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Implementing a Change to TeammateTime. Internal Message for RDOs and Store Managers. Project Objectives. What are we doing?

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implementing a change to teammatetime

Implementing a Change to TeammateTime

Internal Message for RDOs and Store Managers

project objectives
Project Objectives

What are we doing?

  • Providing an automated workforce planning, labor scheduling, and budget platform to ensure compliance and effective utilization of human capital in stores, branches, and distribution centers.

What do we want from a Workforce Management tool?

  • In the short term, we want visibility to our labor drivers and corresponding spend.
  • Our medium term expectations are that we will obtain additional payroll control and optimization.
  • Finally, in the long term, we want to leverage payroll while still achieving our customer service promise.


critical success factors
Critical Success Factors
  • Sunset Legacy System
    • Payroll Budgeting By Man-Hour
    • My Time application
    • Kronos application and clock hardware
  • Pay all Teammates Correctly
    • Eliminate early punches
    • Enforce corporate policies (meal, break)
  • Create Credible Schedules
    • Improve visibility into schedules and demand drivers
  • Establish a Centralized Control System
    • Develop a common operating picture for the field organization
    • Accurate PTO accountability & measurement
    • Develop a business case for deploying enterprise solution in 2012
expected benefits
Expected Benefits
  • Increase Revenue
    • Align Labor with Demand
    • Improving the Customer Experience
  • Avoided Costs
    • Adherence to Work Rules (meals/breaks, CA, etc.)
    • Scheduling Over Plan/Budget
    • Pirated Time
  • Increased Efficiencies
    • Automated & Effective Schedule Preparation
    • Accurate Timecard Processing
    • Employee Self-Service
    • Greater Visibility – Reporting

“Ultimately it’s about having the right teammate in the right place at the right time and this process will allow teammates to be there for our customers.”

-- Mike Broderick, President CARQUEST U.S.

how will it affect me rdo
How will it affect me (RDO)?
  • Better tools to manage your region
  • Improved visibility into all your stores
  • Identify issues early, act with the facts
  • Much easier to review schedules
  • Enabler for sales growth
  • Enriched data sets

“GPI Technologies has partnered with best-of-breed software vendors Workforce Insight and RedPrairie to implement the new workforce management business process (TeammateTime) to better align teammate needs with customers’ service expectations.”

– David McCartney, Executive Vice President and

Chief Information Officer

how will it affect me store manager
How will it affect me (Store Manager)?
  • Makes your life easier by simplifying payroll management and schedule creation allowing you and your team to focus on the customer
  • Provides you with enriched information about your business
  • Provides platform for tracking/managing teammate time off requests
  • Enhanced coverage maps
what do store teammates need to know
What do store teammates need to know?
  • The new software will give teammates access to their schedules, the ability to submit time-off requests, and even set their availability to support flexible work schedules.

“TeammateTime empowers teammates and helps increase job satisfaction. We look forward to providing this tool to teammates.”

-- Steve Gushie, President CARQUEST Canada

how does tmt forecast labor
How does TmT forecast labor?
  • TeammateTime is populated with 62 weeks of history
  • Summarized in 15 minute intervals
  • It uses the last 10 weeks of data for trend and looks at prior year for seasonal impact
  • Uses 17 transaction types to determine demand
what about other tasks
What about other tasks?
  • TeammateTime assigns labor for 11 different activities not derived from sales
  • It prioritizes labor based on job title
  • Labor assignment is aligned with store procedures

TeammateTime schedules meals & breaks according to company policy and applicable state/local/provincial requirements