Ncr supplier webcast agenda april 15 2013
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I Welcome and Introduction to the Agenda-Patrick Harger II Supplier Quality Mission/Responsibilities and Organization III PPAP Playbook-Revision “E”-Phani Vutukuri IV PQV(Part Quality Verification) Instructions/Importance-Patrick V PPM(Part Per Million-Defective)–Change in calculations-Patrick.

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NCR Supplier Webcast Agenda-April 15, 2013

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Ncr supplier webcast agenda april 15 2013

I Welcome and Introduction to the Agenda-Patrick HargerII Supplier Quality Mission/Responsibilities and OrganizationIII PPAP Playbook-Revision “E”-Phani VutukuriIV PQV(Part Quality Verification) Instructions/Importance-PatrickV PPM(Part Per Million-Defective)–Change in calculations-Patrick

NCR Supplier Webcast Agenda-April 15, 2013


Ncr global supplier quality team

NCR Global Supplier Quality Team

4-5-13

6/51

Global Director of Supplier Quality

Patrick S Harger

PPAP and PQV Manager of Supplier Quality

Phani Vutukuri

India Region Manager of Supplier Quality

Venkatesan Mohan

APAC Region Manager of Supplier Quality

YL Chang

European Region Manager of Supplier Quality

Norbert Teker

Americas Region Manager of Supplier Quality

JD Thieke


Ncr supplier webcast agenda april 15 2013

European Region Supplier Quality Team

2

Global Director of Supplier Quality

Patrick S Harger

European Region Manager of Supplier Quality

Norbert Teker

SQEEngineer

Nairn Mitchell

SQE Engineer

Open position-UK

SQEEngineer

Edina Szujo

SQE Engineer

Open position-BUD

4-5-13

  • Total H/C – 5


Asia pacific supplier quality team

AsiaPacific Supplier Quality Team

6

Global Director of Supplier Quality

Patrick S Harger

Asia Pacific Region Manager of Supplier Quality

YL Chang

SQE

Tone Li

SQE

Sally Liu

SQE

Yao Peng

SQE

Nemo Ruan

SQE

Amanda Yang

SQE

Leo Xu

4-5-13

  • Total H/C – 7


Global supplier quality americas

Global Supplier Quality – Americas

Last update: 2013-04-08

JD Thieke

Supplier Quality

Americas Mgr

North America

South America

Barry Kohut

Supplier Quality

Southern Region

Luciano Barros

Supplier Quality

Manaus Region

Jinwu Fan

Supplier Quality

Midwest Region

Alexandre Iartelli

Supplier Quality

Sao Paulo Region (Metals)

Open

Supplier Quality

Auditor

Dante Maneschi

Supplier Quality

Sao Paulo Region

Open

Repair Supplier Quality

Central America Region


Ncr supplier webcast agenda april 15 2013

India-Supplier Quality Team

6

4-5-13


India ppap pqv team

India-PPAP & PQV Team

27

4-5-13


Ncr new parts supplier quality responsibilities

NCR New Parts Supplier Quality Responsibilities

  • Mission: Create processes and infrastructure within NCR and our Supply Base to insure all active parts are consistently, statistically capable going into our factories and field.

  • Therefore:

    • We perform Supplier Assessments to add/remove from our Approved Supplier List

    • We formulate the PPAP policies and procedures and maintain the PPAP (Production Part Approval Process) Playbook on the NCR website for all suppliers.

    • We assess risk factors for each part and establish the PPAP Levels

    • We schedule and review all PPAP submissions from suppliers

    • We schedule and perform either Physical PQV (Part Qualification Verification) audits at suppliers or review Eaudits submitted by suppliers.

    • We issue SCARs for PPAP or PQV failures and approve all SCAR responses even if initiated by another part of the organization.

    • We manage data to provide PPM and supplier performance data to the suppliers and to the NCR Organization

    • We work with suppliers to resolve quality issues and drive Root Cause Corrective Action


2013 parts quality plan

2013 Parts Quality Plan

Services Parts “Usage” Focus

Top 10 – Asia, Europe, CLA, Top 20 – NAMER

40 Unique Parts

Repair Supplier Focus

50 Unique Parts

Impact Parts List - 190 parts

Mfg Parts Focus

85 Parts (PQV only)

Logistics Parts

“Spend” Focus - 15 Unique Parts

NFF%

Improvement

Target= 23%

OBF%

Improvement

Target= 3.0%

Time to 1st Failure

Improvement

Time to 2nd Failure

Improvement

PQV Capability

2013 Start

Target Yield= 97%

2013 Volume Part Focus

3200 parts (includes 190 above)

PQV Count Achievement

(3200 part/qtr.) = 100%

PQV SCAR Accountability

Resolve Issues Preventatively

PQV Capability

Target = 3200 parts, Yield = 97%


Ncr supplier webcast agenda april 15 2013

PPAP Playbook Changes


Major changes

Major Changes

  • Characteristics on the prints & Capability Requirements – Modified

  • Mandatory Fields Interlocked with Production Warrant Sign off

  • Packaging & Labeling Requirements added

  • Improved Clarity & Reporting of Performance Test Requirements

  • Guidance provided for Equivalent / Alternate Material documentation

  • Added features to guide users to avoid Administrative issues

  • User Manual Created to help Users on how to fill the PPAP Playbook and the requirements


Dimensioning cpk standards sep 2011

Dimensioning & CpK Standards – Sep 2011


Dimensioning cpk standards nov 2012

Dimensioning & CpK Standards – Nov 2012


Dimensioning cpk standards feb 2013

Dimensioning & CpK Standards – Feb 2013


Packaging

Packaging

  • Documentation Requirement

  • Production Warrant

  • Packaging Test Report

  • Test result format provided in PPAP Playbook

  • Note – PPAP Request will cover where Packaging Information required for approval


Labels

Labels

  • Documentation Requirement

  • Production Warrant

  • Dimension Report

  • Material Test Report

  • Appearance Report

  • RoHS

  • PPAP will be Granted “ Interim Approval” with PPAP PSW sign off

  • Full approval granted after Successful LTO Completion

  • obtain Signature on label from Plant QA and maintain as Master Samples


Ncr supplier webcast agenda april 15 2013

  • Pop Up Error Message – for any errors in mandatory fields

Pop Up Error Message


Ncr supplier webcast agenda april 15 2013

  • Pop Up Error Message for If alternate material is used without RFC approval

    • Do not allow Production Warrant Sign off

Pop Up Error Message

  • Once RFC details provided – Production Warrant Sign off is enabled

RFC Number


Ncr supplier webcast agenda april 15 2013

  • Separate Tab sheets added for

    • RoHS Compliance Report

    • Salt Spray Test Report

    • Performance Test Report

    • Balloon drawing

    • Sub supplier source

    • Packaging Test Report

New

New

New

New

New

New


Ncr supplier webcast agenda april 15 2013

CCD to RCD


Rcd require d closure date

RCD – Require d Closure Date

Accepted Update to Merlin & tracker

PPAP Commit Date

Actual Submitted Date

Review Date

Request for PPAP

  • Performance Measured to Suppliers Committed Dates

CCD

Reject Path

Request for PPAP with RCD

Submit PPAP

Review Date

Approved Date

ECC DR Release

NPI / ESECC /

B Builds etc.

Parts Availability / AT Builds

Last Submitted Date

Reject Path

RCD

  • Performance Measured to NCR Requested Dates

  • Target to achieve >95% for Q4


Additional changes

Additional Changes

  • PPAP Request shall have

    • Engineering Drawing [ OR Print ]

    • Drawing from PPAP team – with Critical Dimensions identified where required – in pdf version

    • Required Closure Date [ RCD ]

    • Contact Information in case of queries / issues

    • Blank Playbook Rev E


Ncr supplier webcast agenda april 15 2013

PVQ (Part Quality Verification) Process

Objective:To routinely verify that suppliers are providing consistent, statistically compliant parts and assemblies to NCR plants , repair suppliers and customers.

Preparation for NCR SQ Engineer (SQE) and the Supplier

1. Review PPAP history and revision level on file. Take copy for comparison.

2. Note and take any active Engineering Change Notices to discuss impact and timing of next PPAP.

3. Determine status of parts to be measured:

A. Preference is to use parts that are being manufactured at time of PQV or

B. Take parts from supplier stock-note date of manufacture and revision level or

C. Take parts from NCR stock as last resort.

4. Pull SCARs and PPM/Quality history for reference for continuous improvement.

5. Pull past PQV history for follow up and notation of consistency of control.

6. The preparation, by the supplier, is critical to be efficient and effective when the SQE arrives.

7. Parts should be gathered, numbered and data should be taken prior to SQE arrival.


Ncr supplier webcast agenda april 15 2013

PVQ (Part Quality Verification) Process

Objective:

To routinely verify that suppliers are providing consistent, statistically compliant parts and assemblies to NCR plants, repair suppliers and customers.

On-Site PQV Instructions-II Manufacturing Process/Control Plan Review

A. Review the process flow chart. If it has changed, supplier should resubmit PPAP.

B. Review Control Plan & data collection. Note any actions taken when not in control.

C. Verify that the operators know how to STOP the process and what they need to do contain product and re-start the process according to their control plan.

D. Assign action plans to supplier if not satisfied with controls in place and follow up.

E. Review the PFMEA, discuss any additions performed and/or needed.

F. Issue SCAR(s) as required to assure documented non- conformances.


Ncr supplier webcast agenda april 15 2013

PVQ (Part Quality Verification) Process

Objective:

To routinely verify that suppliers are providing consistent, statistically compliant parts and assemblies to NCR plants , repair suppliers and customers.

On-Site PQV Instructions-Data Gathering and Analysis

A. For critical dimensions (CD); review Gage R&R (GRR) and note who were the ‘operators’ and measurement instruments. Assure that the same operators and instruments are used for PQV.

B. Witness at least 3 samples (of the 30 samples for Cpk calculation) for all CD when operator is taking data.

C. Collect data, review and draw conclusions relative to requirement of Cpk>1.67

D. Assign actions items to correct/contain any non conforming parts from supplier to NCR.

E. Select 5 samples for ‘minor’ dimensions that have had SCARs. All measurements must be within print tolerance.

F. When there are no critical dimensions for a PQV, review SCARs for verification of effectiveness with documented evidence. G. Assure the Control Plan has been modified and/or the PFMEA modified.


Ppm defective the basic formula

PPM-Defective-The Basic Formula

Supplier PPM = Quantity of “supplier liable parts defects”

Quantity of all parts receipts

Eligible supplier PPM parts will be those received by NCR into our factories and warehouses and on the books of NCR

Parts located inside of supplier locations, their distributors and VMI warehouses are not eligible for PPM defect reporting as they are not received by NCR


Rejects counted as supplier ppm

Rejects counted as Supplier PPM

Parts are rejected from the following areas where deemed supplier fault

  • Reject from NCR WIP inventory

  • Reject from NCR stock purge or screen

    • Counted regardless of supplier or NCR performing the screen / rework

  • Reject from NCR incoming inspection screen or full lot rejection

    • Counted regardless of supplier or NCR performing the screen / rework

  • Supplier spills/escapes - recall of defective parts or NCR finished goods

  • Customer spills/escapes – recall of defective parts that reached customer


Rejects not counted as supplier ppm

Rejects NOT counted as Supplier PPM

Parts rejected where supplier fault cannot be established or is yet to be established

  • Parts returned to supplier for defect analysis – typically electronics

    • Typically known as “in process” disposition

    • Will not be recorded as supplier PPM at time of disposition

    • Will be recorded as PPM once supplier analysis is completed

  • In transit parts shipped prior to closure of a reported SCAR

    • Parts received at NCR at time of raising a SCAR will be counted

    • Parts remaining in transit – not yet received by NCR after the closure of the SCAR will not be counted – will be flagged for quarantine at incoming


Rejects not counted as supplier ppm cont d

Rejects NOT counted as Supplier PPM (cont’d)

Transit damage parts

  • Will not be counted if damage is due to carrier mishandling

  • Will not be counted if legacy packaging is deemed to be inadequate and needing improvement – correct action is to raise a SCAR for correction

  • Will be counted where supplier did not follow their defined packaging process

  • Will be counted where supplier did not follow NCR specified packaging requirements

  • No clear specification for the defect

    • Will not be counted if the defect is completely within published design specifications, Corporate standards, drawings, or quality criteria of which they have been informed.

    • Improved criteria should be negotiated with Engineering / PPAP / QA as required to eliminate ambiguous criteria

  • Co-parts rejected

    • i.e. when a defective harness damages a motor – the harness supplier is liable for one defect, the motor supplier is not liable for a defect


  • Ncr supplier webcast agenda april 15 2013

    Wrap Up and Summary

    • The revised PPAP Playbook (Rev E) is now in force and will be on the NCR website after 4/18/13

      • It has been expanded to include items such as packaging and labels

    • Access to the PPAP Playbook including forms and training is at:

      • http://www.ncr.com/about-ncr/suppliers/manuals-forms-and-templates

    • The PPM calculation has been expanded beyond receiving inspection to include all supplier-caused rejected parts.

    • The focus this year is on the 3200 parts we have identified for PPAP and PQV

      • The 190 “Impact Parts List” is included in the 3200 parts list

      • There will be a higher level of PPAP and PQV performed on assemblies and electronics this year with more emphasis on identifying critical characteristics of the functioning assembly or electronic unit.

      • Your India PPAP Team, NCR Engineering and your assigned SQE will be in touch with those suppliers who have parts on the 190 Impact Parts List to focus on field usage and/or field failures to improve the MTBF (Mean Time Between Failure).

    • It is imperative that our suppliers contain issues and drive for sustained, statistical control of their products delivered to NCR.

    • Expect quarterly PQV Audits (either physical audit or Eaudit) by your NCR Team. Please be prepared!

    Thank you for attending. There will be a hard copy of the presentation available soon on the website.

    Are there any questions or comments?


    Contact information

    Contact Information

    • My contact information is:

      • [email protected]

      • Cell phone: 802-310-1691

  • I look forward to traveling to many of your sites in early 2013 to meet your staff and view your facilities.


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