely, with adequate numeracy skills • Identify who needs what training • Improve the quality of service provision “ The initial assessment tools are excellent! They are invaluable in identifying training needs and should help avoid any risk of quality suffering due to low levels of literacy or numeracy. The tools support our commitment to delivering safe and effective patient care ”Lizzie Shevlin, Countess of Chester NHS Foundation Trust

20. Workforce planning training As well as a range of expert advice and support on workforce planning, we also offer: • A range of programmes and courses, for all levels, to increase individual and organisational capability and capacity in workforce planning • Accredited training programmes • Diagnostic services

21. Workforce Planning Courses • Do you recognise these problems? • Lack of long term planning • Reacting to workforce problems rather than preventing them • Too busy to plan ahead – just not enough capacity!

22. Benefits • Unlock quality and productivity gains • Improve the quality of your workforce planning • Ensure your planners are experts in their fields • Enhance continuous professional development for your workforce and service planners • Increase engagement in workforce planning across your organisation

23. Pre-employment programmes – supporting recruitment to entry-level posts “The return on investment is clear. Turnover of staff recruited through this pre-employment programme is 50% lower than through other routes.” Patrick Riley, HR Manager, Cwm Taf Local Health Board

24. Pre-employment programmes – supporting recruitment to entry-level posts • Sustainable solutions for recruiting to hard to fill entry-level posts • support recruitment from within the local community and reduce recruitment and retention costs. • Benefits to employers • Better retention of staff • Reduces recruitment costs • Reduces attrition rates by identifying the right skills and training

25. Implementation • We facilitate implementation of the programme with: • An agreed framework for delivery, including learning outcomes and assessment criteria for both core and optional units for a programme of up to 8 weeks. • Further supporting resources to deliver the contextualised programme of core and optional units, including session plans and timetables for delivery, briefing slides, worksheets and activity packs.

26. Tools on our website:

27. Contact details: Jonathan Evans: 07968637015, jonathan.evans@skillsforhealth.org.uk